Lexus of Tacoma at Fife
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Customer Reviews of Lexus of Tacoma at Fife
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Our unpleasant experience at Lexus of Tacoma
by Sean B on 03/09/2024The experience my wife and I had with Lexus of Tacoma left us completely shocked and disappointed. We were absolutely taken aback by their deceptive practices when they presented the 2021 Lexus IS 350 to us in a filthy state. It was truly… disheartening to discover that they had deliberately concealed the touch-up paint on the rear door panel, a noticeable dent in the trunk, an unsightly curb rush on the right front wheel, and various scratches on the interior panels. It was only after a closer inspection that we realized how misleading their presentation had been. What made the situation even more frustrating was the fact that they didn't bother to wash the car or address any of these issues until after we had already signed the sales contract. It was only when they finally brought the car to us washed, and with some day light reflection, that we noticed the damaged rim and dent. It took a few days for us to spot the touch-up paint on the door panel, which further added to our disappointment. We understand that the car we were purchasing was used, and we wouldn't have minded the flaws and imperfections if the dealership had been upfront and honest about them. In fact, we would have still gone ahead with the purchase. However, it is the lack of transparency and the blatant attempt to hide and lie about these issues that truly bothers us. This kind of shady management clearly demonstrates their lack of integrity and honesty. As a result, we have decided that we will never recommend this dealer to our friends and family.Very classy and professional
by JimmyJet on 08/14/2020Went to buy a Volvo from O'Brien Volvo and was ignored when I walked in. So I went outside and started looking over the inventory myself; finally, someone came out and asked if I could be helped. I asked two questions: 1) when will your… 2021 S60 T6-R arrive? 2) run some ballpark figures on the 2020 S6 T5 in stock for a 36 month lease. Those two questions took two hours to get answered. After not being impressed with that experience, I walked next door to Lexus of Tacoma... a complete 180 experience - I was greeted as soon as I walked in the door being asked how I could be helped. Everyone was dressed in suite and tie and well groomed. My salesman, Alex, introduced himself and extended hospitalities to make sure I was comfortable. I came in with knowledge and numbers in mind of the current national promotion, Golden Opportunity; to my surprise, my salesman, Alex, turned his monitor around to show me he found the deal I was talking about and we were all on the same page. Jason the finance manager took the time to explain the details to me, and I solidified the deal with Ed the sales manager. When I took delivery of the car, the tech advisor, Connor, helped me set up my phone as well as explain the car’s technology to me. This was a very upfront and on the level car buying experience. This is a very professional and classy dealership worthy of a luxury car brand like Lexus. These guys are the bar raisers in the industry - setting the bar extremely high for every other dealership to try and pull themselves up to. Thanks Alex, Ed, Jason, & Connor. Love sporting around in that beautiful and fast Lexus IS 350 AWD F-Sport! (the Sport+ drive mode is so tight!) –cheers!Lease buy out
by Joe and Jan on 08/13/2020Ty Hall is our star. We are repeat customers - leased three new cars. Purchased 2016 Model at end of lease yesterday. Smooth process. Stephanie walked us through paperwork with ease. Phone Call within 24 hours confirmed process was… complete. Highly recommendThank you for this 5-star review and for your kind words, Joe and Jan! We are so glad that Ty and Stephanie were able to help you out! -Lexus of Tacoma at Fife
Excellent sales Service
by Elise on 08/05/2020Lexus of Tacoma gave us Excellent, no pressure Sales service for our car buying experience. They had the car we wanted to drive ready at the front of the lot, their waiting area was exceptionally clean and comfortable with drinks and… snacks. We never had to wait long for service and their people were very friendly, knowledgeable and respectful. Hands down this was our best and fastest car buying experience.Thank you for this great review and for your kind words, Elise! We are so glad that our team was able to help you find the perfect car for you! -Lexus of Tacoma at Fife
David E. took really good care of us!
