Crossroads Ford
Customer Reviews of Crossroads Ford
Review type:
Marlon is THE MAN!!!!
Reggie Thurman
by R. Thurman on 08/22/2025The associate was friendly, helpful, knowledgeable.Hi, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!
Marlon is THE MAN!!!!
by Rick147 on 08/18/2025My fiancé and I had an incredible experience buying my 2025 Mustang GT Premium at Crossroads Ford, thanks to Marlon Nichols. His infectious enthusiasm and deep knowledge of the car made the entire process a breeze and beyond exciting.… Marlon answered every question with patience, shared insider tips that got me even more pumped for my Mustang, and made me feel like family from the moment I walked in. This is my second time choosing Crossroads Ford because their exceptional care during my first purchase won me over completely-I wouldn't dream of going anywhere else. Marlon's passion and Crossroads Ford's unmatched service truly made this purchase unforgettable. Highly recommend Marlon Nichols and Crossroads Ford for a top-tier car-buying experience!Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Milton s Winfield jr
by None at all on 08/02/2025Mary Robertson was my sales rep. She was knowledgeable and helped tremendously.I would recommend crossroads ford to my friends and others. Ronald Woodleif and others helped alsoHi, we're happy you found our staff to be so supportive during your experience here at Crossroads Ford of Prince George. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Awesome Service
by 250 Repair on 05/19/2025Great customer service provided in scheduling the work needed.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
State inspection
by Elizabeth on 05/21/2025It was a very pleasant experience. Staff was polite, helpful, and efficient. I was actually in and out before my appointment time. I will definitely return!!Hi Elizabeth, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Satisfied customer
by L.Hairston on 12/04/2024updated 12/11/2024Comfortable, no pressure, able to accommodate my requirements I asked for.Hi, thank you for leaving such a great review and high star rating. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service my 2018 Focus
by Charlie on 12/06/2024Showing up on had my car serviced and inspected and left without issuesHi Charlie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I have no bad comments about CrossRoad Ford service department they brought my car back serviced and inspected with out incident I am a happy customer
Limited Choices
by MikeT68 on 11/01/2024updated 11/19/2024Probably wouldn't use the service center if other local choice were available. No Saturday Service, Not really sure what they even did as the report they gave me does really tell you anything. Went in for 15000 mile maintenance, and they… did 10,000 mile maintenance whatever that is didn't really explain what that was, didn't explain anything on the paperwork they gave me either. Communication not very good. Also told them there was a clicking sound coming from the rear which I thought may be connected to the recall on the rear axle bolt, but they said nothing needed to be done on recall everything seemed OK, and they didn't check what the clicking sound was in the rear because they didn't know about it. So basically the communication at this dealer isn't that great, and I surely would take it elsewhere if had more local choices since I purchased the maintenance package when purchased the vehicle. Also it takes way too long to get a service appointment, it probably would do them good to add Saturday service like most dealerships.Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (804) 862-1000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Best team!
by The Coopers on 10/14/2024I am so happy with the help and service I received from Harry "Happy". Along with the other guys that helped! The team was pressure free and so nice! I have been looking at trading my 2016 in and Happy helped me find the right one! I will… send everyone I know to this dealership! Hands down a great dealership.Hello, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
Excellent experience!
by Steve M on 09/20/2024updated 10/01/2024We bought a Ford Maverick to replace our 2001 Ranger. It was the second new car we got from Crossroads Ford. Each time, we were given time to think and make a choice; there was no push to get the sale done by Gariel, the salesman. There are… Ford dealers closer to us than Crossroads, but for a sales, we feel they are the best. It has always been worth the drive from Richmond to Prince George for the experience.Hi Steve, we're happy you found our staff to be so supportive during your experience here at Crossroads Ford of Prince George. Please don't hesitate to reach out if there's anything additional we can do for you.
Edmunds
by Dorrie Banks on 09/23/2024Professional and knowledgeableHi Dorrie, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
M. Youker
by myouker on 09/02/2024Great service, very satisfied.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
non working seeat belts are a safety hazzard...
by LindaG57 on 06/30/2024other 2017 Ford Edge Vehicles were under recall for the drivers side seat belt...why was mine not included when it is doing the same thing as the others that were recalled??? My VIN number was not in range of the recall is what I was… told. Then they charged me a $99.00 diagnostic fee after I declined to pay the $708.32 to fix he seat belt.Excellent Service
by William on 05/24/2024Someone had stolen a key fob for my Mustang. Needed a new fob and reprogramming. Walked into Crossroads without appointment. I was helped immediately. Service was completed in thirty minutes. Shirley was very helpful.Buyer Beware
by SailorSue on 05/20/2024We found a truck we loved online and made an appointment to test drive. We completed online forms to get an idea of the cost of the truck. Once we arrived, did the test drive and decided to buy the dealer, everything changed. The price… went up $500 over what we were told. No where in the email they sent with the info we filled out said that online price was only if you traded in a vehicle. First of many things they told us that weren't quite true. Got charged more for "warranties" than we were initially told as well. Once we bought the vehicle and started questioning the details (no paperwork given to us - all on a flash drive. Yes, we did "sign" docs on a flatscreen we weren't shown every single piece of documentation) our sales person and business manager stopped responding to our inquiries. Finally engaged with GM, but he didn't seem to care about our experience. Ended up cancelling the warranty, but it took days and endless hassles to do so. No one responded to my questions about the deceptive practices. GM got angry when I kept questioning him.Excellent Service
by Carl Jones on 05/20/2024Great staff,very friendly and excellent service.Crossroads Ford - Prince George, VA Review
by Emma N. on 01/31/2024Craig, Marlon, and Charlie were very professional and great to work with; excellent customer service. They all ensured that I had a wonderful experience. I am enjoying my new 2024 Mustang; it is beautiful. I would recommend Crossroads Ford… in Prince George if you are in the market for a new car.5 stars
by Ford Direct on 11/07/2023updated 11/15/2023Welcoming atmosphere, friendly, great selection of vehicles.2021 Ford Edge
by William on 10/05/2023What started as a internet search ended up with this purchase.. I was hesitant about the distance from my home to the dealer but it was well worth the trip. I could not have ask for better customer care weather on the phone or in person.
Very satisfied!
by Big man 1955 on 06/29/2023Service on my truck was done in one day. No issues and fair price.Used F150 purchase
by Brokejeeper on 06/08/2023I had been searching for a new to me truck for a couple month and had several bad experiences with other dealerships prior to finding this truck. This truck was several hours from my house however Crossroads went the extra mile to get me… any and all pictures and video I requested, They made the buying process very easy for me and shipped the truck to my local crossroads location. When I actually seen the truck there were no surprises. The only complaint I have is that it only came with one key. The salesman said he was attempting to get the spare key from the previous owner and would ship it to me if he could get it. It’s a small thing but I feel a dealer should replace it prior to sale if the previous owner can’t produce it. Other than that I have nothing but praise for the sales team I dealt with.
Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Rhett Rogers on 08/20/2025