AutoNation Acura Spokane Valley
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Dealership Service Review
service Rating
Ted Hoff
Written byon 12/28/2022
Used a $44.99 oil change coupon Acura sent to me in my email. On the coupon it states that the service will be completed in 45 minutes or less or your next oil change service will be free. It took 90 minutes to complete my service. While paying for the service done, no mention or offer for the next service free was addressed. I feel the $44.99 deal was a fair price, but if you are going to guarantee a 45 minute turn around in your add, you should honor it/offer it to the customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Nancy Gorge on 12/30/2022
Dealer Response
Hello Ted, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
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