Lexus of Tacoma at Fife

The experience my wife and I had with Lexus of Tacoma left us completely shocked and disappointed. We were absolutely taken aback by their deceptive practices when they presented the 2021 Lexus IS 350 to us in a filthy state. It was truly disheartening to discover that they had deliberately concealed the touch-up paint on the rear door panel, a noticeable dent in the trunk, an unsightly curb rush on the right front wheel, and various scratches on the interior panels. It was only after a closer inspection that we realized how misleading their presentation had been. What made the situation even more frustrating was the fact that they didn't bother to wash the car or address any of these issues until after we had already signed the sales contract. It was only when they finally brought the car to us washed, and with some day light reflection, that we noticed the damaged rim and dent. It took a few days for us to spot the touch-up paint on the door panel, which further added to our disappointment. We understand that the car we were purchasing was used, and we wouldn't have minded the flaws and imperfections if the dealership had been upfront and honest about them. In fact, we would have still gone ahead with the purchase. However, it is the lack of transparency and the blatant attempt to hide and lie about these issues that truly bothers us. This kind of shady management clearly demonstrates their lack of integrity and honesty. As a result, we have decided that we will never recommend this dealer to our friends and family.