Customer Reviews of Haselwood Chevrolet GMC
Review type:
Responsive and knowledgeable sales process
by Keith B. on 02/28/2025I felt like my requirements were respected and met.New 2024 Chevy Silverado 1500 RST Purchase
by Fishin' Rod on 09/28/2024I contacted Haselwood Chevy through the Costco Auto program. The Costco pricing was upfront and easy to understand. The truck I wanted was at another dealer and Haselwood did a dealer trade and got the truck I wanted for me.Honesty not the policy
by Rick on 07/31/2024The worst dealership experience I have ever experienced. The most dishonest people I have had the displeasure to ever meet. I signed the sales contract on an 8” tablet, that I couldn’t read, and finance assured me it was just the usual… financing, so I just signed. They gave me a copy of the contract in an envelope when they gave me the keys to my new Silverado. I apparently paid for Caltex coatings for interior, exterior and windshield. I emailed the finance manager and asked him when they would do the coatings; he replied it was done while I was signing the contract. All they did while I signed the contract was washing the truck. They could not have done the coatings as the factory plastic was still on the floor. After much hassle they agreed to do the coatings and I left my truck there for a couple days. When I returned to pickup truck I was so shocked, it was dirty with bugs still on windshield and obviously not coated once again. They refuse to refund the money I paid, over $2000.00 for something not provided. I wonder how many customers that are paying for coatings, do not know they are not getting what they paid for. Massive fraud is my guess with much money going into someone’s pockets. I will be filing a complaint with the Washington State Attorney General’s Office, when I get back from my trip. I also paid for theft protection, another scam they sell it but do not do the etching. Please be aware that if you do not pay for Onstar connectivity you will lose a number of features that you thought you owned., and they certainly do not tell you this when you purchase your vehicle.Awesome experience
by Beccabryant9 on 02/02/2024John was awesome. Listened to exactly what I wanted, didn’t push anything, helped us in every way possible, and helped me learn all the bells and whistles of my new vehicle! Loved listening to all his stories about Hawaii and he even told… us some local spots to check out when we go. Thank you so much John!We're so glad to know that John was able to provide you with a great experience at Haselwood Chevrolet Buick GMC, Becca! It's wonderful he could help guide you through the process and share some fun stories along the way. Enjoy your new vehicle!
High marks for Haselwood!
by AP on 01/17/2024Friendly staff, no haggling, Patrick- salesman was incredible in going the extra mile to locate the exact car for our needs.We're delighted to know that our team, especially Patrick, was able to help you find the perfect car at Haselwood Chevrolet Buick GMC. Thanks for sharing your positive experience with us!
Low Pressure Experience
by Jeremy on 01/16/2024I liked that I could go to all 4 locations to see the different brand of trucks in one place. I found out I could get a new truck from work at noon and I had an agreement with your company by 3pm. Very fast process after looking at… everything. They even took time with me after to teach me to use all the technology that the truck had. The staff seemed very motivated and friendly.Jeremy, it's great to know you found our multi-location setup convenient and the process quick at Haselwood Chevrolet Buick GMC. We're glad that our team was able to assist with your new truck's technology too! Enjoy your ride!
Solid all-around dealership
by Harpo NW on 11/02/2023Big operation, tons of experience. The sales people and mechanics were clear, helpful and friendly.Thank you for leaving Haselwood Chevrolet Buick GMC a five-star review! We are glad that our team was helpful and clear. Have a great day!
