CMA's Valley Subaru
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Dealership Service Review
service Rating
Over Priced, slow service
Written byon 04/07/2025
Dropped my car off for a scheduled visit for an oil change and quick estimate for a broken fog light mount. What should have taken 1/2 hour took 3 and 1/2 hours. I was quoted a price for the fog light mount and installation of $360. When the work was complete, I was charged an extra $175 for installation. On top of this, I was charged a 3% service fee for using a credit card on their already over inflated prices for parts and service!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Rowan Tanner on 04/09/2025
Dealer Response
Hi Michael, we're extremely disappointed to hear that you left CMA's Valley Subaru unsatisfied. We want to regain your trust and your business so please reach out to Laura Campbell at lcampbell@valley.cmacars.com or 540-213-9002. We will work with you to resolve this matter to your satisfaction.
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