Checkered Flag Volkswagen
Customer Reviews of Checkered Flag Volkswagen
Review type:
Nice sales experience
Nice sales experience
by Alfred James on 08/21/2025Salesman Phil Waters was very responsive during our dealings. He got back to me several times with answers to my questions. Sales manager Gabby was nice and friendly and helpful. I also found that manager Kevin to be the most… knowledgeable and helpful when we had a little problem with computer and bank issues. All and all the team was greatAlfred, thank you for your wonderful review! I'm thrilled to hear that Phil, Gabby, and Kevin provided you with exceptional service at Checkered Flag Volkswagen. Your satisfaction is important to us, and it’s great to know that our team was able to assist you effectively. We appreciate your feedback and hope to see you again soon! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Fast and efficient
by Suzanne on 08/09/2025Fast and efficient service, friendly staff (especially Demetrius and Saint)Thank you for your wonderful review, Suzanne! We’re thrilled to hear that you had a fast and efficient experience with our friendly team at Checkered Flag Volkswagen, especially with Demetrius and Saint. Your positive feedback is greatly appreciated, and we look forward to serving you again in the future! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Great experience!
by Stuart on 07/14/2025Whenever I called a person answered the phone. They were pleasant and answered my questions. If I did have to leave a message with the service manager, they returned my call in a timely manner.Thank you for your wonderful review, Stuart! I'm thrilled to hear that our team at Checkered Flag Volkswagen was pleasant and responsive to your needs. We strive to provide excellent customer service and it's great to know we met your expectations. We look forward to assisting you again in the future! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
The future of EV's in the Service Department
by Helen on 07/13/2025I had interaction with Anthony in Parts, Daniel in Service and Chassidy, the Serivce Manager. All were very accomodating and friendlly and all made an effort to find out information for me. It is clear to me that EV's are new and most of… the employees do not have a great working knowlege.Thank you for your feedback, Helen! I am glad to hear that Anthony, Daniel, and Chassidy were accommodating and friendly during your visit to Checkered Flag Volkswagen. I appreciate your understanding regarding the learning curve with EVs as our team continues to expand their knowledge. Your input is valuable to us, and we hope to assist you again soon! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Mrs. Veale
by Kim on 06/29/2025The salesman wasn't pushy and listened to my concerns and wants as it relates to the car buying process.Thank you for your kind words, Kim! I'm glad to hear that our team at Checkered Flag Volkswagen was able to provide a smooth and attentive car buying experience for you. We always strive to listen to our customers' needs. We hope to see you again soon! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
2019 Jetta Service Satisfaction
by Jeffrey on 06/25/2025Derek's knowledge and attention to detail to the history of my vehicle and what services are needed ensure my vehicle is properly maintained. The technicians that do the mechanic services and repairs always do a great job. They courtesy… ride while the services are being performed is a plus also.Thank you for your review, Jeffrey! I'm happy to hear about your positive experience with Derek and our skilled technicians at Checkered Flag Volkswagen. It's great to know that you appreciate the attention to detail and our courtesy ride service. We look forward to seeing you again for your vehicle's maintenance needs. Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Excellent Service
by Arlean on 06/06/2025Pedro was the sales person who greeted us as we walked through the lot to see the vehicle I was interested in. He was so enthusiastic about us choosing Volkswagen dealership to look at their vehicles in stock. Pedro took us on a test drive… and I feel in love with the vehicle and purchased it. He is a good example of what excellent customer service should be.Thank you for sharing your wonderful experience with us, Arlean! I'm thrilled to hear that Pedro made such a positive impact during your visit to Checkered Flag Volkswagen. It's fantastic that you fell in love with your new vehicle after the test drive! I appreciate your kind words about our customer service, and I look forward to seeing you again soon. Enjoy your new ride! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Great experience
by Fred Becker on 05/27/2025There was no pressure, and management and the salesman (Scott Cust) were professional and helpful. I bought my previous Atlas from Southern, and the staff were friendly, but their F & I process was unbearable. There price was not as… good either.Thank you for your wonderful review, Fred! I'm thrilled to hear that you had a positive experience at Checkered Flag Volkswagen. It's great to know that Scott and our team provided you with the professional and helpful service you deserve, especially after your previous experience. If you're enjoying your new Atlas, we’d love to see you back for any future needs. Thank you again for choosing us! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Repair CF cylinder Steer lock & bolt.