Charged for features we did not order
by Paul Loeb on 09/01/2023In November 2022 we ordered a Chevy Bolt from Haselwood. We went through the features on the GM form, worked out a price we could afford on our tight budget, and put down a deposit. We were willing to drive from Seattle because the price… seemed better. We picked the base model 1LT, plus a couple of safety features. Then in February, we decided we wanted leather seats, and their sales person said they could switch for $500 to $1,000. That was fine and we asked them to send the revised paper work. They didn’t. So we emailed them again. Still no response, but we assumed their word was good. As the car hit production, Haselwood notified us, and we asked what the final total would be. They said they’d let us know, but didn’t. We tried again, emailing and calling multiple times. No response. The day we were supposed to pick it up we got an estimate with a price several thousand dollars more than what we’d signed up for. Plus several thousand of taxes. We figured we’d work it out there, and spent two hours waiting in ferry lines and driving there. When we got there, they said that was because we’d requested leather front seats, they’d switched us to a more expensive 2LT configuration without consulting us. $30,065 vs $28,035. Plus the resulting increased taxes (Washington state was waiving the first 20K, since the car was delivered after August 1 it’s the first 16K). But they’d never told us even when we requested repeatedly. We’d never signed anything to switch the feature packages or even order the seats, although we tried to make that happen. When we were there your salesman said LT2 had additional valuable features, but mentioned only one that we wouldn’t have chosen to spend the extra money on. It was not what we’d agreed on, and we’d not signed off on it. A decent dealership would have acknowledged that this was their mistake and come up with some compromise. Instead their staffers stonewalled, complained that they don’t make money off the Bolt, and almost implied that it was our fault. They said that GM wouldn’t allow them to drop the price or make any adjustments, although you give $500 rebates to veterans (a good thing), so of course they can. They just chose not to. They then went into some BS rigmarole on how the 2LT would have more resale value, giving the example of the Nissan Leaf SL model. We’d actually asked you for a trade-in price for our Nissan Leaf SL, and they’d offered a ridiculously low price, so we sold it for more than twice that to a friend of our neighbor. In short, their staff dug in their heels, offered us nothing for their mistake except refunding our deposit and not buying the car. They kept talking about how great a deal we were getting until we were totally exhausted. We finally gave in, because we’d sunk so much time into this already, although in retrospect I wish we had just walked away and bought a Bolt elsewhere. None of this is to criticize the Bolt, which is a fantastic car--259 mile range, union made in the USA, tons of great features. But I would never recommend this dealershipPaul, I'm truly sorry to read about your experience. It's clear that we've fallen short in communication and meeting the expectations set during your purchase process. This is not reflective of our commitment to customer satisfaction and transparency. We would like an opportunity to discuss this further with you and find a way forward if possible—please reach out at your earliest convenience so we can address these concerns directly. Thank you, Josh Kolbas - General Manager - 360-479-4910
Haselwood Chevrolet
by Becky on 08/21/2023John brought us various options and really tried to accommodate our needs. He never got pushy or made us feel like we were wasting his time. DJ in finance also answered all of our questions and got us the best financing deal.Becky, we're glad to know that John and DJ were able to provide you with a great experience at Haselwood Chevrolet Buick GMC. We appreciate your feedback!
my 1st brand new vehicle ever!
by Delynn on 05/28/2023I especially like the fact that 1 salesperson can escort me onto any of the lots and assist me with any potential interests I may have. I like the fact that I was greeted as I waled in the door and all the personnel that I encountered were… friendly and professional. I appreciate my salesman Chris Sanchez and all of his knowledge & professionalism. He offered personal attention in guiding me thru the process of my purchase. I did not feel pressured in any way. That no pressure feeling helped me to make my decision without regret.Delynn, we appreciate you sharing your recent experience at Haselwood Chevrolet Buick GMC. It's great to see that Chris provided excellent service and that our team greeted you in a friendly and professional manner. We're thrilled to hear there was no pressure during the sales process, and hope you are enjoying your new purchase. Thank you for choosing us!
Service that all other dealers should aspire to!
by Ed W on 05/27/2023This was a car I ordered last year with very specific options that were on constraint. The dealership took my order and went above and beyond in every step of the process: 1. Regularly calling me to update me on the status of my order 2.… Called me when my car arrived and setup a time for me to come in and car was immaculate and ready upon arrival 3. Got me in an out with the new purchase with financing quickly all the while letting me test drive my new car 4. Explained in great detail and answered all my questions on operation of my new car 5. Followed up several times with me to make sure I was completely satisfied with my purchase. 6. Made it easy to schedule for me to bring my car back for add on services I purchase at time of vehicle sale and made it easy to get a rental 7. And overall everyone was just so very helpful and customer service orientated. I work for a company that makes customer service software so I have a bit of background and know what makes for good service and Haselwood Chevy exemplifies an amazing customer service experience! Special call out to Adam the salesperson that handled the delivery, he is amazing, even went back to my house to pickup my trade in late at night! Talk about the extra mile, lol.Thanks for sharing your car-buying experience with Haselwood Chevrolet Buick GMC, Ed! We're really glad to hear that Adam and our team went above and beyond during every step of the purchase. It is our priority to ensure our customers are completely satisfied and confident in our service. We hope to work with you again in the future - enjoy the ride!
Great dealership, nice people, no markup
by Tamara on 04/02/2023Chris was very helpful in walking me through every step of the process with my factory ordered Bolt EUV. I had never bought a car by myself and he made the whole process easy to understand. I also deeply appreciate your no markup and it was… the reason we sought your dealership out specifically.Tamara, thanks for the kind words. We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again. Until then, take care!
Amazing team at Haselwood!!!
by Jake on 03/29/2023I love your general manager, Josh. I love your sales guy Pat. Your boys in finance Brandon and Evan are super awesome as well. These guys all get a 100% score from me. To show you how much I am in love with this team, this is my third brand… new expensive Chevrolet from your dealership since July 31 of 2021 …if Chevrolet goes 0% on HD trucks April 1, I will be buying a fourth!Hello Jake, thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team and what we offer.
