Mercedes-Benz of Midlothian
Today 9:00 AM - 6:00 PM
Customer Reviews of Mercedes-Benz of Midlothian
Review type:
GLE Review
by Ed on 11/19/2024
Great experience. Wayne Booth was awesome - made transaction smooth and efficient. Great customer service skills and I would highly recommend him to a friend.
139 reviews
Sort by:
Great Service
by Greg on 05/26/2022They performed a 20,000 miles service, and did it quickly and efficiently. My only complaint was the loaner was having issues I could not resolve, but it was just for a couple of miles to my work and return, so not a big problem . This… car is fantastic and the service team is on the ball. 2020 S 560VCould been better
by Gary on 03/23/2022Did not get my car wash at the service could’ve been a fiveFabulous service
by Dean on 09/30/2021Always receive excellent service. JD was great!President
by Ed on 04/29/2021Chris Moss is professional and patient. I purchased a car for my mom who is 78 and he was the epitome of professionalism working with her through the challenges of understanding how to use the electronics devices on the car.Phenomenal!
by Rick and Christine on 04/03/2021Phenomenal! Chris Moss greeted us as we walked in the door: consummate professional from beginning to end: Thank you Chris and Mercedes-Benz of Midlothian for a memorable experience. Highly recommend Rick & ChristineService
by Mr Mansfield on 02/28/2021updated 03/05/2021Mr Mansfield was very helpful got me in without an appointment and took care of my issue even though I was last minute. I was very very pleased with his patience and care for my concern. Great experience overall, all 10s not just fivesSpeed sensor/check engine light
by Chris on 03/02/2021Symptoms: not wanting to shift from 2nd gear. Had to cut off the car and wait a minute, restart and go. Speed sensor replaced, transmission service completed. Check engine light reset. Drives perfectIt does not get any better than this place!
by Philip M on 02/20/2021How many good things can I say about this group.....here I go! I am not only a HUGE car-guy, but I have been in the automotive business for over 20 years. Unfortunately, to love cars so much but HATE the process of buying one is normally… part of the deal. NOT THIS TIME! I can honestly say my first time buying a vehicle from Mercedes Benz of Midlothian will not be my last....even with the 2+ hour drive each way. I found the car online on a snowy Saturday. So snowy that everything was shut down. I tried calling but nobody answered...no surprise, the weather was terrible! I emailed the company and was super surprised that I got a reply within minutes. Long story short, within an hour of that email, the General Sales Manager, Ryan Pulley, called me. On his DAY OFF....home with his kids. If you know anything about car sales, a Saturday off is VERY rare. The fact that Ryan took the time to personally call me was astounding. He was polite, concise and understood my needs. To say he was accommodating would be a gross understatement. He actually went to the dealership that next day, Sunday, when they are closed, through the snow to go look at the car to answer some of my very specific questions. Who does that?!?!?!? Ryan did. Took the two hour trip the very next day. Told Ryan that we would have our five year old with us and that we needed to make the transaction go as quickly and smoothly as possible. Mind you, the last car purchase we made we told another dealer the same thing....took 4 hours! Total time from greeting to driving away was a tick UNDER ONE HOUR!!!! Ryan teamed me up with Chris Moss....an exceptional Sales Rep who is also clearly a car guy. Knows his stuff, doesn't push and was a great guy to talk to. Finance Manager Will Turner was also great. No pressure, answered questions and made the back end go smooth as glass. Even got to meet the General Manager, Ron West, who clearly knows the value of a great team. If I haven't made it clear, this was THE BEST car buying experience I've had in 20+ car purchases in almost 30 years of buying cars(Told you I was a car guy!). I can not recommend this group enough. If they treat you half as good as they treated me, you'll feel like a king or queen! I know I did. Thank you so very much to the entire MB of Midlothian team....I LOVE the car!Fantastic experience
by Bob A on 02/18/2021Brought in R350 with multiple issues. Received great advice on what was worth fixing and what could be postponed. Clear communication on pricing and time to complete repairs. All repairs done perfectly and quickly!State Inspection and Oil Change
by Dan on 01/28/2021My service tech, Alan, communicated well and kept me apprised of the entire process.Schedule A
by Antoine Lynch on 01/21/2021updated 01/28/2021My service experience was excellent. Travis kept me informed on everything going on and there were no surprises when I received my bill.Quick and Thorough
by Randy Greene on 12/17/2020Painless process, professional interaction, thorough service and communication.Third time and still awesome!
by MT on 12/14/2020This is my third car from MB of Midlothian. Bill Cochrane always goes out of his way to make it a clear and stress-free process. I am a forever customer. Why would I go anywhere else?Superior, honest service!
by Indrani Agarwal on 12/02/2020Great all around service! Each time I visit the staff is well prepared and organized for my arrival leaving me with a loaner car while my car is being serviced. They send me text messages with updates on my car with quick responses if I… have any questions. I was able to make payments easily through a link that was texted to me to make pick-up fast and easy. Each time I go I am impressed with their quality of service and can't see myself going anywhere else in the future. Brian is easy to work with and makes each experience a smooth transaction. I would highly recommend this dealership!Inspection
by Ed S on 11/21/2020Quick process in and out. Car delivered when promised. No issues. Great service.Outstanding Customer Service
by Shante Myers on 10/13/2020I purchased my 1st Mercedes from the Midlothian VA McGeorge in 2000 and have purchased several vehicles from them throughout the years. Last week and 20 years later got my new 2020 Mercedes GLB. Why do I always return to them? Well they… offer impeccable service.. I'm definitely a client for life!On time delivery
by Ann Deaton on 08/29/2020Appreciated the loaner car that made my life easyService on my sprinter motor home
by Dan Murray on 08/20/2020Was there for my 1st service on my sprinter motor home. They had it done just a little over an hour. Nice people nice place.Mr. Chris Moss, a true Mercedes Benz salesman!!
by Alvin on 08/14/2020Chris, You are a rockstar!!! Thank you very much for your outstanding customer service. Nothing but the BEST!!!! Muchas gracias!!great job and mitigating pandemic impact!
by RoyJ on 08/07/2020Great job and mitigating pandemic impact!Awesome
by Sam on 08/04/2020Sam was and awesome sells person and Will was very helpful In finance. Very knowledgeable in the cars they selling.
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz CLA-Class
About our dealership