Peninsula Subaru
Customer Reviews of Peninsula Subaru
Review type:
You can trust DJ at Peninsula Subaru
You can trust DJ at Peninsula Subaru
by Bob P on 06/03/2025DJ will be straight with you and give you the best price possible. You may have to negotiate well with the used car manager to get a good price for your trade -in.Hi Bob! Thanks for sharing your experience with DJ and the team at Peninsula Subaru! We're glad to hear you felt well taken care of. If there's anything else we can do for you, just let us know!
Great Service
by Brian on 05/09/2025Very friendly staff and provided regular updates. Service price was as promised.Brian, we're delighted we could deliver an excellent experience! - Peninsula Subaru Team
Safe and ready to carry on.
by Charlene Zinke on 05/08/2025I appreciate the care and concern for my safety while driving my Outback. Amy and the staff at the Service desk worked diligently to meet my schedule and got me in the day after discovery of a bad axel. They exceed my expectations.Charlene, we're delighted to hear that Amy and the Peninsula Subaru team exceeded your expectations with their diligent service. Your safety is our top priority, and we're glad we could assist you promptly!
Great Selection, Personalized Service
by Beth Wilson on 04/25/2025Inventory has something for most every shopper. I knew what I wanted, and my salesman, Alec, made my purchase an extraordinarily smooth process.Beth, we're delighted to hear that Alec provided you with a smooth experience here at Peninsula Subaru. Thanks for choosing us and enjoy your new vehicle!
Disappointing experience
by Tim on 04/27/2025My wife and I went to trade our 2021 Forester Touring that we purchased from them four years ago for a 2025 Forester Hybrid Limited. We only have 30k miles on it and it is in excellent condition. The dealership tried to make up a problem… with our car by saying there is an issue with the starter and lowballed us for trade. First off to have an issue with the starter it would have extended cranking or not crank. Our car also has the fuel saving feature of turning off the engine when stopped so it restarts quickly when you release the brake. There is no issue with the starter. Then they stated if you get it looked a in our service department and there is no problem then we could possibly offer you more. 😳 How stupid do they think we are? You have permanently lost us as customers.Tim, I'm sorry to hear about your experience with the trade-in process. We strive for transparency and fairness in all our dealings, so it's concerning to read this feedback. If you're open to discussing this further or have any other questions or concerns, please feel free to reach out. Thank you, Steve Taylor - General Manager - 360-479-4320
Convenient Service
by Pete V on 04/09/2025I like the easy access to service through their Express Service. Most normal services don’t require an appointment. The dealership’s facility is currently undergoing an upgrade so some construction is present but they do a good job at… minimizing any problems for their customers. Comfortable & clean waiting area and status of my car’s service was updated via text messages during the wait. Staff was the best.Thank you for sharing your experience with Peninsula Subaru! We're glad to hear that our Express Service and communication kept things smooth despite the construction. We appreciate your patience and are thrilled you found our staff accommodating. Safe travels until next time!
Wonderful
by JD on 03/25/2025Likes—-helpful. Nice. Explains things so you understand it.Hi JD! We appreciate your shoutout to our team at Peninsula Subaru! We'll see you next time!
Great Setvice
by Pete Hornsby on 02/15/2025Madeline is a very solid professional service technician, very much appreciate her oversight on my cars work. Thank you.Hi Pete! We're delighted to hear that Madeline provided excellent service for your vehicle at Peninsula Subaru. Thank you for recognizing her professionalism!
Not a good experience for service this time
by Crosstrek Family on 02/15/2025We have brought our Subaru to this dealership many times for an oil change and tire rotation, but this time when we got it home and we took out the air filter to check it, they had clearly not looked at it. There was a mouse nest behind it… (no mice in it) and they didn’t even see it! They also over filled the engine oil too. Very disappointed this time.Thank you for reaching out. I'm sorry to hear about these concerns and would like the opportunity to discuss them with you in greater detail. At your earliest convenience, would you please contact me directly? Thanks again, Steve Taylor - General Manager - 360-479-4320
Absolutely Superb Service
by A R on 10/09/2024Peninsula Subaru provides excellent service. Janee makes everything go perfect. I can trust Peninsula Subaru because I know that are efficient, responsible, and very detailed. They are very thorough with their check ups. I strongly… recommend Peninsula Subaru.Thank you for the glowing review! We're delighted to hear that Janee and our team at Peninsula Subaru provided excellent service. Your trust and recommendation mean a lot to us, and we're here whenever you need assistance! Safe travels!
Recall repair
by Steve on 10/02/2024The staff was very professional and friendly in a not-fake way that you sometimes get at dealerships (you know what I’m talking about). It was an easy drop and pickup, completed earlier than scheduled which let me get on with my day that… much sooner.Steve, we're glad to hear that our team at Peninsula Subaru provided a genuine and efficient experience for you. Thanks for sharing your positive feedback!
Excellent dealership and service.
by RJConBI on 07/30/2024Excellent dealership and service. Great and smooth purchase of multiple cars, along with efficient and sensible service. we would not go to any other dealership to purchase the next Subaru.Thank you for the fantastic feedback! We're delighted to hear that your experiences with our Peninsula Subaru team have been seamless and efficient. We look forward to assisting you with future purchases! Safe travels!
Service Sucess
by Casetermon on 05/12/2024Peninsula Subaru takes care of business. Like right now. And, you gotta love a business that values its employees enough to close on Sunday. Plus, the Kitsap tax rate is lower that surrounding areas. It’s a win win in Bremerton.We appreciate your kind words about Peninsula Subaru! We're glad you've noticed our commitment to both our customers and employees. See you next time!
