Customer Reviews of CMA's Valley Subaru
Review type:
I ❤️ Luce
oik change and overall performance checkup
by Easy Rider on 07/29/2025updated 08/23/2025Professional and courteous staff A+ customer service2016 Subaru Outback
by Dot & dogs on 07/19/2025I have had my Subaru serviced at Valley Subaru every 5,000 miles (now every 3,000 miles due to reaching 100,000 miles) ever since I purchase the vehicle. There are so many reasons that I recommend Valley Subaru for service or sales: ease of… scheduling an appointment; competence of the entire service team; speed with which the work is done; accuracy with which problems are explained, both what is wrong and what it will cost to fix it; and flexibility. I am always in a panic if something is wrong with my car and it is such a relief when I walk into this calm pleasant atmosphere of the service department.Hi, thanks for your great review and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
I ❤️ Luce
by Jarmstrong on 05/12/2025Luce made every part of the process easy & fun!Hi, we're happy you found our staff to be so supportive during your experience here at CMA's Valley Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.
Over Priced, slow service
by michael W on 04/07/2025Dropped my car off for a scheduled visit for an oil change and quick estimate for a broken fog light mount. What should have taken 1/2 hour took 3 and 1/2 hours. I was quoted a price for the fog light mount and installation of $360.… When the work was complete, I was charged an extra $175 for installation. On top of this, I was charged a 3% service fee for using a credit card on their already over inflated prices for parts and service!Hi Michael, we're extremely disappointed to hear that you left CMA's Valley Subaru unsatisfied. We want to regain your trust and your business so please reach out to Laura Campbell at lcampbell@valley.cmacars.com or 540-213-9002. We will work with you to resolve this matter to your satisfaction.
Like family
by David Rylak on 01/28/2025updated 02/04/2025The people at Valley Subaru in the service department take care of me like I was family. They keep me updated, they are honest, things are explained, things are efficient.Hi David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service Survey
by Pat Webb on 09/30/2024Very pleased. Very professional and thorough. I especially appreciated the service video of the work done and highlighted as the video was presented. I was very much satisfied and was worth the cost.Hi Pat, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sarah H
by Sarah H on 08/06/2024Our vehicle broke down while in this area for vacation. We needed a new car to get home. CMA did everything they could to get us a fair deal on our old vehicle and new one. They went above and beyond to make this situation the best it could… be. Explained everything with the process along with the car’s technology. The motto “moving lives forward” is spot on. We are so grateful for Josh and the whole team at CMA.Hello Sarah, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Red Subura Forester from Valley Subaru
by Red Forester on 06/25/2024Valley Subura found the exact vehicle I wanted at another dealer, and quickly obtained it. Price negotiations was simple and straightforward, without high pressure sales tactics that some dealers use. I got a very fair deal without hidden… fees or last second surprises. Closing was easy.Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!
Great sales experience.
by Satisfied on 11/21/2023CMA Valley Subaru professional and a pleasure to deal with in every way. Smooth buying experience. A fair transaction for both parties. Would highly recommend.CMA Valley Subaru is the greatest!
by DebbieG on 09/19/2023I have purchased multiple cars from the CMA dealerships in Staunton, with my most recent purchase being from the Subaru dealership. Each time, my experience has been exceptional, thanks to their outstanding customer service, which is truly… enjoyable. Without a doubt, I'll be returning to them for my future vehicle purchases.
Forester Touring
by Forester on 11/28/2022This was my second purchase at CMA. As with the first, it was very pleasant throughout.Laverne's Subaru Outback
by Laverne on 09/07/2022The salesman did a great job locating the exact vehicle I was looking for. Keeping us informed with updates and when to expect delivery. Everyone was very courteous and helpful.Great service
by Bob Shiflet on 01/06/2022We recently had an issue with our 2019 Subaru Outback. Ben Payne in the service department was very helpful in working with the service tech to identify the problem and getting it fixed. The repairs were covered under the factory warranty… at no cost to us.CMA Valley Subaru Service is Super
by Chuck C. on 12/23/2021updated 12/29/2021The Service Manager at CMA Valley Subaru, Carmen Hinton is exceptional. Always friendly and customer focused ... combined with competence about their cars ... and mentoring her staff to follow in the same footsteps. I love their service… department... always straight forward, helpful, and easy to deal with.Value Subaru Service
by AlfredG on 07/22/2019Valley Subaru took me in as a "walk-in" client to be serviced. They gave me an estimate, both time and dollars, and finished within 15 minutes of their estimate. Very pleasant to work with.Great sales team
by cnlnice on 07/02/2019Josh was great to work with. Very hard working young man that went the extra mile to make a deal that we were really pleased with. The rest of the sales team were great also.this product is excellent value
by lucky liz on 06/27/2019We leased a 2019 Forester touring and love it. It is our first Subaru but not our last. Our sales person was very patient and considerate since we are senior citizens. The management also strived to grant our every request.Pleased with my experience at Valley Subaru in Staunton
by Well done on 06/27/2019I was hesitant to purchase a new vehicle, because I both loved the one I had, and was nervous about the process. I'm so glad I went with Valley. They helped me find a car I absolutely love, and made the process painless. They kept in touch… just enough to be helpful without making me feel pressured, and when we came to make the actual purchase it went smoothly. We even had some trouble with the bank on our end, and Valley was understanding and patient while we got it worked out. I would absolutely use them again.recall service performed
by mark in va on 06/10/2019The service received at the dealer was what I expected for the Brake recall switch. Having been a customer since 2014 and now having bought another 2018 forester for my wife , we now have 2. I have appreciated the service and the courtesy… shown by Frank the sales Staff, Carmen in service and the parts dept staff. Thanks and I would suggest giving them a try to serve you.
Subaru Outback
Subaru Crosstrek
Subaru Forester
Subaru Ascent
Experience the CMA Valley Difference
We have tailored our offers to ensure you peace of mind when you’re searching for your next vehicle and after you drive off the lot. Whether you’re wanting to get behind the wheel of a new car or find the perfect certified pre-owned gem, here’s what you can expect when you choose CMA’s Valley Subaru.
For Every New Vehicle Purchase:
Enjoy a Two-Year Maintenance Plan including 4 oil changes and 4 tire rotations.
Benefit from Complimentary Service Loaners when you need them.
Stay secure with 3 Years/36K Miles of Roadside Assistance.
Receive Complimentary Multi-Point Inspections and fluid top-offs at any time.
Take advantage of our Complimentary Pick-Up and Delivery Service for local customers.
Have Free State Inspections for Life, valid for as long as you own your car.
Every Certified Pre-Owned Vehicle Includes:
Factory-Backed 7-Year/100,000-Mile Powertrain Coverage for total peace of mind.
152-Point Inspection to ensure top quality.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Hi, we're happy you found our staff to be so supportive during your experience here at CMA's Valley Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 05/14/2025