by Anne on 05/23/2025Darrin kept me updated on the progress of my repair. Even texting me.Thank you for your positive review, Anne! We're thrilled to hear that Darrin kept you informed about your repair and reached out via text. At Checkered Flag Volkswagen, we strive to provide excellent communication and service. We look forward to assisting you again in the future! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Titan service day at VW checkered flag
by Teodolfo on 05/08/2025Efficiency and fast responseThank you for your positive feedback, Teodolfo! We're thrilled to hear you had an efficient and prompt experience at Checkered Flag Volkswagen. We appreciate your support and look forward to assisting you again in the future! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
2024 Jetta
by Deborah on 04/30/2025Your service was beyond our expectations and we cannot say enough good things about your Service Dept. personnel. They were all very courteous and made us feel right at home for the couple of hours we waited for our car to have its first… service completed.Thank you so much for your wonderful review, Deborah! We're thrilled to hear that our Service Department exceeded your expectations and that our team made you feel at home during your wait. At Checkered Flag Volkswagen, we strive to provide exceptional service to all our customers. We appreciate your kind words and look forward to welcoming you back for your next visit! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Excellent
by Rodrigo on 04/28/2025Efficiency...Ty Pedro and GabbyThank you for your 5-star review, Rodrigo! We're thrilled to hear that you found the efficiency of our team, including Pedro and Gabby, to be commendable. At Checkered Flag Volkswagen, we strive to provide outstanding service, and your feedback is greatly appreciated. We hope to see you again soon! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Lease purchsse
by Sarah on 04/20/2025Phil and Kevin made the process easy.Thank you, Sarah, for your wonderful review! We’re thrilled to hear that Phil and Kevin made the process easy for you at Checkered Flag Volkswagen. We appreciate your feedback and look forward to assisting you on your next visit! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Nick rocks at CF VW!!!!!!!
by Marco on 04/13/2025The salesman is a unique person making a purchase be more than a purchase, the entertainment was the top of the whole transaction, but Nick is also very knowledgeable, understanding, adaptable, and helpful in helping us to identify the… correct car for our family without pushing a car down towards our throats, in fact, we he puts it on the customer to tell him what car to get, everything else he does as a standard car sales transaction. Not every salesperson is like Nick as he is a unique person making not only a sale but an impact on someone's life, that's why Nick should definitely get a pay raise or promotion but never removing him from the floor unless he wants to.Thank you, Marco, for your kind words about your experience with Nick at Checkered Flag Volkswagen! We are thrilled to hear that his unique approach made your car-buying process enjoyable and stress-free. It’s always our goal to match customers with the right vehicle for their needs. We truly appreciate your feedback and will certainly pass along your commendation regarding Nick. We hope to see you and your family again soon! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Great experience purchasing from Volkswagen Virginia Beach
by CM on 04/06/2025The sales person Nick was very knowledgeable on the vehicle and all of the accessories was very friendly and not pushy. I thought about the car for a couple weeks. He followed up once or twice and then I went back after driving several… others to make the purchase. I've already referred a friend to himThank you for your wonderful feedback! We’re thrilled to hear that Nick was knowledgeable and friendly during your vehicle purchase at Checkered Flag Volkswagen. It's great to know you found the right fit after considering your options. We appreciate your referrals and look forward to assisting you and your friends in the future! Enjoy your new car! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Great service great team!
by Linda on 04/05/2025The staff is always polite and ready to help! My service advisor was great!Thank you, Linda! We're thrilled to hear that you had a wonderful experience with our staff and that your service advisor made a positive impression. At Checkered Flag Volkswagen, we strive to provide excellent service, and your kind words motivate us to keep doing our best. We hope to see you again soon! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Great staff
by Tanisha on 04/03/2025Fatima is amazing!! She kept me informed about the progress of my car while getting repairs.Thank you for your wonderful review, Tanisha! We're thrilled to hear that Fatima provided you with excellent service and kept you informed during your car repairs. At Checkered Flag Volkswagen, we strive to ensure our customers have a great experience. We look forward to assisting you again in the future! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
VW Service
by John on 03/17/2025updated 03/27/2025Always prompt and service is timely.Thank you for your positive feedback! We at Checkered Flag Volkswagen are delighted to hear that you found our service prompt and timely. We appreciate your support and look forward to assisting you again in the future! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Long time customer
by Michael on 03/24/2025Friendly welcoming. Knowledgeable employees in every department. Mentors assisting new staff members. Splendid amenities. Ease of scheduling.Thank you so much for your fantastic review, Michael! We really appreciate your kind words about our friendly and knowledgeable team at Checkered Flag Volkswagen. It’s great to hear that you enjoyed our amenities and the ease of scheduling. We look forward to welcoming you again soon! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
A good experience.
by Jose on 03/06/2025updated 03/13/2025Straight no pressure sales rep. I was shown my options and given a straight out the door price.Thank you for your kind words, Jose! We appreciate you taking the time to share your experience with Checkered Flag Volkswagen. We're glad to hear that you valued our no-pressure sales approach and transparent pricing. We hope to see you again soon! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Excellent Service Department
by Christopher on 03/12/2025Upfront with info and very efficient.Thank you for your wonderful review, Christopher! We're glad to hear that you found Checkered Flag Volkswagen's service to be efficient and informative. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
Alfred, thank you for your wonderful review! I'm thrilled to hear that Phil, Gabby, and Kevin provided you with exceptional service at Checkered Flag Volkswagen. Your satisfaction is important to us, and it’s great to know that our team was able to assist you effectively. We appreciate your feedback and hope to see you again soon! Sincerely, Paul Williams - General Manager - (757) 352-2464 - paul.williams@checkeredflag.com
by Checkered Flag Volkswagen on 08/22/2025