Chatty
by NWGST on 04/08/2024For the most part my service visit was fine. The people at the express desk were courteous and efficient. When I went to the service desk to make another appointment things did not go so well. There were two employees at the desk, one was… attending to a customer the other had no one and was facing the other employee talking. I was unable to make eye contact with the free employee so I said”I would like to make an appointment”. The reply was “I’ll get with you when I’am done Chatting. I left and spoke with the Service Manager. The manager spoke with me in a professional and courteous manner. The manager addressed my concerns and I was satisfied.We appreciate your feedback and apologize for any inconvenience you experienced at our service desk. We're glad to know that the Service Manager was able to address your concerns professionally. Thank you for choosing Peninsula Subaru, we look forward to serving you better in the future!
Friendly but Dishonest
by subaru_fan1 on 03/15/2016I bought a used car and was told that the dealership was required by federal law to keep my and my wife's social security numbers on file due to the amount of the transaction. I confirmed verbally that no credit check would be run. The… dealership then ran a hard credit check on myself and my wife two days later against our express instructions. When I called to complain, I was told that they possess a signed credit check approval from each of us despite the fact that neither of us consented to anything of the sort.No pressure, No hassle, No surprises
by zigzagz94 on 01/28/2016I don't normally write or read reviews because I'm always skeptical of them but I had such a great experience that I felt I owed it to them. Purchased a new BRZ Premium on 01/16/2016. I had been to 3 other dealers in the area whith all of… them trying to pull the typical sleazy used car salesman bait and switch tactics. From the moment I contacted the internet salesman, Joe Hall, I knew the experience with Peninsula Subaru was going to be different. There was no haggling back and forth as I already knew what other dealerships were offering for the exact same vehicle and Joe agreed to my first offer. I arranged for a test drive later that week. Showed up to the test drive and was greeted immediately by Adam Gary. Really nice guy. He grabbed the keys to the car and off we went. Five minutes into the test drive I'm sure Adam realised that I knew way more about the car than he did so he just sat back and navigated to the best twisty roads in the area. There was absolutely no pressure and the test drive was extremely fun. Thanks Adam. Went back to the dealership and within about an hour and a half I was signing the financing paperwork. No surprises in the fine print. Everything was upfront, honest and smooth. I will definately recommend this dealership and Joe/Adam to all of my friends and family.Near instant regret
by jay1029 on 11/12/2015Horrible experience. Very impersonal service, many, many messages left (even in person!)/voice mails/e-mails/online requests and questions all left unanswered and ignored. Truly feel abandoned and forgotten when I'm not at the dealership.… Actually, I felt the same while I was there. I actually bought a car there, but have regrets now. Could have done without all this stress and despair.Great repairs, shoddy customer service.
by denmom on 08/25/2008Penisula subaru has a great service department with very qualified people to work on the cars. The person who always drove me to and from work when I had my car serviced was very nice and always on time. Unfortunately the management and… sales staff do not merit the same praise. Three years ago we went in to purchase an extended warrenty for our Subaru Outback. Of course, they tried to sell us a new car and after hours of negotiations there was an incident with a sales rep and my husband in which the sales rep called my husband outside to fight. I called Peninsula Subaru today because I need repairs thinking that after 3 years they would have calmed down and I really did like the people in the service department, only to discover that, even now, I have to drive over an hour away to Seattle because they will not work on my car. I don't understand why I am being punished. It is my car and I am the one who always took it in to be serviced. We didn't offer to fight the sales guy. I didn't even complain when he pushed me and my infant child aside while challenging my husband. I will be telling everyone I know that the mechanics are great, everyone else is holds a grudge. I guess they really don't value local customer service. I don't even think the sales rep involved still works there. I could be wrong.Willing To Negotiate
by Elkbayou on 04/06/2013updated 06/06/2025Dealership was willing to match any other dealerships offer and they topped it off by offering free oil changes for life. The salesman I worked with was friendly and non-pressuring.Five Stars to Peninsula Subaru, Bremerton
by Eugene03 on 02/15/2013updated 06/06/2025This was my first car shopping experience via the internet which gives shoppers accurate price information. With that information I felt in a good position to negotiate price in kind of a reverse bidding process. My search quickly narrowed… to two dealers and I tentatively accepted the offer from Peninsula Subaru. I live in Alaska and needed to ship the car. The Internet Salesman continued to work with me on exchanging paperwork and arranging shipping. I felt like the salesman was very experienced and knowledgeable. He was also very patient and answered all my questions. Best of all he was skilled at problem solving. Peninsula Subaru will deliver anywhere in Washington at no additional cost to the buyer so my car is coming to Alaska on a ferry via the Alaska Marine Highway. Car dealers obviously must compete shrewdly for internet customers. In this respect they are all equal. To distinguish themselves they must offer exemplary service and court favor with customers so customer will recommend the dealer to others. In this respect I give Peninsula Subaru a 5-star rating and plan to recommend them to my friends.Great Deal
by BainbridgePaul on 05/02/2013updated 06/06/2025Third Subaru I've bought new and second one through Peninsula Subaru. New one is 2013 Outback; traded in 2007 Outback. Bought it through the Costco Auto Purchase program and it was exactly the same price as the internet offers from other… dealers. Experienced very good treatment on purchase day; good brief on the car details. Actual transaction very professionally handled.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Hi Bob! Thanks for sharing your experience with DJ and the team at Peninsula Subaru! We're glad to hear you felt well taken care of. If there's anything else we can do for you, just let us know!
by Peninsula Subaru on 06/04/2025