First Team Kia
Customer Reviews of First Team Kia
Review type:
WORST dealership I've dealt with!
by sarakeely on 03/17/2016I wish I could give zero stars. I had been working with the sales manager for a couple of months, finally found a car that would work and he assured me he could get it at the price I could afford. I worked on all the paperwork throughout… the week to make the process easy on the day of purchase. Come the day before I called to touch base, just to find out that he had lied to me and tried to change the price to over a $1000 more than we agreed. He then acted like he couldnt go lower (when i have seen him go lower with me with another car) and turned into the typical sleazy car sales person we all have grown to know. He wouldnt take or return my phone calls. I dont know why I am surprised , but honestly this has been the WORST experience with a dealership I have ever experienced. Marcus the sales manager falsely gave me a sense of trust that he was doing everything for me that he couldThe most amazing car buying experience I have ever had!!!
by Mikelsandi on 09/22/2015My husband and I had the most amazing experience ever!! Everything our salesmen Jerome said he made happen!!! We were so impressed with the customer service that they provided!! Randall the finance manager got us everything he promised… even before he submitted our credit to banks!!! We have less than perfect credit but they really got us a great interest rate and monthly payments that we can comfortably afford!!! I highly recommend First team Kia in Norfolk!! I will be buying all future cars through them only!!! They have a customer for life!!! Thank you First team Kia for providing a painless car buying experience with truely putting the customers First!!!Great team
by wabbit62 on 10/02/2014updated 10/10/2014The salesman was very polite and professional without being pushy. He allowed us plenty of time to look at the vehicles in stock and was readily available to answer any questions we had.Thank you for taking the time to write about your experience. It is magnificent to know that our staff was able to provide you with the pressure-free and knowledgeable service that First Team Kia is known for. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Joe Gardner - General Manager, (757) 337-0990 jgardner@firstteamauto.com
First Team Kia, Norfolk, VA ROCKS!
by KellyM1226 on 09/18/2014updated 10/03/2014My sales woman, Charmin Anderson, and the finance manager, Randall Turk are the absolute BEST!! They both were there for me when I needed them and I will forever be grateful. I have recommended First Team Kia to everyone I come in contact… with.Kelly, we appreciate you taking time to leave us a great review! We are pleased to hear that Charmin and Randall did a great job in assisting you in your purchase. Thank you for your recommendations as well. We know that buying a car is an important decision and we are proud that you chose our dealership. If there is anything else we can do for you please don't hesitate to give us a call! Sincerely, Joe Gardner - General Manager, (757) 337-0990 jgardner@firstteamauto.com
very good car buying experience
by mg6592 on 09/15/2014updated 09/27/2014Very friendly, very helpful, very good car buying experience. They salesperson and the whole team did a good job. I would buy here again.Thank you for taking the time to submit this amazing feedback. Our team takes pride in their helpful, friendly, and efficient customer service and will be ecstatic to hear that you left First Team Kia satisfied. We are very appreciative of your 5-star review. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, Joe Gardner - General Manager, (757) 337-0990 jgardner@firstteamauto.com
Best Car Purchase Experience Ever!
by Sharian on 09/14/2014The staff were friendly, listen to my desired accessories I wanted in my new vehicle. The purchasing process was quick and easy and saved me a lot of time. I truly enjoyed my 1st buying experience from First Team Kia. I would definitely… consider First Team Kia first on my next automobile purchase.Your marvelous review means a lot to us, Sharian. We appreciate your feedback and are happy to hear that our team was able to meet your needs. At First Team Kia, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Sincerely, Joe Gardner - General Manager, (757) 337-0990
very happy
by SLMinNorfolk on 09/12/2014I didn't feel like I was being duped. I felt like I was being treated fairly and every effort was made to make sure I was comfortable with my decision. This is the first time in 40+ years of car buying I have been delighted. It was a… unique experience and I will be back. Marcus was very nice.Thank you for your kind words! We understand that one thing people desire most about their car buying experience is that it is comfortable. We try to create that environment for each and every customer. I hope you enjoy your new vehicle. If you have any further needs, please come back to see us. Sincerely, Joe Gardner - General Manager, (757) 337-0990 jgardner@firstteamauto.com
First team KiA
by Donnarae23518 on 09/12/2014The sales people were knowledgeable and courteous. When I first started looking for a car they let me to look on my own but were available to answer any questions I had. They then worked hard to find a finance company that would finance me… so my payments were where I could afford them.Donna, I am happy to hear you are enjoying your purchase. At First Team Kia, we strive to ensure that no question or concern goes unanswered and its encouraging to know that our team was able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a vehicle that accommodates their lifestyle and includes all the features that makes it their dream vehicle. We look forward to working with you for your next servicing need. Sincerely, Joe Gardner - General Manager, (757) 337-0990 jgardner@firstteamauto.com
Percy treated me very well.
by redturtle2 on 02/23/2011updated 06/01/2025My time here at Bay Kia was exceptional. I believe they wanted my business as much as I wanted to be helped in purchasing a new vehicle. They provided me with the best options possible. Percy White was a very professional sales rep and did… very well.Looking to take advantage
by metalhead848 on 12/31/2013updated 06/01/2025I went in on a Friday evening looking to drive a Forte. The salesman showed me the new 2014 and took me on test drive. After getting back to the dealership he asked what I was looking to spend and about financing. After telling him I had a… car to trade in valued at $1500 and $1500 I had for a down payment I wanted to finance $15,000. That would have put the price of the car at about $18,000 which was $2,500 less than sticker price. The salesman came back and told me that was fine and he would draw up the paperwork. He came back 20 minutes later and had the paperwork to finance me at 18,000 with my down payment and trade in. After I explained that if I gave him $3,000 worth of car and cash and then financed $18,000 I would be paying $1,000 more than the MSRP he got his business manager to try to convince me I was getting a great deal. After an hour of going back in forth I left as it was late and we were getting no where. I went back the next day to talk to a sales manger who again tried to get me to pay more than the car was priced at and make me think I was getting a deal. After writing the math on a piece of paper and still being told I was wrong and then being offered a base model at my price ( which was valued at $2,000 less on the website) I lost patience and walked out. This was the worst experience I have ever had in buying anything. Beware of this dealership as they will charge you more for a car than it is priced at and tell you how lucky you are that they will do that for you.
Thank you for taking the time to write about your experience. It is magnificent to know that our staff was able to provide you with the pressure-free and knowledgeable service that First Team Kia is known for. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Joe Gardner - General Manager, (757) 337-0990 jgardner@firstteamauto.com
by firstteamkia on 10/13/2014