Haselwood Chevrolet GMC

In November 2022 we ordered a Chevy Bolt from Haselwood. We went through the features on the GM form, worked out a price we could afford on our tight budget, and put down a deposit. We were willing to drive from Seattle because the price seemed better. We picked the base model 1LT, plus a couple of safety features. Then in February, we decided we wanted leather seats, and their sales person said they could switch for $500 to $1,000. That was fine and we asked them to send the revised paper work. They didn’t. So we emailed them again. Still no response, but we assumed their word was good. As the car hit production, Haselwood notified us, and we asked what the final total would be. They said they’d let us know, but didn’t. We tried again, emailing and calling multiple times. No response. The day we were supposed to pick it up we got an estimate with a price several thousand dollars more than what we’d signed up for. Plus several thousand of taxes. We figured we’d work it out there, and spent two hours waiting in ferry lines and driving there. When we got there, they said that was because we’d requested leather front seats, they’d switched us to a more expensive 2LT configuration without consulting us. $30,065 vs $28,035. Plus the resulting increased taxes (Washington state was waiving the first 20K, since the car was delivered after August 1 it’s the first 16K). But they’d never told us even when we requested repeatedly. We’d never signed anything to switch the feature packages or even order the seats, although we tried to make that happen. When we were there your salesman said LT2 had additional valuable features, but mentioned only one that we wouldn’t have chosen to spend the extra money on. It was not what we’d agreed on, and we’d not signed off on it. A decent dealership would have acknowledged that this was their mistake and come up with some compromise. Instead their staffers stonewalled, complained that they don’t make money off the Bolt, and almost implied that it was our fault. They said that GM wouldn’t allow them to drop the price or make any adjustments, although you give $500 rebates to veterans (a good thing), so of course they can. They just chose not to. They then went into some BS rigmarole on how the 2LT would have more resale value, giving the example of the Nissan Leaf SL model. We’d actually asked you for a trade-in price for our Nissan Leaf SL, and they’d offered a ridiculously low price, so we sold it for more than twice that to a friend of our neighbor. In short, their staff dug in their heels, offered us nothing for their mistake except refunding our deposit and not buying the car. They kept talking about how great a deal we were getting until we were totally exhausted. We finally gave in, because we’d sunk so much time into this already, although in retrospect I wish we had just walked away and bought a Bolt elsewhere. None of this is to criticize the Bolt, which is a fantastic car--259 mile range, union made in the USA, tons of great features. But I would never recommend this dealership