Amazing Chevrolet Dealer
by Jake on 03/29/2023This dealership treats me, like family, and I am of no relation. I will continue to go and buy new cars from them. I will continue to tell all my friends and family to buy cars from them as well. They are 100% top notch, professional and… awesome!Thanks, Jake, for the wonderful review. We appreciate you taking the time to leave your feedback and we look forward to seeing you again soon!
Great Hometown Dealership
by Jan on 02/01/2023Friendly team members...welcoming atmosphere. I felt very comfortableThanks, Jan, for the wonderful five star review. We appreciate you taking the time to leave your feedback and we look forward to seeing you again soon!
2023 Tahoe Z71
by Brent on 01/08/2023Everything about this experience was amazing, minus the wait time for the build. But it was worth the wait. Adam was amazing, he went above and beyond to accommodate all of my families needs. He was always available and very knowledgable… about our new Tahoe. DJ from the finance department was also amazing. He went the extra mile to locate the best rate possible for us and thoroughly explained all the options and included perks.Brent, thank you for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at Haselwood Chevrolet Buick GMC.
Service Department
by Rafter Mike on 01/04/2022Thank you Randy for your great attention to your customers.Contract Packing
by Steve_English on 05/19/2018I was a victim of contract packing, which more than doubled the price of my used car. That they would do this to anyone is beyond contempt. I'm a senior citizen and this has caused me considerable financial harm. What is packing? From the… Washington State Attorney General website: "Packing or loading payments is a slang term used to describe a practice promoted by the credit insurance business and used by the auto industry to get customers to agree to purchase additional products, such as credit insurance, service contracts, chemical protectants, and security devices, without revealing their true impact on their monthly payments." "Packing is played out when a customer finances their vehicle through the dealer. It goes like this: a customer agrees to a purchase price and the dealer quotes a monthly payment approximately $20 to $40 higher than what is needed to cover the price of the vehicle. That creates a "pack" or room in the payment to add in the optional products. Dealership personnel are trained to suggest to customers during the negotiations that the optional products are included "free" or at reduced cost." "Because the monthly payment doesn't increase and because the customer believes the products are "free" or discounted, most people don't object when the products are included in the final contract." "Automobile dealers who use "packed" or "loaded" payment quotes try to conceal their actions, so you may not realize immediately that you are being misled." Our Attorney General has accurately described how Haselwood does business. I believed Haselwood viewed me as a valued customer. I was wrong. Instead, I was merely their next victim. If they'll do this to me, they'll do it to you. I strongly advise that you do not buy a car from Haselwood.Used Truck Purchase
by Truck_guy on 03/27/2018Stopped in looking to purchase a used truck and got treated well right up to the price negotiations where it went downhill very fast. The management team who I never saw did not want a trade and rather than say that they lied and said mine… car was worth $500. Then they lied and said their truck was worth $10,000 over the same book that my car was quoted at. Once I got home and checked I found out that they were indeed lying. And they knew.Great Car buying experience
by DavidJones18 on 03/13/2018updated 03/27/2018The staff was friendly and not pushy!!!!! When I came in with another offer from a dealership on the other side of the sound, not only did they beat but by $1000.Haselwood Review 03-15-2018
by doncool on 03/17/2018Professional, Personable, Knowledgeable, willing to go the extra mile, treated almost like we were the only ones there. Always appreciate the staff at Haselwood!
GMC Sierra 1500
Chevrolet Silverado 1500
Chevrolet Equinox
GMC Sierra 2500HD
-Every new vehicle comes with a Lifetime Powertrain Warranty , and are one of the only dealerships in our area to do so!
-We offer a 9.5% tax rate being one of the lowest in the state which can save you a good chunk of money so you can spend it on more important things!
-We support our military. Over 20% of our staff are veterans, and we are actively involved in the Navy Federal Buying program, USAA buying program, and GM Military Discount Program.
-Those of us at Haselwood are proud to be in the community and are committed to many local organizations including the Haselwood Family YMCA, Toys for Tots, the West Sound Boys and Girls Club, Admiral Theatre, Olympic College, and many others.
-We also offer the opportunity to work one on one with a customer service oriented Internet Coordinator while walking you through the steps to getting into your new vehicle!
-We are also part of the West Hills Auto Complex and have over 13 makes of vehicles if you're looking to compare models.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Thanks so much, Keith. We look forward to your next visit to Haselwood Chevrolet GMC!
by Haselwood Chevrolet GMC on 03/03/2025