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Bud Clary Subaru

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Bud Clary Subaru
961 Commerce Ave, Longview, WA 98632 (map)
Today 8:30 AM - 7:00 PM
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3 out of 5 starssales Rating
Leaking head gasket from recently purchased Subaru
Written by davcos on 08/09/2017
I've updated my review as a result of several conversations with the General Manager and Service Director. While they didn't completely agree with my position, they agreed to fix the head gaskets for half price. It's a compromise, which is what happens when two people have different ideas but want to resolve a problem. If they didn't care about customer service or didn't care about their reputation then they would not have worked with me. I can't say I am completely happy but after the repairs I am hopeful that we will have a safe and reliable car for years to come. Things happen, these are complicated machines. They seemed to be genuinely concerned and responsive. Perhaps this was an anomaly. However, given the overall situation, the best I can say is that this was a 3 out of 5 for me.
  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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davcos on 08/25/2017
I've updated my review as a result of several conversations with the General Manager and Service Director. While they didn't completely agree with my position, they agreed to fix the head gaskets for half price. It's a compromise, which is what happens when two people have different ideas but want to resolve a problem. If they didn't care about customer service or didn't care about their reputation then they would not have worked with me. I can't say I am completely happy but after the repairs I am hopeful that we will have a safe and reliable car for years to come. Things happen, these are complicated machines. They seemed to be genuinely concerned and responsive. Perhaps this was an anomaly. However, given the overall situation, the best I can say is that this was a 3 out of 5 for me.
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