Southern Kia - Lynnhaven

Today 9:00 AM - 9:00 PM*
*At this time store hours may vary.
Sunday
11:00 AM - 6:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Southern Kia - Lynnhaven

1.0
Overall Rating
(1)
Recommend: Yes (0) No (1)
Write a review: Sales | Service
28 Reviews
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service Rating

Horrible service experience

by A_Pollman on 10/12/2018

I had an appointment today the 12th of October for an oil change. The computers were down and I want to make sure I have an oppertunity to do a review. One of the advisors came and found me to tell me they had found a screw in my tire and when they removed it the tore went flat. I asked what the charge was to fix it. He told me a bit over $30 plus tax. I said please do mot do the repair as I have a warranty and can get it repaied for free. His responce was “You can’t afford $30?” This kinda sat wrong with me. Having worked in service before it is not ever appropriate to degradingly question the customer, and that is what I felt he did. I said just put on the spare and I will get the tire fixed. When me van was pulled out and given to me there was no spare on the vehicle. The service advisor came out and told me the oil change was free due to southern hospitality and i meeded to get the tire fixed right away and that they had put the screw back in the tire. So as I drove away from your delership i drove away on a tire that your service department put a screw in to hold the air. I am not sure if this is the normal level of workmanship but is is subpar and completely absurd. I have purcased all my new vehicles from souther dealerships based on the service department has always been AMAZING. While me oil was being changed i was looking at the new acadia as my wife wants to switch to an SUV. This experiance definetly cost your delership the sale.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Wasted our time

by Popeye on 07/12/2018

We went in looking for a new car to lease and explained our situation right of the bat and informed them we didn't want our credit report run if the deal could happen. (Bankruptcy Issues). After a while they said it was good to go, found the car we wanted, great price, signed some paperwork.. only to be told it couldn't happen. Oh and this was day 3 of our extravaganza. Not only did we waste day one of getting everything together, then we wasted day two of signing paperwork, then wasted day 3 of getting a temporary car so that the car we thought we were going to purchase could be detailed and painted due to scratches. They open at 0900 but for some reason were ALWAYS in a meeting until 945-10. So that was a wasted hour. Even when they did talk to us, they would disappear for an hour without informing us what was going on, and this is numerous times over the 3 days. None of the paperwork was ready when they said it would be. Horrible experience, will not return in the future. Should not have even been there 10 min. Went to another dealership with a new plan, in and out with no hassle. Go somewhere else.. for some reason this place was always empty.. now I see why

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

please do your research before....

by neveragain52 on 10/09/2016

It wasn't until I had to bring my optima in for warranty work and the awful experience at this dealership that I conducted a very in depth reserch on Kia and this dealership. I bought my car outright and regret buying this brand altogether and not that the car is an immediate problem but what it can turn into. As for this dealership, I've owned other new cars before but the service department here was unreal iI's crazy to think your car will never require warranty work, especially with the volume in which they're produced. I strongly advise looking at a dealers service reputation before buying from them or the brand. Please check with the BBB and the NHTS agency as well.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Awesome

by Chavabba on 09/24/2016

Everyone goes out of their way to be helpful and friendly. I think this is one of the best car dealers around!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Lynnhaven KIA

by Peter2027 on 08/31/2016

Fast efficient and friendly personnel I was in and out in under two hours took almost as long to drive there and back home

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Southern Buick GMC

by GerardMyers06_ on 08/09/2016

Fast service. Lower price on parts and labor then Beach Ford. Repairs completed in less then a day. Service manager was very polite.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good customer service

by Takeysha on 08/07/2016

The employees were very courteous. The service was performed in a timely manner. I was satisfied with the service I received.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

It's all about the service.

by JackMustin on 08/02/2016

This has to be the best salesperson i have ever encountered. Mr. Woods went above and beyond any expectations i could possibly have. He should be the one to train every other person wishing to make a good impression on customers.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Kia service

by Thomasnruger on 07/29/2016

Like the fact that the service advisors always call to suggest additional work and don't just perform it without asking!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

very happy customer

by shayou2015 on 07/07/2016

friendlyness, fast paste, they made sure i understood what need to be done and what they did and i was very please with the service rep.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

mirror repair

by wytchiwoman on 06/03/2016

problem was fixed - but they were not prepared to fix the problem even though they knew what part was needed in advance. in addition, my warranty was "no good" and I had to spend money out of pocket for what should have been covered under warranty

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Southern Kia Lynnhaven

by cfitzburt on 06/01/2016

I was well taken care of in every way. I asked many questions and everyone was patient answering them especially Bobbie. She was able to find the car I was interested in and help me with all my decisions.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

ok

by historynerd on 05/29/2016

Arron reviewed the service history of my car. That showed what should be done and what had already been done recently.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Felt I got a fair price and was treated very well

by happy1Carbuyer on 05/28/2016

I felt like I got a fair price. My sales person Bobbie and the sales manager were extremely nice to work with. I would recommend this team to anyone buying a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Howard leroy

by Howardleroy on 05/18/2016

Professionalism and friendly service. They made sure my car 100% and that I was fully satisfied before leaving. The managers and staff are trained very well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

by Felisha1972 on 05/17/2016

The communication I had while my car was being serviced. I was called with recommendations with quotes. My car was cleaned while it was being serviced. Great work. I was satisfied.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent Service

by LarryChr on 04/01/2016

Aaron Perkins got my car serviced quickly and was able to meet the price quoted by other dealerships. Previously he got me into the shop early for a forgotten inspection just in time for my wife to take the car for a long trip.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Forte

by Audreylb22 on 03/31/2016

Always friendly, knowledgeable, fast & on top of taking care of my car. I didn't know there were recalls but they took care of everything.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Southern Kia

by Tlpinc13 on 03/23/2016

Experience and knowledge of the service personnel. They explained everything in detail, provided and accurate quote and delivered the car when promised.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

well done

by Richardsub on 03/19/2016

Communication with me was excellent throughout the whole process. The work was completed on time and done well even a recall I wasn't aware of was done and still in the time frame

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

LOVED IT; not a stressful car buying experience

by MonicaWilson on 03/16/2016

Everything! From beginning to end the experience was stress free and pleasant. I am already looking forward to my next Kia Optima purchase in 5-6 years.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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