Honda of Kirkland
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Customer Reviews of Honda of Kirkland
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Dishonest
by Shawn_K on 12/01/2017The salesman lured me into the dealership by providing a low quote, but neglected to provide the costs of their "accessories". In addition, Jacqueline neglected to inform me that they did not have the vehicle I was inquiring about in the… right color. She had multiple opportunities to do so the day I was coming in. At the dealership, I told her I didn't want to pay over $1,000 for floor mats, she got the GSM to reiterate to me that all their cars came with their [overpriced] accessories. He yelled at us and then stormed off. Save yourself some time and aggravation and drive a few miles to any of the handful of other Honda dealers in the area. At least they didn't charge for the balloon they gave to my daughter.I bought the car and am a happy customer !
by Honda_Accord on 11/29/2016Johnny Chen was great to work with. We went back and forth for months via email getting all the details worked out. He took me for a long test drive and everything he said they would do they did. Made sure my Certified car had a full… tank of gas, two keys, and fixed what they said they would fix. When I picked up my car it looked awesome. I wish they would have negotiated the price down some more (don't we all) and not sold my name to SiriusXM who is now calling, emailing, and snail mailing me. Thanks but I dont need anyone selling my phone number and email address. I read lots of good and lots of bad reviews about Honda of Kirkland but people need to realize that they are dealing with a car dealership. Their job is to sell you a car and make a profit. It is the consumers responsibility to make sure the deal makes sense and works for them. If people did their homework and where more educated on vehicle values and shopped around to make sure they got a good deal instead of making emotional impulse purchases there would be more happy customers.Experience in purchasing the certified Honda Accord
by Soumitra on 09/11/2016I have purchased certified Honda Accord last week. The price was on the higher side though but overall the experience was good. The car was delivered on time.Utterly dishonest, look elswhere
by almarch on 06/26/2016Right along with other reviewers on this dealers scurvy and utterly dishonest sales tactics. Since others have given great detail on this, I don't need to. I will point out that as they began the litany of add-ons we 'must have',and having… been through this crap before with car sales folks we just kept saying "Nope, don't need it". Trying to move it along and just get the car. When they got to insisting we pay them to license/register our car for $143, again we are saying "Nope, we can do it ourselves, state fee is $30." We stood our ground, and that is when they began giving us what I believe could be an illegal tactic saying only the dealership can be the ones to license/register the car! They would not budge, treated us like hillbilly morons, we said that's not true. They would not budge from what was a flat-out lie. So we walked out. Had the money, had everything right in front of them, and they lost us. Just putting out there as a warning: You have every right to do your own licensing and registration, around $30.. And if someone wants to do a check on them with the State, I would think this is illegal to tell customers that only the dealership can do the licensing and registration! (ps: right along with some of the other local comments, when the sales department is so dishonest, it makes you question their service department and take your maintenance elsewhere)Avoid this dealership
by christopher88 on 04/01/2016I came to Honda Kirkland with the best intent of purchasing a car and was led around in circles of lies and deceit. During negotiations, the dealership made me an offer that I was considering, but before accepting the offer I asked to see… all the fees associated with purchasing the car. The salesperson went to request the paperwork from the sales manager and when he came back he said "they're not cooperating." He scooped up the paperwork, including the registration for my trade-in, and left. I had to chase him down to recover my registration so I could leave. A few days later, the salesperson reconnected with me and we were able to resume negotiations (against my better judgement). I got the information I needed about the fees and told him I would accept the offer that was on the table at the time the previous negotiations fell apart, which they said was no longer acceptable. I was fed a series of weak excuses as to why they would not be able to honor their original offer. In the end, an agreement was made (what was I thinking??) and I was told the agreement was completed, but I would be able to pick up the car in 5 days. The next day, I was told that I hadn't signed the right paperwork and while I was on the way to the dealership the vehicle was sold to another party (or so I'm told). I'm not sure what to believe anymore. My advice: avoid this place at all costs.Honda Civic Purchase
by SripalChada on 11/04/2015Service was really good. I had a good time and new sales representative Ethan was very genuine and tried to help me get the best deal.Fast-talking and salesy
