Eastside Subaru
Awarded 2025
Customer Reviews of Eastside Subaru
Review type:
Excellent
by Becca on 06/03/2025
The sales and financial team at Eastside Subaru in Kirkland were excellent! Chris (sales) was super communicative throughout and helped me find a vehicle that both suited my needs and fit my budget. Jose (finance) stayed late to process my… purchase since I could only come in the evening due to my work schedule. Great team and excellent customer service:).
159 reviews
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Thank you Bain! and Eastside Subaru
by Josh M on 04/19/2023The salesperson i worked with was Bain Chiba, who was a pleasure to work. Thank you again for all your help! This is the second car i have purchased from Eastside Subaru and I plan on returning when I need another, they are a great team… and provide great support and service.Salesperson
by David R on 02/28/2023Great overall experience with Jose Vasquez. I have purchased and leased Outbacks with the help and assistance and patience that only Jose can offer!You can be treated better somewhere else
by Jake W on 12/30/2021I ordered a new car from Eastside Subaru months ago. It just arrived at the dealership yesterday. I asked them what they would give me for my trade and it was $4000 less than Michael’s Subaru of Bellevue. I said I needed to sell my car… first to the other store so I could have the money for my down payment and could come in next week to sign paperwork. The salesperson Artur threatened to sell my car to someone else if I didn’t come do paperwork today or tomorrow “to help them close out the month”. I said I would need to take my car to the other place first and I would have to come in next week. Then Yura the general sales manager called me to yell and threaten again to sell my car to someone else if I didn’t come in today or tomorrow, again because "they needed to close the month strong". I understand new cars are at a premium these days but I don’t think it’s fair to get yelled at, and I assumed I would have more than two days to sign paperwork on my new car. I don’t recommend doing business with Eastside Subaru both because of the way I was treated and because of their low trade offer. I had hoped purchasing a new car would be a fun experience but it certainly didn’t turn out that way. Honest pricing and kind treatment exists elsewhere.6000 mile service
by Wayne F on 07/11/2021Before I purchased this SUV, for several years, I had owned lexus's. I was always impressed with their service but I have to say East Side Subaru has out classed them. From shuttle service to a restaurant while my car was being service to… a video of the sevice being performed.Quick, Easy, Friendly and Professional
by PeterH1 on 06/28/2021Greeted on arrival, car taken immediately. Chose not to stay but sorry we hadn't as the waiting room was very pleasant. Received a video of the service before pick-up. Back at dealer, check out was easy. Whole service took one hour, fifteen… minutes: exactly as specified at arrival. Car was clean and in good shape. Thanks!These folks are great.
by David_F on 05/24/2021Every time we bring our Sub into Eastside it's a very good experience. On one issue they saved us a lot of money when they didn't need to. Everyone is very pleasant. No dealership runs smoother.Again efficient and courteous service
by Todd O. on 04/13/2021Eastside Subaru has again provided quick service. They provided me with a video showing their pre-service inspection. Tony was the energetic person at the counter who kept me informed on how the service was going. I was in and out in at… most 45 minutes. I'll take my Subaru Forester to Eastside Subaru for future service .Service
by Vickie sue on 02/23/2021I have had wonderful service at Eastside Subaru. They r alway friendly and willing to help with any problem or question.Service check up
by JoJoJoJo on 12/23/2020Great. Professional. Fast.Excellent Experience
by farmbehr on 10/26/2020Friendly and Professional... No high pressure sales tactics. Our salesperson, Bain at Eastside Subaru in Kirkland, WA, was easy to work with and very patient as we selected and negotiated our new Outback. Highly recommend.Very poor customer service
by Prad on 02/18/2020I went for a test drive of a Subaru Outback since a got a call from the dealer saying that I can come between 12 and 3 pm for a test drive .But when I reached my there the sales person had another appointment coming up and she was extremely… rude saying that whoever scheduled this don’t have her schedule .She then arranged the car for test drive and said I need to take the car alone for the test drive and nobody will accompany .I felt very bad and said I don’t want to do it that way and leftThank you
by Meg on 09/18/2019I want to give a special thanks and shout out to Jake! I’ve worked with Jake for over 4 years now and he is honest, trusting and truly cares about his customers. He goes above and beyond and I couldn’t thank him enough for the support he… has given me while going through a difficult issue with my car. Another shout out to Dave, who I haven’t had the opportunity to work with until now, but has also been reliable and kept me informed on the service my car is getting. They both made right by a pretty crappy situation I’m dealing with with Subaru, and I truly appreciate their help and support. Eastside subaru is lucky to have people like Jake and Dave. Thank you both!Never felt under pressure.
by Lisa_G on 07/12/2019Steven was great to work with. He was kind and knowledgeable. I never felt uncomfortable or under pressure to buy a car. He was easy to work with. I would highly recommend working with him.Great experience
by stephanieliu on 07/08/2019I never felt any pressure from Greg. Greg was great and was very kind! All 3 times I've chatted with him have been a great experience. I would recommend Eastside SubaruOutstanding experience with Eastside Subaru!
