Mercedes-Benz of Midlothian
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Customer Reviews of Mercedes-Benz of Midlothian
Review type:
GLE Review
by Ed on 11/19/2024
Great experience. Wayne Booth was awesome - made transaction smooth and efficient. Great customer service skills and I would highly recommend him to a friend.
139 reviews
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Great Service!
by Ben on 08/02/2020Excellent service and attention to detail; service advisor was knowledgeable, professional, and friendly; comfortable waiting area with coffee, juice, and water.Good Service
by Shawn on 06/06/2020I took my Mercedes to MB of Midlothian, I was immediately served. Great service as usual, thank you.1985 SL380
by Digby49 on 06/04/2020Although they were not able to completely fix the running rich problem the car is better than when I bought it in and the cost was very reasonable.Exceptional Sales Experience
by JaneF on 04/14/2020After communicating with several salesmen across multiple dealerships and brands, my opinion of MB of Midlothian is 'AMAZING'. Every member of their team was instantly responsive answering my questions courteously and with knowledge. Each… team member in turn never let the ball drop and from start to finish, I couldn't be more pleased with the value for money I received and how valued they made me feel as a client. This dealership went above and beyond to make me feel like they deserved my business.Dealer Tire
by dealertire on 03/20/2020Great service, thank you for making the service a joy.Best Salesperson Tink Doyle
by Valeri on 01/14/2020Tink was just awesome to work with. She quickly greeted me upon arrival in the parking lot, introduced herself and listened to what I was searching for. Being a female she was relateable and made the purchase process easy. Not like most… make salesmen she talked to me not my husband as I was the buyer. Tink sat with me in the car and went over all the options. She even called the next day to see if I was still happy with my purchase or if I had any questions. All of this made the purchase of my new car more exciting. Can't day enough about how great her. Tink should be salesperson of the year.Superior Service
by Leigh on 01/10/2020I could not imagine a better service experience. It was the easiest process possible, everyone was helpful and pleasant, and it was fast and efficient.A service
by Rohrscheidt on 01/07/2020very good service, all squaks were dealt with effectivelyFirst Time Visit
by Kyle on 11/06/2019This was my first time visiting MB service. It was good. I did expect more since this is a luxury dealership but it was decent.Primo service
by JTT on 10/01/2019The dealership provides great service. The service agent is helpful and attentive. My car always comes back shiny and clean.Exceptional Service
by Randal on 09/12/2019Brian Parker, my service associate, always takes care of my automobile needs. I never feel like I am just another customer but instead he treats me like a valued individual listening to my concerns working with me on my timelines and… always making sure I am satisfied. Afterwards, I get a free car wash making my time getting my car serviced as painless as possible. I never got this kind of attention, after the sale, at my Ford dealer nor any other American dealership. Mercedes costs more but it is well worth it.Chris Moss is the best!
by AntoinetteBrown on 07/30/2019updated 08/06/2019I went in to purchase 2019 GLC. Chris was patient, answered all my questions and responds to emails literally in minutes. I have not had any issues and I LOVE MY NEW CAR but any questions, he answered for me in a timely matter. He is the… best!!!Quick
by eparker on 04/20/2019Had a warranty claim on a tire, fixed it right away and was on my way!great service
by service on 03/24/2019updated 04/01/2019I'm completely satisfied with the excellent serviceExcellent!
by B.Brown on 03/21/2019I don't bring my car in very often for services. This was by far the best service experience at the dealership. Travis is always professional and provided exceptional customer service.Service Department
by Melanie on 03/13/2019Brian Parker is the BEST I have found to work with. Listens, and is very professional!Mercedes Benz of Midlothian is the Best
by Gl450 on 01/31/2019I have been going to Mercedes Benz of Midlothian for years and they are the best...Brian Parker is always great to work with and he goes out of his way to get it rightOutstanding Dealership Service
by Sprinter on 01/21/2019I have purchased a used sprinter van from the dealer , Wayne was extraordinary helping me complete my purchase , the dealer was straight forward with all the pricing, no gimmicks no games , very pleasant surprise. I live in Georgia , i flew… in to Richmond to get the vehicle and it could not have been a better experience . I will fly in again to buy my next car from Midlothian .air bag replacement
by Dave on 01/10/2019excellent service from BrianMy svc advisor is fantastic, but others not so much
by liveisgood on 12/24/2018My routine svc advisor is fantastic. But recently I went in when my traction control system malfunctioned, leaving my car down. I took it to the dealership under warranty and the person I talked to (not my svc. advisor) said, "make an… appointment"! Appointments were running 3 weeks out! M-B has an emergency service and towing number. If had called them, would it sit on the back lot for three weeks? It shouldn't be my problem they are short staffed, overbooked, or that warranty service is not COD. They owe it to their customers to get them back on the road in a timely manor; after all, it is M-B.SERVICE For E350
by 295 on 11/11/2018updated 11/16/2018Everything was great especially Brian Parker!!!!!!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz CLA-Class
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