Checkered Flag MINI
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Customer Reviews of Checkered Flag MINI
Review type:
Bought the car
by Robert on 04/30/2025
The help and understanding with all I had to deal with
239 reviews
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Good job, Checkered Flag!
by Lee on 09/07/2024The service manager, Daniel, was terrific. My car came away beautifully cleaned and properly serviced.Best Customer Service
by Tracy on 08/26/2024updated 09/03/2024Daniel Russell is a fantastic service consultant. This is our second car with Checkered Flag Mini and he is by far the best service person we have ever had at your dealership. He is an excellent communicator, very professional and… knowledgable and makes you feel like you are in the best possible hands. Good service is rare and Daniel is a step above. I hope he stays with you for a good, long time. He brings your dealership to a five star level of customer service.Great service!
by Debbie on 08/30/2024Great staff and very helpful!Tire replacement
by Kenneth on 08/14/2024updated 08/21/2024Communications on the progress of my repair were timely and thorough. A pleasant surprise when the bill came in at much less than expected!Love our 2024 Mini Cooper S 2 Door and Checkered Flag Mini
by Michael on 08/04/2024Very pleasant experience not pushy. Allowed us to drive all that we wanted to make our choice and had the cars we were most interested in. Vicki our sales person was assume. She was very helpful and great fun to be around. We drove… from Richmond, Va. to buy the car. Able to get real plates the same day.Mini repair (motor mount)
by Don on 07/31/2024Professional approach by contact representative, frequent status updates.Rear brake pad replacement
by Jeri Lynn Brown on 07/30/2024Nice waiting room; nice snacks; great technicians; Vicky made me feel so at home. I appreciate her & Daniel.Five stars
by Connie on 03/29/2024Daniel Davis always takes care of me very sweet and kind to me alwaysMy mini experience
by Tj on 02/28/2024Daniel is great at keeping me informed and walks me through the process every step of the way.Great Customer Service
by Margaret on 02/04/2024Daniel was very helpful!Excellent
by Thomas on 02/02/2024Guidance in selecting the needed service.Wonderful experience!
by Elaine on 01/03/2024It was such a pleasant experience which is why I leaned into purchasing a car from you all instead of the other brand/dealer I was considering.Great Service, thank you Vicki!
by Rey on 12/13/2023I liked how happy they were to help me and the family through the process, specially Vicki she guided me and my family through the whole process. And for that, we are very grateful.MY 4TH MINI COOPER FOR CHECKERED FLAG MINI OV VA BCH
by SHARON on 12/01/2023NEW CAR BUYING EXPERIENCE - I just purchased my fourth (4th) Mini Cooper for Checkered Flag Mini of Virginia Beach. As you can see I continue to bring my business to one dealership. There are good reasons for my loyalty. One: The Customer… Service is the best in the business. This trip I had Vicki Sexton as my Sales person. She was marvelous. She took me around to the see the inventory at the dealership, but nothing peaked my interest. Without missing a beat she sat me down and pulled up her computer. She sat with me through the process of building my new 2024 Mini Cooper Countryman S ALL4 from scratch. I had tried it on line myself and the process was okay but I really needed an expert to help me make some critical choices. Vicki was that expert! If you want someone to help you from start to finish/delivery, Ms. Vicki Sexton is your go to sales person. Hopefully she will be there to help me purchase my next Mini. Keep up the fantastic work Vicki. I really appreciated everything you help me with. I LOVE, LOVE, LOVE my new Mini.Underside video and a loaner!! Thank you.
by Cameron on 11/17/2023The video of the underside of my MINI and the explanation of needed services was awesome. I also like that I was able to get a loaner. It is pretty cool to maintain and service my MINI where we purchased it almost 19 years ago.Awesome performance
by Rp99_ on 08/29/2023The personal touch demonstrated by Daniel and the service department. Also appreciated is how quickly service was performed.Hassle Free
by Monica on 08/14/2023The service area is clean and well taken care of. The front desk service provider, Daniel kept me informed every step of the way. I have interacted with him on several previous occasions and he is always professional. Always. I am so… impressed that I am seriously considering purchasing my fourth MINI. The overall experience is extremely pleasant and hassle free.Nice feeling
by Christopher on 08/04/2023Good customer service and the facilities were clean and well arranged. Everyone was friendly and presented the company well very welcoming.Checkered Flag MINI
by Robert on 07/28/2023Daniel Davis, the service manager, is always helpful and professional. He answers questions directly and explains, in detail, what is being done to the vehicle.Mini Cooper Purchase
by Judith on 06/05/2023I was helped by Jacob Cadogiin and Thom Coyle. They were both very knowledgeable and helpful. I like the no negotiation/ no negotiation policy. I was very satisfied with my visit. It is my third time buying a mini and I love the car.
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