Customer Reviews of Haley Toyota
Review type:
2017 Tacoma
by Nicholas on 05/15/2022I liked the energy and knowledge of Alyx in the car buying processexperience
by Christine on 05/15/2022Anthony and BJ were very helpful they are great they definitely make your experience pleasant and efficient I definitely didn't spend all day thereThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Love Haley!
by Lindsay on 04/30/2022You guys are always great. The customer service, knowledge, and all around help. My go-to for vehicles.Lindsay, we absolutely love hearing this sort of feedback. We appreciate your business very much. Please let us know if there is anything else we may do for you!
Found me what I was searching for.
by John on 04/30/2022Dave and Anthony knew what I was in the market for and reached out as soon as it became available. Greatly appreciated!Thank you so much for taking your time to rate us 5 stars. We are so glad you were able to get exactly what you were looking for with Haley!
Excellent sales team
by Nellie on 04/30/2022Very pleasant to work with BJ Edwards! He did everything he could to get us vehicle, working with our down payment needs and answered all my questions and concerns. I’m from out of state and he made it possible for me to help daughter… acquire used car at great price! Shopped for days and BJ is the only sales representative to actually call me to help!Thank you so much for taking the time to leave us a review! We know BJ truly appreciates your kind words as well. Stay safe!
Haley Toyota of Roanoke
by Jacob_2022 on 04/23/2022We shopped around online and Haley Toyota had the most available inventory compared to other dealerships. We called ahead of time to set an appointment and we were greeted with care as soon as we walked in. Anthony McCain was our salesman… and he was great. We didn’t feel pressured and he took our concerns into account when it came to buying our vehicle. The process was overall smooth.Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Wonderful experience!!
by LarryS on 04/21/2022The overall experience was second to none. Bill Ould was outstanding, from start to finish. He represents Haley Toyota extremely well and expedited the process on a very timely manner. I got exactly what I wanted and he was instrumental in… my purchase decision. Great facility and wonderful people throughout the purchasing chain.Larry, thank you so much for taking some time out of your day to leave us a wonderful review! We look forward to working with you again in the future.
See Casey and the team for an easy new car purchase
by Kameron on 04/19/2022Everyone was easy to work with and wasn't pushy about adding things I didn't want to the new car. Everything went really smoothly and I didn't pay over msrp. Definitely planning on coming back when the wife is ready for a new ride!Kameron, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Toyota RAV4
by Mark on 04/14/2022straight forward. Realizing things have changed a lot over the past couple of years. The price is the price so you kinda take it or leave it.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
One of the best I've ever dealt with
by Gary on 04/06/2022There was no pressure on there sales they try to work with you not against youThank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Second purchase in the last 12 months.
by Roger on 04/04/2022No extra dealer markup other than the processing fee.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
New Car Purchase
by Jamie on 04/02/2022Dave went above and beyond for me. He found the specifics I wanted in a car. He stayed in constant communication regarding the vehicles coming in. I am so thankful that I got in the vehicle with all the features I wanted. He even let me… come back the next day to go over all the features. The financing office was quick. Everyone was so nice.We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Roberto L.
by Roberto on 03/29/2022the attention of my seller deserves 6 stars Dave.Thank you for this amazing review! We really appreciate your business. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Helpful, but not intrusive!!
by Johna on 03/27/2022Our sales associate was knowledgeable and helpful, without being pushy or intrusive. We will definitely be returning for our next vehicle purchase.Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Great experience
by Dawn on 03/23/2022This was my first new car buying experience (and my first Toyota) on my own/without assistance from a friend/family member. As a female, I went in with a little trepidation of being taken advantage of, talked down to, etc and felt a little… intimidated. WJ was my salesman and he immediately put me at ease. He was vey knowledgeable, respectful, kind, thorough and honest. Couldn't have asked anything more of him. I had to wait a long time (7mos) for my 2022 Tacoma but he kept me apprised of the status the entire time. I also felt like he did all he could to get exactly what I wanted...which proved successful. When the vehicle finally arrived he made himself available on my terms. He introduced me to other Toyota personnel, went with me on my test drive, filled up the tank and explained all to me. I understand this is Toyota standard procedure, but WJ's way of explaining things in an easy, clear way made it a stress free process. It was a pleasant experience all the way around and I would highly recommend WJ to others, as well as Toyota. Thank you for the great customer service, beautiful truck and allowing me the opportunity to provide this feedback.We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
New car purchase
by BKS on 03/19/2022I was treated kindly; I felt appreciated. Had to wait a bit for financing to go through but otherwise, 5 stars.Hi, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
My purchase of a new vehicle
by Larry on 03/12/2022Jaytee Turner was very professional and efficient in finding the vehicle I had requested. She stayed in touch and gave me regular updates on the status of my vehicle. Jaytee and Matthew Gibson were great to work with and made my experience… very pleasant.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Seamless Process
by Susan_S on 03/09/2022First, I was able to order my vehicle (2022 Venza) almost as soon as they entered production. Second, the sales staff (BJ, Spencer, and then my sales person WJ) kept in touch with me by text the entire time. When it arrived, I made an… appointment, came in and filled out the paperwork, and drove it home with no troubles. Also, the trade-in process was smooth and I got a good price. This is my second time buying new from Haley Toyota. I paid sticker price, which I think is fair in today's "hot" market.Hi Susan_S, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!
Great Experience
by Jay on 03/06/2022WJ Altizer. Worked with us to get what we wanted.We appreciate the review, Jay. Thanks for taking the time. See you next time!
Great service!
by David on 03/06/2022Jeff is a outstanding salesman! No high-pressure tactics. He's like a match-maker for people and cars. Excellent experience!David, thanks for taking time out of your day to review us. We look forward to seeing you again soon!
Good service.
by Jonathan on 03/06/2022Anthony McCain did an amazing job and went the extra mile. No one tried to upsell me or pressure me into anything. When I said no to the warranty they respected my decision and did not try to change my mind.Hi Jonathan, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!
No matter what type of vehicle you’re looking for, Toyota has a wide range of vehicles from affordable commuters, like the Toyota Corolla, to even high-performance pickup trucks like the Toyota Tundra. For even more choices, we also carry a wide range of used vehicles.
Beyond car sales, we are a full-service dealership. After you pick the car that’s right for you, our team will help you get approved for financing and find a payment plan that works for your budget. Our dealership also has a fully staffed service department with Toyota certified technicians that will be able to keep your car running just like new.
Conveniently located at 1530 Courtland Road NE, Roanoke, VA, Haley Toyota of Roanoke is here to meet all of your car-buying needs, and we would love to welcome you to our store. Come and see us at your earliest convenience, and we can get you behind the wheel for a test drive!
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- Authorized Parts Store
Thank you for this amazing review! We really appreciate your business. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
by Haley Toyota of Roanoke on 05/17/2022