Southern Kia - Lynnhaven
Dealership Sales Review
We went in looking for a new car to lease and explained our situation right of the bat and informed them we didn't want our credit report run if the deal could happen. (Bankruptcy Issues). After a while they said it was good to go, found the car we wanted, great price, signed some paperwork.. only to be told it couldn't happen. Oh and this was day 3 of our extravaganza. Not only did we waste day one of getting everything together, then we wasted day two of signing paperwork, then wasted day 3 of getting a temporary car so that the car we thought we were going to purchase could be detailed and painted due to scratches. They open at 0900 but for some reason were ALWAYS in a meeting until 945-10. So that was a wasted hour. Even when they did talk to us, they would disappear for an hour without informing us what was going on, and this is numerous times over the 3 days. None of the paperwork was ready when they said it would be. Horrible experience, will not return in the future. Should not have even been there 10 min. Went to another dealership with a new plan, in and out with no hassle. Go somewhere else.. for some reason this place was always empty.. now I see why
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No