Bud Clary Subaru

by davcos on 08/09/2017

I've updated my review as a result of several conversations with the General Manager and Service Director. While they didn't completely agree with my position, they agreed to fix the head gaskets for half price. It's a compromise, which is what happens when two people have different ideas but want to resolve a problem. If they didn't care about customer service or didn't care about their reputation then they would not have worked with me. I can't say I am completely happy but after the repairs I am hopeful that we will have a safe and reliable car for years to come. Things happen, these are complicated machines. They seemed to be genuinely concerned and responsive. Perhaps this was an anomaly. However, given the overall situation, the best I can say is that this was a 3 out of 5 for me.

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by DiannaW on 08/04/2016

Best sales Ever...non pressure,patient,great follow up and it was not easy doing it with hubby on long shift via text...not once did I feel like I wasn't a big part of deal,never talked down to,very informative and all around sold on Subaru forever...my Acura TL was been placed on the out list? Lol we love our new Outback it's a perfect fit...Thanks again Mike Puzach..

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by powellkwa on 04/27/2016

There are many Subaru dealers in the Portland/SW Washington area and with the exception of one dealer ( I went and it was NOT worth it) they all did Subaru proud. They all sell the same cars for the same price. What sets them apart is the customer service and experience. My two month journey for a new Outback Limited took me to all of them. I kept coming back to Bud Clary Subaru though. Head and shoulders were they over a group of fine dealers. That is how much I enjoyed my experience with Mike and Trish. I do not know who this mythical unicorn called Bud Clary is but Mike Puzach, Patricia Smith and Brad Ramey are as fine a staff as any business could want (not just a car dealership). I made my initial inquiry on the Internet and received a "canned" Subaru website response (pretty much what I expected). What I did not expect was to receive a call from Mike Puzach following up offering to answer any questions that I might have about Subaru in general and Outbacks in particular. Not trying to sell me something, just truly wanting to help me out. I missed his call though. I made the trek up from Vancouver to Longview on Saturday hoping to talk with him in person. He was not in but Patricia Smith was there along with Brad Ramey.They answered all of my questions and showed me a few models and explained the differences between them, not the price difference, just what the features/advantages were. I finally did get to talk to Mike early the following week and explained that I had come up to see him on Saturday but missed him and so got a chance to talk to Brad and Trish. At that point I fully expected to be politely or not so politely told that I was Trish's client now and to address any questions that I had to her. Instead he told me that he remained there for me to help in ANY way that he could. Truer words were never uttered. Throughout the remainder of the month both he and Trish endured my endless questions and what if's. Through their education and leading I ended up purchasing a 2016 Outback Limited with Eyesight. As I said at the beginning, that was a week ago. The grin has not left my face once. Thank you again to Patricia Smith and Mike Puzach for making what could have been a very trying and tense time into a purchase that was a joy in every respect!!

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by emercernw on 03/29/2016

We purchased through the COSTCO program and worked with Mike via email for several weeks prior to our purchase. Mike worked with me and answered my questions patiently and then made sure the experience was the best it could be for our daughter's first car purchase. Mike went through the entire car functionality and treated her like she was a valued customer. We drove 45 minutes to get to this dealership and would definitely do it again!

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by KMaddaluna on 03/24/2016

I had the pleasure of working with Kristin Snedden and Brad Ramey. Upon day one of shopping for my 2016 CrossTrek Limited with Bud Clary employees, I didn't feel pressured or violated like most Car Dealerships make you feel. (Like David from Lithia) Kristen handled my purchase with honesty and ease. I didn't experience any gimmicks or false promises, she went above and beyond any of my expectations regarding what I wanted and how much I wanted to spend. I worked closely with Kristen, and I will be a customer for life because of her dedication to find the right car for me, (I'm told Brad did some work as well so I will give him a shout out) She truly did everything she could to make my buying experience pleasurable, I am grateful I gave Bud Clary a chance. Take the drive to Longview for your purchase, it will be well worth your time to experience these professionals!

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by Chavvah on 02/13/2016

I went up to Bud Clary to purchase a new Subaru and I had a really good experience. I worked with Mike and he was happy to answer any questions I had and I ended up getting a better car at a better price than I originally thought I would get. I had a lot of follow up questions and Mike was always happy to answer them for me. I'd not hesitate to recommend both the dealership and Mike.

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by Marcb190 on 02/25/2013

I recently purchased a 2013 Forester Premium with a 5MT transmission. This combo was tough to find but Scott W. was excellent to work with and found me the perfect car! Great place!

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