by carswastemoney on 07/21/2015Shame on me for buying here. Salesmen were high pressure, made no connection with me or my family, and in classic car salesmen mode, twisted every number and ultimately took advantage of my lack of understanding about leases. I didn't get… the deal I wanted upon further review of the documents they stuffed down my throat and pushed me to sign in all of 5 minutes. Manager didn't even have the guts to come and explain the numbers to me. Being honorable to my word, I pushed through and signed anyways, buying my last vehicle from this dealer. You would be better off buying at another Honda dealership. Great vehicle, greasy dealership.Highly recommend
by baga2 on 07/15/2015Great service from Jim Langlow He took the time to make sure I got the right vehicle and a great deal tooHonda of Kirkland? DO NOT DO IT
by kcc6 on 06/06/2015My story started when I tried to trade my Dodge Ram 1500 in for a new Honda accord. I spoke with Jacque Larson (Sales Person) who I met when I went one time to get some service done on my old car. So I was negotiating the sale with Jacque… on her personal phone (Witch she gave me previously) and all the sudden I get her manager jump into the middle of the conversation (Unprofessionally and unexpected). So I asked her manager who are you and he stated I am her manager. I said How did you jump into the conversation? I did not give Jacque a permission to put me on speaker and have others listening to my conversation with you. However, they came up with so many different reasons which none make sense. My advice to do you is stay away from an unprofessional place and unprofessional people who try to rip you off. If you even decided to talk with those people make sure you know the value of your car before you talk with them and be very careful.Very positive experience working with Jackie
by HW2015 on 06/01/2015I called the dealership to inquire about the specific Honda Odyssey and Jackie the saleswoman helped me. She's very responsive and she worked very hard to keep me posted of the findings and what program like Costco that I can use. She… followed up on my questions and never dropped a ball. At the end, even though I bought from another Honda dealership since they've the car in stock, I feel that Jackie deserves a big THANK YOU for her work and dedication! She's awesome and I highly recommend her!Great experience!
by Yasu5 on 02/03/2015Great experience highly recommended Thanks Sato san!Outstanding sales
by jennitas on 01/12/2015I absolutely do no not enjoy looking for a new car, but Tanner really helped me understand what it was I needed. From the car I want to how to finance he was so helpful. He didn't push and he knew what he was talking about. I have never met… someone so interested in his work and also when I told him I couldn't buy yet he didn't start looking over my shoulder to see who was next. He took me the whole way through. I will be back to purchase my CRV from him. I am also letting my numerous friends know where to go when buying a new Honda. Thanks Tanner you really rocked it!!!Amazing Sales Experience!
by ORcarbuyer on 12/20/2014I have not left an online review before, but I had such a great experience at Kirkland Honda that I had to share. I live in Oregon, 4 hours away. I wanted a used 2013 Mazda3 iGrand Touring and they are hard to find. I found one at Kirkland… and called and spoke with Joseph Murphy. Not wanting to waste driving for 4 hours, I asked him to candidly inspect and assess the car. He told me it was in amazing condition. We worked out the sales price over the phone (it was really priced to sell - I know, I researched this car extensively - but they dropped $100 to make up for the inconvenience of my having to drive so far, which really wasn't their problem, so nice of them to do), they emailed me paperwork and I emailed it back so that my in-person time would be minimized. When I arrived, Joseph had purchased a gift for my new Mazda (he had to go to the nearby Mazda dealer and buy it himself) and the car lived up to his description. I bought it - quick and easy, no pressure to sell me any warranty or anything else. Joseph then filled up my rental car with gas and returned it for me and I drove away in my new Mazda3! I soon got lost and Joseph walked me through how to get on track and back on the freeway home (I could have pulled over and used the navigation in my fabulous new car, but Joseph served as a personal nav system). I love the car and it was such a painless buying experience, minus the 8 hours of driving to get there and back! But worth it. Peter the sales manager was great and Joseph was amazing. Highly recommend Kirkland Honda!Stay away from this place
by reviewer20 on 09/20/2014Terrible place to buy a car from, from my after-buying-the-car experience. 1. They do a great job with sales talk. Make you a deal that looks okay. 2. Pretty much try and sell every service there is! (BEWARE) 3. But the worst is yet to… come.... after you buy the car, they couldn't care less of who you are or what they promised (they were just words spoken by a salesman apparently). 4. Needless to say, I have been so frustrated just trying to get what I was promised (which was not much really). They lack respect, perhaps, because I have already bought the car from them? Made a mistake stepping in this place.The worst Honda Dealer.
