Corwin Ford Tri-Cities
Customer Reviews of Corwin Ford Tri-Cities
Review type:
Purchased a vehicle pretty much over the phone
by Chris on 06/17/2025
I live in Western Washington and found the Tesla Model Y that I liked at Corwin Ford about 250 miles away. I've never bought a car without seeing it but they made me feel very good about my purchase. They were very friendly and quick to… respond to my questions and also request of a video walk a round of my possible car. They sent me the information the same day. Did all my paperwork and financing over the phone as much as possible with the little bit left over at the dealership. They were upfront and even were able to get my windows tinted by my request before I showed up to pick up the car. Thank you Laura Frank!!!! You did a fantastik job!!!
44 reviews
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Purchased a vehicle pretty much over the phone
by Chris on 06/17/2025I live in Western Washington and found the Tesla Model Y that I liked at Corwin Ford about 250 miles away. I've never bought a car without seeing it but they made me feel very good about my purchase. They were very friendly and quick to… respond to my questions and also request of a video walk a round of my possible car. They sent me the information the same day. Did all my paperwork and financing over the phone as much as possible with the little bit left over at the dealership. They were upfront and even were able to get my windows tinted by my request before I showed up to pick up the car. Thank you Laura Frank!!!! You did a fantastik job!!!Bad bussiness
by Austin on 06/02/2017I bought a truck here three weeks ago and in that time have had nothing but problems. It's was missing the seat belt, the tire sensor is faulted out and not the check engine light is on the I couldn't tow more then 25 mph up a hill. All… this in threes weeks and they have refused to make it right. But offered to sell me more warranty of course that wouldn't cover theses issues. Just a bad bussiness.Terrible Situation
by eWACustomer on 12/21/2016Bought a CPO F-150 Lariat from these guys. It has broke down twelve times since April. Here I am, less than a year owning it, and the truck has less than 3k miles put on it. The GM offered to get me out of the truck, but when he offered me… $29k for it, I knew that these people were out to help themselves. I paid $38k putting me $9k in debt over a truck they put their CPO "stamp" of approval. Corwin has put me and my family through so much stress that they have no clue how bad of public relations they are creating. These people want to sell you something quick so that they have all the length of the loan to treat you like dirt.Great Trade-In Experience
by Tine101406 on 12/15/2016Had a great experience trading in a car for a new one. We had great customer service and they worked really well with our situation. Rob Palomarez was very patient throughout our decision making and really did research to find what we… wanted in our price range. He also has done a great job following up with us to make sure everything is going well and to check if we need anything further. I felt taken care of which is hard to find in the car business.Great team
by Scottna on 11/29/2016I cannot recommend Josh Keller highly enough. He went above and beyond before, during and after I bought my F150 from Corwin Ford Pasco. I came to him with a budget but no firm idea of what I wanted in a truck. Josh drove to my house to… make sure the truck I was contemplating would fit in my garage. He really went above and beyond to help me not only decide what would work best for my family but also talked to the owner and helped me get the truck under budget. Thanks so much Josh.Bad sales experience
by Shawn_Thurman on 11/12/2016I purchased two vehicles at this location when it was Legacy Ford and it seems that more then the name has changed. I told the salesman that I did not want to put any money out of pocket and ended up having to put $2,000 down after we… signed all the papers. When it was time to leave, we were handed one key and when I asked about a second key I was told it only had one. I asked him to double check and behold, he came back with a second key. Then when we were in the truck ready to leave, I noticed there was not enough fuel to make it home. I asked why the tank wasn't full and was told that it is there policy not to put fuel in used vehicles. I feel like once they knew they had the sale, their attitude became screw the customer. I will say that the finance manager was excellent to deal with.Great customer service
by dbostro on 10/26/2016updated 11/08/2016I recently purchased a certified pre-owned Ford F150 from Corwin Ford. Every sales person I deal with was courteous and professional. I felt they paid attention to what I asked for in a vehicle and were not high pressure. I'm very… satisfied with my experienceRecent Perchase of F150
by Fordman60 on 06/09/20161st thing we want to say is the sales staff Josh Keller was great helping us to get into the F150 that we liked. With him having one personally made it easier to decide. Ben in finance was great to helped us get thing done and on the road… back to Moses Lake. Other local dealer didn't seem to care what we wanted but wanted to sell us what they wanted to. Thanks you staff at Corwin and Josh and BenGreat experience
by Graniteman on 05/01/2016This has been one of the most enjoyable buying experience that I have ever been associated with. Al. Gutierrez was a very knowledgeable person and his personality is well suited for his capabilities and he should be held up as an example of… what a salesman needs to do, act in meeting with people. Also Joe the finance guys was a straight shooter!Nice work!
by JesseWard1982 on 02/25/2016The staff was very courteous and professional, and they finished the job faster than I expected. 10/10!Love the People Love the service!
by elroxie on 02/18/2016Every time I bring my Vehicle in I am treated like the most important person there. I appreciate the wonderful customer service and timely repairs!Breath of fresh air.
by Bossman44 on 02/17/2016All I would like to say is our experience was excellent and all our expectations were met. Our salesman and finance guy were knowledgeable and truly gave us a awesome experience. Thanks for restoring our faith in car lots.Oil / filter change, multi-point inspection, brake inspection.
