West Broad Honda
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Customer Reviews of West Broad Honda
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67 service reviews
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Tune Up Service
by Tune Up Service on 08/13/2025I was advised in January 2025 during a state inspection, due to the age of my vehicle a tune-up service should be performed. I followed the service advisor's advice, the work was performed August 6th. I was able to pick-up my vehicle next… day as promised. I was satisfied the work on my vehicle was performed as stated in the original quote. Plus a few other items which were necessary at the time for which the service advisor called for approval. Overall, I am satisfied with my experience at West Broad Honda,Excellent service
by Glenn on 08/07/2025Waylon took care of me for my oil/filter change. Very friendly and professional service.West Broad Honda Customer
by Maurice Jerry on 08/06/2025Purchase my 2017 Honda Civic LX Sedan in June 2017 new, been coming to service department eight years. Satisfied with service representatives and technicians, my vehicle has only been serviced by West Broad Honda service technicians, I… trust only West Broad Honda for all my maintenance services.Excellent service
by Ed on 06/12/2025Timely, & professional servicewell done routine service
by Eugene Hastey on 05/28/2025Easy to schedule appointment. Left the car the night before and was texted with a welcome in the morning confirming the intake. Two additional services were suggested which I accepted. The services done were documented. The car pickup was… convenient and was ready for pickup as agreed.State Inspection
by Anthony Hudalla on 05/22/2025I arrived at my appointment time , and was out in about an hour.Great Service!
by rfowler on 05/01/2025The service here was outstanding - very friendly, professional, and knowledgeable, all within a very busy work environment!Accord Hybrid Service
by Reggie H on 04/18/2025updated 04/24/2025The service was excellent and the staff found my extended warranty service that covered most of the cost of services and repair.Service
by Honda forever on 03/09/2025updated 03/17/2025Excellent, quality, professional service.Waylon is an exceptional service advisor
by CB on 02/19/2025Waylon Lloyd is an exceptionally good service advisor. He was very knowledgeable, detailed and friendly.State inspection
by CRV16 on 02/13/2025State inspection was performed quickly and efficiently.Great experience
by Chris Cauthorne on 02/05/2025updated 02/12/2025Wayland was a great advisor and took care of of all our needs with service. Explained everything clearly and detailed.Service
by Glen on 02/04/2025updated 02/11/2025Mr. Royal was very helpfulExcellent Service
by Diane on 02/08/2025Great, first time experience with West Broad Honda. Routine maintenance, state inspection, and recall work completed in advised time. Very friendly staff and nice waiting area for customers.Honda Accord Lease
by T Stewart on 02/04/2025This was my initial oil change and standard service on a newly leased car. The Service Dept outlined all the procedures they would do. I had received a recall notice on one part and they were already aware of this and explained how they… would test to see of the affected part would need to be replaced [it did not]. I also had recently noticed a rattle in the right from wheel well. The technician sent me a video showing that a stone had been caught in the brakes and removed it. Overall, I was very impressed with the service and have told many friends and family members.Over and above customer service
by Suzy Spad on 02/04/2025My service person was very courteous and helpful. He even accepted my coupon when I forgot to bring it along with me. I wish all service people were like him.Always dependable
by New Battery on 01/26/2025updated 02/03/2025I recently found the need to get a new battery for my 2019 Honda Ridgeline. OEM batteries, I have found, are the best option. My old one tasted over 5 years. West Broad Honda and my service advisor, Steven Royal got me in that day without a… prior appointment. Due to this, it took a bit longer than usual which is certainly understandable. I have dealt with this service department since 2004 and I have never been disappointed. I highly recommend West Broad Honda's service department.Great Service
by Major on 01/29/2025Have sealing with Scott Taylor since 2006. He has always been very helpful to make sure that our vehicles are serviced and taken care of. Scott is always pleasant and easy to work with. He is definitely an asset to West Broad Haonda.Excellent service
by CD on 01/03/2025updated 01/13/2025I always receive excellent service at West Broad Honda. My only criticism is their new automated system. She doesn’t have all information (how much will this cost, how long will this take) and she doesn’t offer the option to talk to a… person .Good service
by Donna on 01/10/2025Service was professional, friendly, on time and all service was completed satisfactory.Service
by Samuel B Hunter M D on 12/26/2024updated 01/02/2025The service was timely and needs and action fullly explained. The quiet loung was clean, orderly,very relaxing and customer fiiendly for coffee, tea and snackes.
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Languages Spoken (3)
- English
- Spanish
- Turkish