by ai2 on 05/08/2010This is the 3rd time I am dealing with this dealership. All 3 times, the people were very rude to me for some reason. I think I should have stopped going there after they were rude very first time. But, it was my most recent visit when… I got very disappointed. They changed their mind while they were talking with me. The sales associate told me they can give me the car with 19K, and I offered 18K. Then he went to his boss to ask if it is possible. At that point the boss came and he now wants to sell the car with 23K the original price, which is already 4K more than the other sales man offered me. When I said that to him he got angry and we left. I am not sure if the person didn't like me for my ethnicity or something like that but I found this much wired. I will not recommend anyone to this dealer.Kirkland Honda, Not nice, not happy, not fun.
by oddvan on 11/29/2009Let me start by saying my first attempt to buy a car at Kirkland Honda was in 98. I was new to car buying in the USA, and did not understand why they would not just tell me how much the car was going to cost with out such a song and… dance. It turned out they were not that interested in selling my a car, they just wanted MAX profit. The next time we got really lucky and found a staff member we could deal with. Sadly he left and went to work somewhere nicer. third car, the salesman was so rude ill tempered and poorly trained , we had to walk out and buy elsewhere. So forth time in 12 years, A new rep a new farce. Lies, back peddling and tricks, lots of tricks. Like subtracting a trade after the tax was added and then renaming the price as a "total price". Another was adding destination twice and then pretending not to understand. We watched as the salesman used the old "big bold marker" and 4 squared our magic page. We watched antics of pretending to "fight for us" or his "trying to find any buyer" for our spotless high value trade. In the end we figured Honda of Kirkland aka Kirkland Honda sister store to Bellevue Honda, has slide back to the slimey old days of treating customers like a product, and squeezing silly wheel locks , ugly plastc trim and unwanted garbage into the sale. There are other dealers and some do treat customers nicer, unlike the kirkand rep who tried fast hard high pressure tactics when one of us went to the rest room.Really Good Manager
by corndog777 on 11/25/2008I am a frequent customer at various dealerships and I am used to dealing with shifty and arrogant sales people and even managers. But I am moved to say that the dealership I went to had a very good, quality sales manager. I think his name… was cory or something like that. But the whole transaction of buying a car was quick and easy. There was of course time to negotiate the price and that takes some time but it was all generally good. He was nice, straightforward and honest. I highly recommend going there.Fabulous Dealership. You must experience both sales and service here!
by giftigwolf on 11/18/2008We have leased three new Hondas (2 accords and 1 odyssey) and purchased 3 other vehicles (Ford, BMW and civic) from Honda of Kirkland. I drive all the way from south King county to continue to do business with them. I pass 4 other Honda… dealerships on the way with two more to the south much closer than Kirkland. It is truely worth the trip. Very low pressure and straight forward no BS from the sales, finance, parts or service department. Never any question about the integrity of anyone who works there. I think the dealership takes great care to screen their employees, because Kirkland Honda seems to consistantly have the best. I can't say enough good about them. My wife even had one of her friends drive from Gig Harbor to get a new Fit from them.Pleasant experience at Honda of Kirkland
by julies_22 on 11/08/2008I am a single mom and on a very tight budget. I did not go shopping around at other Honda dealers around the area as my daughter purchased a car from Honda-Kirkland a year ago and knew from that experience that I could honestly trust them.… Of course I knew what I wanted from the beginning as we all know Honda is the best car out there. In fact all of my adult children drive Hondas. :-) I went in September early evening after work and was treated with the utmost respect. I did not feel pressured. I was upfront and honest and explained my situation and I felt like I was given a very fair and honest sale. I love my new Honda and anticipate having it for years to come. :-) I would like to thank all the staff who took time to help me with my many, many questions and to Corey the Sales Manager who stayed way after closing time explaining everything in detail and helping me alleviate the anxiety that comes with buying a new car. You better believe that when my teenage daughter purchases her first car it will definitely be a Honda and it will definitely be from Honda of Kirkland. Once again, thanks guys.Be careful of sales manager/closer
