Customer Reviews of CMA's Valley Subaru
Review type:
oik change and overall performance checkup
by Easy Rider on 07/29/2025updated 08/23/2025Professional and courteous staff A+ customer service2016 Subaru Outback
by Dot & dogs on 07/19/2025I have had my Subaru serviced at Valley Subaru every 5,000 miles (now every 3,000 miles due to reaching 100,000 miles) ever since I purchase the vehicle. There are so many reasons that I recommend Valley Subaru for service or sales: ease of… scheduling an appointment; competence of the entire service team; speed with which the work is done; accuracy with which problems are explained, both what is wrong and what it will cost to fix it; and flexibility. I am always in a panic if something is wrong with my car and it is such a relief when I walk into this calm pleasant atmosphere of the service department.Over Priced, slow service
by michael W on 04/07/2025Dropped my car off for a scheduled visit for an oil change and quick estimate for a broken fog light mount. What should have taken 1/2 hour took 3 and 1/2 hours. I was quoted a price for the fog light mount and installation of $360.… When the work was complete, I was charged an extra $175 for installation. On top of this, I was charged a 3% service fee for using a credit card on their already over inflated prices for parts and service!Hi Michael, we're extremely disappointed to hear that you left CMA's Valley Subaru unsatisfied. We want to regain your trust and your business so please reach out to Laura Campbell at lcampbell@valley.cmacars.com or 540-213-9002. We will work with you to resolve this matter to your satisfaction.
Like family
by David Rylak on 01/28/2025updated 02/04/2025The people at Valley Subaru in the service department take care of me like I was family. They keep me updated, they are honest, things are explained, things are efficient.Hi David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service Survey
by Pat Webb on 09/30/2024Very pleased. Very professional and thorough. I especially appreciated the service video of the work done and highlighted as the video was presented. I was very much satisfied and was worth the cost.Hi Pat, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
by Bob Shiflet on 01/06/2022We recently had an issue with our 2019 Subaru Outback. Ben Payne in the service department was very helpful in working with the service tech to identify the problem and getting it fixed. The repairs were covered under the factory warranty… at no cost to us.CMA Valley Subaru Service is Super
by Chuck C. on 12/23/2021updated 12/29/2021The Service Manager at CMA Valley Subaru, Carmen Hinton is exceptional. Always friendly and customer focused ... combined with competence about their cars ... and mentoring her staff to follow in the same footsteps. I love their service… department... always straight forward, helpful, and easy to deal with.Value Subaru Service
by AlfredG on 07/22/2019Valley Subaru took me in as a "walk-in" client to be serviced. They gave me an estimate, both time and dollars, and finished within 15 minutes of their estimate. Very pleasant to work with.recall service performed
by mark in va on 06/10/2019The service received at the dealer was what I expected for the Brake recall switch. Having been a customer since 2014 and now having bought another 2018 forester for my wife , we now have 2. I have appreciated the service and the courtesy… shown by Frank the sales Staff, Carmen in service and the parts dept staff. Thanks and I would suggest giving them a try to serve you.
Subaru Crosstrek
Subaru Outback
Subaru Ascent
Subaru Forester
Experience the CMA Valley Difference
We have tailored our offers to ensure you peace of mind when you’re searching for your next vehicle and after you drive off the lot. Whether you’re wanting to get behind the wheel of a new car or find the perfect certified pre-owned gem, here’s what you can expect when you choose CMA’s Valley Subaru.
For Every New Vehicle Purchase:
Enjoy a Two-Year Maintenance Plan including 4 oil changes and 4 tire rotations.
Benefit from Complimentary Service Loaners when you need them.
Stay secure with 3 Years/36K Miles of Roadside Assistance.
Receive Complimentary Multi-Point Inspections and fluid top-offs at any time.
Take advantage of our Complimentary Pick-Up and Delivery Service for local customers.
Have Free State Inspections for Life, valid for as long as you own your car.
Every Certified Pre-Owned Vehicle Includes:
Factory-Backed 7-Year/100,000-Mile Powertrain Coverage for total peace of mind.
152-Point Inspection to ensure top quality.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Hi, thanks for your great review and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
by Kiara Dou on 07/20/2025