BMW of Sterling
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Customer Reviews of BMW of Sterling
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6 service reviews
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Be Treated Like Family
by Mac Family on 11/19/2024I purchased at this dealership and remain there for all repairs because of their stellar service advisor, Devon Hess. His knowledge, service, and attention to detail are A+++. Sterling BMW treats their clients like family; this is the place… to shop for your next BMW!Exceptional BMW Service: A Customer Experience to Remember!
by LarryV on 07/17/2024I had an outstanding service experience with Jeff Shade of BMW of Sterling. He was professional and attentive, ensuring all my concerns were addressed promptly. The service was efficient, and my vehicle was returned in excellent condition.… Overall, I am highly satisfied and will continue to rely on BMW for future needs.Happy Camper
by LarryV on 02/26/2024I recently had the pleasure of experiencing outstanding customer service at the BMW of Sterling's Service Center, and I wanted to take a moment to share my positive feedback. As someone deeply invested in the satellite communications… industry for over 40 years, I understand the value of expertise and precision in one's field. My BMW, much like the intricate systems I work with, demands meticulous care, and the service I received truly exceeded my expectations. From the moment I arrived, the staff at the service center demonstrated a level of professionalism and knowledge that instantly put me at ease. The BMW service advisor, Sean Spicher in particular, showcased a profound understanding of the intricacies of the vehicle and addressed my concerns with clarity and expertise. What impressed me most was the advisor’s commitment to not only resolving the technical issues but also taking the time to explain the process in a way that someone outside the automotive field could understand. This level of transparency and customer engagement is rare and greatly appreciated. Moreover, the efficiency with which the team at the BMW Service Center worked was commendable. They not only diagnosed and fixed the problem promptly but also ensured that I was kept informed throughout the entire process. This dedication to communication and customer satisfaction truly sets them apart. As someone who values excellence in their professional endeavors, I can confidently say that the BMW service advisor’s commitment to providing exceptional customer service reflects positively on the brand. It is experiences like these that contribute to the trust and loyalty of long-term customers. I extend my gratitude to the entire team at the BMW of Sterling’s Service Center for their exemplary service and look forward to continuing my association with such a reputable establishment. Best regards, Hilario (Larry) V A Satisfied BMW EnthusiastTop Notch Service
by Terry W on 06/18/2023BMW of Sterling Service Center has exceptionally high standards. The care BMW Sterling provides is always the best. Among ALL the Service Reps, Carlos is among the TOP TWO. I work with ONLY Carlos and one other rep due to his attention to… detail; his follow up care; and his outstanding courtesy and helpfulness. Carlos M is TOP NOTCH!!Maintenance
by Kimo on 07/14/2021An excellent maintenance department, particularly with scheduling concerns.Great Service Experience!
by Larry Dilworth on 05/12/2021Eric Brown provided outstanding support and care for my vehicle and made sure I was kept informed and up to date. He responded well to suggestions and made positive recommendations for my car's continued great performance. I always enjoy… working with him! Eric has a wonderful customer service ethic, and he ensures the job is done right. I look forward to working together with him again in the future. Thank you!
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