Haselwood Chevrolet GMC

The worst dealership experience I have ever experienced. The most dishonest people I have had the displeasure to ever meet. I signed the sales contract on an 8” tablet, that I couldn’t read, and finance assured me it was just the usual financing, so I just signed. They gave me a copy of the contract in an envelope when they gave me the keys to my new Silverado. I apparently paid for Caltex coatings for interior, exterior and windshield. I emailed the finance manager and asked him when they would do the coatings; he replied it was done while I was signing the contract. All they did while I signed the contract was washing the truck. They could not have done the coatings as the factory plastic was still on the floor. After much hassle they agreed to do the coatings and I left my truck there for a couple days. When I returned to pickup truck I was so shocked, it was dirty with bugs still on windshield and obviously not coated once again. They refuse to refund the money I paid, over $2000.00 for something not provided. I wonder how many customers that are paying for coatings, do not know they are not getting what they paid for. Massive fraud is my guess with much money going into someone’s pockets. I will be filing a complaint with the Washington State Attorney General’s Office, when I get back from my trip. I also paid for theft protection, another scam they sell it but do not do the etching. Please be aware that if you do not pay for Onstar connectivity you will lose a number of features that you thought you owned., and they certainly do not tell you this when you purchase your vehicle.