by M Robertson on 08/04/2020David went the extra mile to make sure we got into the right car that best fit us. Very friendly and informative! Made the buying experience a lot less stressful!Thank you for this great review, M. Robertson! We are so gld that David was able to help you out and gave you a great buying experience! -Lexus of Tacoma at Fife
No hassle sincere professional
by DShrops on 07/25/2020Matt Ramero exceeded our expectation with polite, knowledgeable, professionalism. The stigma of the negative car buying experience does not exist at this dealership. Each member of the team was sincere in the goal in helping us achieve our… goal, without being pushy. We're are delighted with the whole process and would recommend this dealership and Matt!!Thank you so much for this wonderful review and for your kind words! We're so glad that Matt was able to exceed your expectations! We look forward to working with you again! -Lexus of Tacoma at Fife
Matt W.
by Blair M on 07/20/2020Matt W was so great! He made buying a car incredibly pleasant. Such a great experience. Everybody went above and beyond! 5 stars!Thank you for this 5-star review, Blair! We're so glad that Matt was able to give you a great customer service experience! -Lexus of Tacoma at Fife
A day in a purchase
by Michael on 07/19/2020We just bought a vehicle, RX350 from Lexus dealership in Fife. Matt Wingate, sales rep was very professional, courteous, and knowledgeable. He made our buying experience a joyful one. Thank you, Matt MichaelThank you for this great review and for your kind words, Michael! We're so glad that Matt was able to help you out! Congrats on your RX350! -Lexus of Tacoma at Fife
Purchase of pre owned 350
by John Folsom on 07/17/2020Matt provided outstanding service and expertise in my purchase of a 350. He went above and beyond in terms of accommodating my schedule and also following on every detail. He is a star and a very empathetic individual. I also appreciated… Sam and management giving credence to past purchases and bending a bit on the car return. I look forward to continuing to recommend to friends and associates Matts great services and the quality of Lexus vehicles. Thank you so much.Thank you for this wonderful review and for your kind words, John! We work hard to meet expectations like yours and we're so glad that we hit the mark for you. We're so glad that Matt could help you out! -Lexus of Tacoma at Fife
Wonderful experience!
by Dennis and Jan on 07/07/2020Our salesperson Matt W was so easy to work with. He showed us exactly the car we were looking for and gave us the pertinent information. Everything was so smooth and no pressure. Matt and Lexus of Tacoma is the best car buying experience… we’ve had in the last 45 years!!!Thank you so much for this great review and for your kind words, Dennis and Jan! We appreciate you taking the time to share your experience with us. We're so glad that Matt was so easy to work with and was able to help you out! -Lexus of Tacoma at Fife
Patience and Professionalism in Sales Dept.
by Grace on 06/23/2020Our sales associate, Matt W. was exceptionally kind and patient throughout the whole process. Big decisions when buying vehicle and looking to keep 10 years so important to make the right one! Matt honed in on what I was hoping to find and… offered alternative choices. No high sales pressure made process much more enjoyable. Finally, Connor, the tech guy was also wonderful and quite patient with so many new things to take in regarding technology in vehicle. Thank you!Thank you for the great review and for the kind words, Grace! we're so glad that Matt and Connor were able to help you out and give you a great customer service experience. We look forward to working with you again! -Lexus of Tacoma at Fife
Amazing customer service.
