Crossroads Ford
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Customer Reviews of Crossroads Ford
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Marlon is THE MAN!!!!
by Rick147 on 08/18/2025
My fiancé and I had an incredible experience buying my 2025 Mustang GT Premium at Crossroads Ford, thanks to Marlon Nichols. His infectious enthusiasm and deep knowledge of the car made the entire process a breeze and beyond exciting.… Marlon answered every question with patience, shared insider tips that got me even more pumped for my Mustang, and made me feel like family from the moment I walked in. This is my second time choosing Crossroads Ford because their exceptional care during my first purchase won me over completely-I wouldn't dream of going anywhere else. Marlon's passion and Crossroads Ford's unmatched service truly made this purchase unforgettable. Highly recommend Marlon Nichols and Crossroads Ford for a top-tier car-buying experience!
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The following reviews are more than two years old. They are not included in the overall rating.
99 reviews
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good service
by maanyag on 04/19/2016updated 05/07/2016Very satisfied,no complain & happy...i will surely recommend to a family and friendsC-Max
by pillroller89 on 05/05/20162013 C-Max. Service was great, timely. Would recommend service to anyone,Great service and great people.
by joe20023 on 05/05/2016I purchased the CX5. Great experience and service from everyone. I got exactly want I wanted plus some. This is a great vehicle to drive, loving it.Explanation of service
by pvhayes77 on 05/03/2016I purchased a 2013 Ford Taurs. The service was great. They addressed my concerns and provided my routine maintenance check up. The staff is always helpful and pleasant. They also explain what the service entailed.Great service as usual
by rbroyhill on 04/25/2016I took my 2015 Expedition in for normal service. I always ask for "The Works" which an incredible value. Tires are rotated, fluids topped up, tires checked, battery checked,etc., oil and filter changed and even washed and vacuumed for a… very reasonable price. I wouldn't let anyone else touch my vehicle except in an emergency. Crossroads Ford service is the best and as a retired dealer, I recognize excellence when I see it.LaTonia is outstanding!
by Kokoyoyo on 04/14/2016LaTonia is an outstanding salesperson. We had visited another Ford dealership and were very discouraged. After arriving at Crossroads and speaking with LaTonia for just a few minutes, I could tell it would be a whole different experience.… LaTonia is very energetic and excited about Ford vehicles. She is very knowledgeable and answered all our questions and concerns, or found the answer. She was very direct on the price, and gave us detailed info, both oral and written, and presented it in different formats, based on our questions, to ensure we understood exactly where our hard-earned money was being spent. She actually listened to us and took the time and effort to share details, rather than gloss over it with flippant responses, as the other dealer had done. Both LaTonia and Jennifer treated each of us with the utmost courtesy. They did not address their questions to my husband only, as the other dealer had done. They communicated equally to each of us, and never just dealt with the "man of the house". I will definitely purchase any future vehicles from LaTonia.Excellent service
by Hatayoneh on 04/10/2016Service was excellent and completed on time. Price was inline with other service centers.Great service
by Mrfoster on 04/10/2016F150 Platnum Our truck went in for a spray in bed liner. Your staff had everything scheduled perfectly so we had no wait time for drop off and they called when it was ready for pick up. The work was excellent and I appreciated the fact… that I didn't need to wait around for anything. After having the truck for a few weeks your staff did a great job with the few questions that I had.Crossroads
by Crossroads25 on 04/02/2016updated 04/07/2016I have always received excellent service at Crossroads Ford Service Department in Prince George, VA. I would recommend their service to anyone. Thank youCrossroads Ford, excellence in Sales and Service
by amvet3369 on 03/29/2016updated 04/07/2016Crossroads Ford has always performed the requested work on my vehicles to my satisfaction. Fast yet consistently professional. The service team does a great job in keeping both my 1995 and my 2013 Fords in excellent condition and young at… heart. I truly recommend Crossroads Ford and the vehicles they sell and service.Great place & staff
by Shell0718 on 03/29/2016updated 04/07/2016I had taken my car to Sears on 3 different occasions because my brakes that were just put on were sticking & grinding. FORD finally figured out that mysteryly my sensor was cracked. Not an accident. They were wonderful & very well priced.… Did it very quickly, for not knowing what they were even looking for. I wouldn't take my Escape ANY where elseexcellentFIRSTIMEBUYER
by FIRSTIMEBYER on 03/29/2016updated 04/07/20162016 Ford Explorer. First service trip to Crossroads Ford. Friendly and courteous staff. Extremely clean and comfortable waiting area. excellent service. Definitely first class.Excellant service.
by happy201471 on 03/30/2016updated 04/07/20162014 Escape. All my service visits have been prompt with minimum wait times. Your staff is great. Was really pleased with the free car wash. You all do a great job.ford escape
by 1ldbklv on 04/06/2016great, very professional, worked very hard for us, considering, we have lousy credit...but they got the job done......thank youBest car buying experience EVER!!
by 2escape34 on 04/06/2016We came into CrossRoad Ford because we were referred by a friend. we wanted to trade in a vehicle for another type and year. Well having had a Ford Escape, 2010, we figured let's try for at least a 2012 something. As it turns out, our… salesman Steve went above our expectations. He helped us to purchase a brand new 2016 Ford Escape. I was so very excited and thankful. Steve is the man with a plan. He is a HIGHLY qualified salesman. It is so wonderful to have a knowledgeable and well spoken person to help make life a little bit more easier. thanks CrossRoad Ford, Prince George, Virginia where Will Nichols is the General Mgr.Great service clean facillity
by Ruby022 on 03/29/2016updated 04/06/2016I bought my vehicle in for service & was very pleased,waiting rooms nice & clean, the coffee & snacks is a plus,the service didn't take all day i was very please and will be back in the future.Thanks Ruby HobbsHonest service department
by edgeowner78 on 04/05/2016I brought my vehicle in for an oil change and tire rotation like I always do. I never bother taking it anywhere else. For the price I pay for an oil change that comes with the tire rotation is great deal. As usual, there were no issues.… I bring my vehicle to this dealer for services. I feel that I don not have to worry about trying to have someone talk me into something that needs to be done that really doesn't. They are always honest and do a great job.Fast service and a wash
by Dinwiddie24 on 04/04/2016I have a 2005 F150 and it was just in for a state inspection and tire rotation. They finished in record time and washed the truck. I particularly appreciate the wash! Keep it up.Great service department.
by Jillian72 on 04/02/2016The service was a state inspection. Staff took care of business quickly and efficiently.Great dealership and service center
by TimothyM51 on 04/03/2016Friendly,fast service very happy with Ford service center. If we could afford another car in the futurer,it will be through FordGreat service
by pholz1234 on 04/02/2016Great TEAM!!! I enjoy the friendly people and the great work.
About our dealership
Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Rhett Rogers on 08/20/2025