by pcscreen on 02/15/2016Friendly and efficient. Pleasant waiting room with snack/coffee bar.raditor leak
by madison7401 on 02/01/2016Service team was very helpful and kept me informed daily on the progressNew car buying experiance
by doghouse7830 on 01/13/2016updated 01/27/2016Fast, friendly, knowledgeable, answered all my questions, followed up after the sale, concerned about my happiness. I have bought many vehicles from this store and will continue shopping this dealership for my vehicle needs. WB Guidicegreat dealership-0
by GerryJessen on 01/18/2016This has been one of the most enjoyable buying experience that I have ever been associated with. Stephen Quilici was a very knowledgeable person and his personality is well suited for his capabilities and he should be held up as an example… of what a salesman needs to do, act in meeting with the public...Superb service!
by JoyceDeLeon on 01/03/2016updated 01/15/2016Frank was amazing, very helpful, knowledgable and made our experience fun, he did not ever try to over sell us, and we appreciated that immensely! A superb salesman! Justin in finance did right by us as well! Thank you all so much! Tim… loves his new truck!Repair 2010 F150 right hand Exhaust manifold
by pascopads on 01/14/2016I’m super happy with the service that Corwin Ford Tri-Cities (06467) provided. Freddy Rodriguez the service writer is always friendly and you can trust him to have your best interests in mind when you take your car to them. He has always… fully explain any work that needs to be done, you’re in the best hands with the Corwin Ford Tri-Cities team. This visit I called almost 2 weeks in advance and they were able to get me in and out in a day for which I’m very grateful. Thank you Corwin Ford Tri-Cities, I highly recommend you guys as the best Auto Repair business that I’ve ever known.Great place. Friendly staff.
by Darkknight8675 on 01/14/2016It was a great experience overall. The staff were friendly and my wife loves her new car. They also seemed more honest than the last place I bought my car from.Great Service, I will be back
by RobHolland567 on 01/11/2016I made arangemets to drop off my Mustang a day early to have a repair done the next day, too my surprise I got a call 2 hrs later that the repair had been completed and was ready for pickup, Great service,, I will be backTHIS IS HOW CORWIN FORD EARNED A CUSTOMER FOR LIFE!
by kblkrkidz on 01/10/2016I have an '86 F250 that's certainly in far above average condition, with the natural exception of its Ford "self-destruct interior door panels." I've owned the truck for 20 years, I've taken good care of it, and I consider that I know it… really well. I've had most of its major work done over the years at local Ford dealerships including Corwin/Legacy/Russ Dean/Lithia/Columbia Center, etc. Most everyone who sees my truck coming knows whose it is and what condition it's in, especially those who have done any actual hands-on work on its 460 engine. Last Fall, while in your shop for some reasonably routine work, my truck met with an untimely demise. I was shocked when I picked up the truck to find the headliner ripped plus the center speaker grille broken out of the dashpad. After a short investigation, it was concluded that no way was my truck in that condition when it arrived for service. We all may never truly know who, or what, happened to it. However; Jere Gorsline and Paul Smith stepped right up to the plate and accepted full responsibility for repairs "to make things right." After some mutual dissatisfaction with a polystyrene dashpad cap, I gave Jere the name of JustDashes.com I had read about in Hemming's Motor News. To my amazement, he picked up the phone and called JustDashes in Los Angeles and ordered a new dashpad right in front of me. The dashpad had to be fabricated from a casting. JustDashes wanted to know what shade of blue my dashpad was, so Jere ripped off a chunk of my old dashpad (which had been in pristine condition) and sent it to them, saying "That color right there!" I HAVE NOOOOO IDEA WHAT THAT FLIPPING DA$$$HPAD CO$$$T! Jere called at one point in December to give me a progress report and to let me know that it all was going well. I never told him I appreciated that. When I picked up that truck on December 29th, I was totally amazed at the quality of the work when I opened the driver's door. That dashpad is STUNNING! S-T-U-N-N-I-N-G! It might even be better than Ford NOS would have been. The headliner is immaculate! I don't know who's ever going to read this survey but you need to know that it's one helluva job to tear all that !@#$%^& out of that truck, put it all back in, and make it work. Needless to say, I'M IMPRESSED and it takes a lot to impress me when it comes to hiring someone else to do something I either used to do myself, or I could do myself. When friends and family talk to me about where to take a car or truck for repairs and why, they generally listen to what I have to say. I tell everyone I talk to how Corwin Ford in Pasco WA took care of my truck. You folks deserve every word of this positive survey and you have earned a customer for life. Jere, Paul, Willy, Andrew, and anyone else...THANK YOU VERY, V-E-R-Y MUCH!!! Feel free to call anytime regarding this survey. I have no issues providing my phone number to Ford. My phone numbers are on file. Signed: ~ANDREW DIXON, Richland WA
Ford F-350 Super Duty
Ford F-250 Super Duty
Ford Bronco Sport
About our dealership
Corwin Ford Tri-Cities in Pasco, WA, is proud to be an automotive leader in our area. Since opening our doors, Corwin Ford Tri-Cities has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Corwin Ford Tri-Cities will get you into the car or truck you choose with professionalism and attention to your needs.
Corwin Ford Tri-Cities offers a full selection of services including:
New Vehicle Sales
Pre-Owned Vehicle Sales
Car Loans and Financing
Online Service Appointment Scheduling
Amenities
- Complimentary Coffee
- Cable Television
- Television
- Express Service
- Vending Machines