by Ness on 06/22/2020Fast and easy response time with inquiries and the purchasing process. Would highly recommend seeing Matt if you're purchasing a car. He was extremely nice and answered the many questions I had. Made us feel like VIP and has continued… to do so even after we purchased the car. I never knew customer service like this existed with car dealerships! Definitely will purchase any future cars here. And pass the word along to family and friends.Thank you for this awesome review and for your kind words, Ness! We are so glad that Matt was able to help you out and give you such a great experience! We look forward to working with you again! -Lexus of Tacoma at Fife
Costco buyer-hassle free
by Brent on 06/01/2020I could not of asked for an easier, transparent and hassle free car buying experience. Within minutes of connecting through Costco’s car buying program I received a call from David at Lexus. We made an appointment for the next day. He… collected my info in advance so that we could jump into the test drive shortly after my arrival. My questions were answered directly, no high pressure sales. Once I had my preferred selection, the details were sent into Costco and within minutes I had my Costco price. David and the entire Lexus team were professional and efficient. It was a good experience from start to finish.Thank you for this great review and for your kind words, Brent! We're so glad that David was able to help you out and give you a great customer service experience! -Lexus of Tacoma at Fife
Great experience at Lexus of Tacoma
by Brad on 05/15/2020I had been in Contact with the salesman (Will) for a few days. I had sent my license and insurance the day before out appointment. Upon arrival the car we were wanting to look at was ready to test drive. This was by far the easiest car… purchasing process I've encountered. Every step was 5 star. I couldn't recommend them enough for your next car purchase.Thank you for this amazing review and for your kind words, Brad. We work hard to meet expectations like yours and we're so glad that we hit the mark for you. We're also so glad that Will was able to help you out! -Lexus of Tacoma
Out of state purchase
by Gabriel Wilensky on 03/16/2020I recently purchased a used vehicle from Lexus of Tacoma. I live out of state so my initial communication was via phone/email. I worked with Will Reid there, who was extraordinarily helpful. He was very patient and willing to discuss the… purchase process, and to answer my million questions about the vehicle as I obviously could not see it in person. When the time came to sign papers and get the vehicle, he even picked me up at the airport. My experience with him in particular, and other folks at the dealership, was extremely positive.Sale department
by Huy Christian Nguyen on 03/16/2020Satisfied with buying process. The sale representative was very helpful on proving essential information and details of the car. Sold price was fair price.Everything you could want with a bow on top
by KK7MD on 02/29/2020I live half way between two Lexus dealers. I could have chosen ether one. I choose right when I chose Lexus of Tacoma. I worked with Ty Hall and Bob King, who were outstanding representatives of the dealership. When Ty delivered our new… RX450h with a giant red bow on it, my wife and I were both blown away. My wife shows the picture of it to all our friends, and brags endlessly about the service given to us by Ty and Bob.Great car buying experience
by Love My Lexus on 02/28/2020Excellent customer service. Matthew was great to work with and took time to go over the different SUV options, warranty benefits and no pressure. The process was easy from start to finish and I am very thankful I decided to stop by this… dealership. Excited to be part of the Lexus family.Excellent experience.
by Kuy Taing on 01/31/2020We decide to stop by to check out one of their inventory. First time at this dealer. Nick Dang showed us what we were looking for, he took time to explain about the warranty and other feature that come with the certify. We had excellent… experience with Nick and came home with the SUV we love.Excellent experience
by Bnspowell on 04/28/2019We had an excellent experience purchasing a used vehicle from Tacoma LexusRC F Purchase
by AlaskaJET on 03/24/2019Bruce and Matt were great assisting me through the purchase of a 2015 RC F. I have been a loyal Toyota customer for years and it was time to find something with a little more character. Bruce spent a bunch of time with me on my very first… visit even though I was not serious about walking out with a car that day. 3 months later after visits at other dealerships I returned to take a look at a used RC F. Bruce was busy so he introduced me to Matt. We took the car for an extensive test drive filled with facts and instruction about the car. Bruce and Matt were excellent to work with and played a major role in why I made the purchase. Connor did a fantastic job of delivering the car and helping me tailor all the custom settings to my liking. Even the dealership manager came by and introduced himself and offered to answer any questions. From the beginning, everyone I met in the dealership was knowledgable and great to work with. They are proud of the product they sell and it shows.
About our dealership
Jimmy, thank you so much for sharing your experience with us and for your kind words! We really appreciate you taking the time to leave us this awesome 5-star review. It's so nice to know that our team, Alex, Ed, Jason and Connor, were able to help you out! We are however, disappointed to learn about your experience with our Volvo dealership. If you would like to discuss that experience further, please email us directly at customercare@obrienautogroup.com. Thanks again!
by Customer Care on 08/14/2020