West Broad Honda

Today 09:00 AM - 08:00 PM
Sunday
11:00 AM - 03:00 PM
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of West Broad Honda

4.9
Overall Rating
(104)
Recommend: Yes (104) No (0)
Write a review: Sales | Service
sales Rating

mr.

bymarkon 11/29/2018

very happy with the treatment at West Broad

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
142 Reviews
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service Rating

Basic maintenance

byCindyon 12/05/2018

Very friendly, timely and efficient service... Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

safety recall

byWMR1438on 12/03/2018

Honda took care of the recall, and offered suggestions as to what was needed next.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

West Broad Honda

byedmunds.comon 12/02/2018

This visit was to get recall work done on my Crosstour. The work was done in one half the time I had expected.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Return to West Broad Honda

by.on 12/02/2018

This time I was treated as a valued customer. My car was properly repaired, I hope, and the work was carefully explained to me. The service was promptly performed and my questions were politely answered. Thank you West Broad Honda.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

mr.

bymarkon 11/29/2018

very happy with the treatment at West Broad

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Excellent Service

byTwilli38.on 11/28/2018

As always Scott Taylor is an exceptional serviceman. He goes the extra mile to make sure you truly understand the work performed and the overall service of your vechicle. Get go to person for all automotive needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Commitment to excellence

bysamon 11/22/2018

The Service department demonstrates a commitment to excellence. They provide timely service that is correct the first time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Steve Royal

by45783237583970on 11/19/2018

Steve Royal is always exceptional with customer service for our two Honda cars, for routine service. We continue to request him because he treats us with such respect and as if we are his only customers. We have been loyal long time customers with the purchase of 4 Hondas and one referred customer who purchased her auto.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Customer

byC.Greenon 11/15/2018

Phil and Conrad were both excellent. I purchased a vehicle from Conrad over 5 years ago and had to come back to purchase from him again. Would recommend them both. Very professional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Mr.

byJosephon 11/13/2018

Fixed problem promptly. Verified warranty covered everything. I could not be happier.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Honda Service Department

bySheilaon 11/11/2018

I got an appointment for an oil change and service was done in a timely manner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2019 Ridgeline

byMBHon 11/09/2018

Excellent salesman, excellent finance manager and excellent vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

West Broad Honda

byAlanon 11/07/2018

We have been dealing with West Broad Honda since 2003 and have never had a bad experience. We bought our car from Yvonne Watson. She and Steven Royal have been our service advisers on many occasions and have both been a pleasure to work with. They and the other representatives display the honesty and integrity that keep us returning to West Broad Honda.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

SERVICE

byMARYon 11/01/2018

Service was wonderful as usual. Oil change took less time than quoted and problem I thought I had with sunroof turned out to be working fine, and no charge to look at it!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byKoteswaraon 10/29/2018

Service is great at this location

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Check engine light service

byServiceon 10/26/2018

West Broad Honda quickly diagnosed why my light was on on my dashboard, and then provided further recommendations about what I should have done. They added air in my tires as well as a courtesy. I am very impressed!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service!

byCarlaon 10/22/2018

Took my car in for Maintenance and battery recall. It was great working with Melissa. Service dept. recommended some things and I had them done in a timely fashion. All in all great service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great customer service

byThomason 10/21/2018

My customer service representative was efficient, friendly and informative. Work was done quickly and thoroughly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome experience

byPeteron 10/13/2018

I am big fan of Honda and this is 3rd new Honda Accord in 4 years from the salesperson at West Broad Honda. 2018 Honda Accord Touring is beautiful, reliable with lots of safety features. Thanks to my salesperson to my post sale service. Very happy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience

byDuaneon 10/04/2018

Cory Schreiner and Ed Quarles are truly great! My experience was truly great! Dealing and talking ti these 2 guys were like dealing and talking to 2 friends that i have known for a long time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great

byHatchon 10/02/2018

Everything was great

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership
Google Map
Amenities
Instant Financing
Complimentary Coffee
Cable Television
Collision Repair/Body Shop
Express Service
Languages Spoken (3)
English
Spanish
Turkish