by AlexInSEA on 07/01/2019Had an absolutely stellar experience leasing my wife's 2019 Outback today. My wife and I had worked with Jethro Ansell a few years ago before our son was born. It did not work out that time because we chose to lease a different brand, but… I was so impressed with his straightforward pricing and customer-centric focus that we stayed in touch. In fact, I referred a few customers over to him that I know had been looking and they were thrilled as well. Fast forward to today, we are coming up on the final stretch the of the lease we acquired a few years ago. We knew exactly what we wanted and I realized fairly last minute that pricing on 2019 Outback was likely the best we'd see. I saw that Eastside had exactly what my wife wanted in stock so I sent Jethro an email. He called me back 10 minutes later, we talked through the deal, and came to an agreement in less than 30 seconds. I also found out he was promoted to manager - so he approved the deal but would be handing me off to another rep. I did the credit app and 15 minutes after that we had packed up my kid and headed over to the dealer. On arrival, Jayme Lovatt greeted us and had the car parked out front. We did a quick walk around and a couple small items had to be cleaned up. We went inside and I signed the initial paperwork. Jayme did the delivery with my wife while I was able to let my son play in the shockingly well-stocked kids area. Most car dealers are not kid or pet friendly. Eastside seems to be just the opposite - welcoming, if not encouraging. After a short wait, I was in finance and it was very low pressure. I felt like the Finance Manager really had my best interests at heart and was very respectful when I declined (even if she thought I was nuts!). All told we were in and out in under 90 minutes. My wife is thrilled and I'm thrilled. Thanks so much to Jethro, Jayme, and the whole Eastside Subaru team. A truly top notch experience.Saved my day
by Katie on 06/24/2019My mom was having surgery today and while she was having surgery, I blew my tire on the side of the road. Everywhere I called either didn’t have the tire or said they were too busy. I called here and they said to bring it down, they would… get it done. I came in super flustered because I needed to pick up my mom from the hospital quickly and Alex took care of us. He said he would call when there finished and said about an hour. It was ready 45 minutes later. Thank you Alex for saving my day!!!Do not go here!
by bzzz1234 on 02/16/2019The service here is horrible. They treat you very bad especially if they find out you like one of their cars. They gave us a very bad pricing for our car and made us call them multiple times until we gave up almost to make a deal. Brandon… Bitser was our agent and he gave us one of the most terrible services ever. Highly recommend not to go here. Edited: After a month of purchase, my car tyre was punctured. Took it to Les schwab to fix it. They told me that the tyres were factory tyres from the original purchase. Brandon told me the tyres were changed recently. They cheated us! Do not go here! Bad Service and Money grabbing!Jake is so attentive
by PMendoza on 01/04/2019I have been a customer of Eastside Subaru for almost 10 years. For the past few years my service rep has been Jake (from State Farm) and he provides excellent customer service.Excellent car buying experience
by JulieMT on 01/02/2019I recently purchased a 2019 Crosstrek from Eastside Subaru. I dealt with Mark who was extremely helpful and immediately offered to order the exact car I wanted. He was very open with pricing and gave me an excellent deal. This was one of… the least stressful car buying experiences I've ever had. I highly recommend Eastside and Mark!Easy does it.
by Donger. on 12/18/2018As far as common maintenance is concerned, going to the dealer isn't a negative experience. A professional staff plus a comfortable atmosphere and that new car smell.KimAndRandall
by RandallJ on 11/21/2018The service department at Eastside Subaru has been fantastic during the 2 years we have owned our Forrester. They are able to schedule our service around a time that works for us and they get the work done in a timely manner.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Solterra
About our dealership
Creating Customers for Life!
We understand that every driver wants to shop for a car differently, so Eastside Subaru invites you to explore our New and Used vehicle inventory online or in person. Whatever you prefer, just know that our expert staff is renowned in the Eastside and Seattle areas for their ability to listen to drivers' needs, and help them find just the right car and/or services to suit their lifestyle.
What sets us apart
Our Love Promise is demonstrated by our partnership with local charities and non-profit organizations. We're proud to donate to ASPCA, National Park Foundation, YMCA, Gonzaga University, Teach for America, Meals on Wheels, Make a Wish, and many more.
As the proud recipient of the Customer Commitment Award in 2014, 2016, 2017, 2018, 2019, 2020, and 2021, we'll never stop trying to support our surrounding community. Eager to learn more about Eastside Subaru? Visit us today!
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Becca, we're delighted to hear that Chris and Jose provided such excellent service during your visit to Eastside Subaru. It's wonderful knowing they could accommodate your schedule and help you find the perfect vehicle. Thank you for sharing this fantastic feedback!
by Eastside Subaru on 06/04/2025