by erci on 10/04/2008Me and my wife recently moved to the Seattle area and was shopping around for an 08 Civic with 100% cash, so we were expecting it to be a simple in and out after we had decided which car and dealer with the prospect (3 months down) of… purchasing a CR-V. We visited Honda of Bellevue, Renton, & Klein since they had 08s in stock to see how we felt about doing business with them. Didn't care for the Renton or Klein, they didn't seem like a customer friendly atmosphere. Bellevue had the best service and I felt very comfortable doing business with them but they did not have the car we wanted (08 Civic Sedan Automatic LX) so I went to their sister dealer at Kirkland, the sales person Jim was friendly and I was upfront that we were not buying, just checking their inventory and a test drive. They had the car we liked but I said I would not buy until September 30 mainly because we wanted to sleep on it (never make important impulsive decisions unless you have to). Jim understood but he had to talk with his sales manager before letting me go, then Cory (sales manager/closer) came into the picture and started putting words into my mouth. How I've wanted this car now and it was the right color..... I knew where he was going so I stopped him and informed that I was not buying today and the only way I would buy it only if he gave it to me OTD at $18500 including TTL. We had already read up all the articles and tactics that salesman/closers use, even talked with my brother who worked as a car salesman, so I pretty much knew the tactics and stories used. Cory sure used a lot of these to push us into buying that day, he went back and forth saying he would try to get the price down and see what he can do as if he was doing me favor then says I was being unreasonable since I didn't increase my price, basically a classic case on Edmonds of an undercover car salesman article to pressure into buying. Me and my wife from time to time would looked at each other and smile thinking what is this guy doing wasting our time and his time. We were pretty unfront about buying and we believe that car dealers should make a profit but emphasized that if we felt comfortable with the dealer we would return to purchase the car, but Cory kept pushing didn't listen to a word we said and keep on pressuring us into buying that day. Cory is one of these hot-shot sales manager/closer who thinks he can take a look at you and conclude that he can make you dance if he wanted you to, luckily for me I'm 33 years old and I have had many experience and jobs (ranging from working in a factory to IT to sales) in my life so I've seen people like him before. It got to the point where he's tone was hostile and that's when I got up and told him that he was being hostile, wasting our time, and going no where since he was not listening to anything we were saying. I thank him for his time and walked out, obviously we would never do business with Honda of Kirkland, ever! I will also never recommend them to anyone since they sanction these business practices. I'm sure some people have had no problems with them, the salesman, Jim, was friendly and reasonable, but the sales managers/closers are a real problem. We were respected by all the other Honda dealers in the area except for Kirkland, primarily because of Cory. I can see some people giving in to the pressuring and end up buying. In my case, all Cory wanted was to sell with as much profit as possible, didn't care about customer service. We were so turned off by these tactics and the fact that Bellevue was their sister dealer that we decided go with our secondary choice a Surbaru Forester, which we purchased on September 30 without any pressure at a fair deal, in and out in less than an hour, even gave the salesman $100 since he was very customer service oriented. Their sister dealer, Bellevue would have received 2 car purchased from us within 3 months but their tactics were so repulsive that I wrote this review.Not a bad dealership, but you should be ready to buy before visiting.
by jkseattle on 08/15/2008In spite of some very negative reviews I visited Honda of Kirkland and it is not a bad dealership. In my experience it is, however, a very "traditional" car lot that lacks a true internet department (would only quote MSRP over the phone).… If you want a good deal/experience with Honda of Kirkland I recommend the following: 1) Contact the internet departments of it and other Puget Sound dealerships. 2) If Honda of Kirkland has what you want do your test drives and get quotes from the other dealerships. It may seem dishonest but I cannot stress how important having a quote is to getting a good deal here. When I did not have a quote they tried to go down from MSRP, but when I did they were willing to go great lengths to beat it. 3) Get pre-approved for financing and have your trade-in ready to sell, if applicable. 4) When you are ready to negotiate gather all of your figures and go to Honda of Kirkland. If you are primarily an internet shopper like I am do not go here until you are ready to deal for a car. You are not going to be able to show up, take a test drive, and get a no hassle price. Nevertheless, if you are willing to do some old-fashioned style negotiating you can get a good deal here.
Honda CR-V
Honda Civic
Honda Accord
Honda CR-V Hybrid
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