Customer Reviews of Mechanicsville Toyota
Review type:
Whit& Long
My purchase of 2020 Highlander
by James on 02/06/2020All members of the staff that I dealt with were very friendly, helpful and seemed genuinely interested in my business. I am a loyal customer of Tony Jones who always serves me well whenever I come to buy a new car or just a visit for… service.None
by Rosalie on 02/06/2020Very helpful staff no pressure very good experience overallWe appreciate the kind words, Rosalie. We look forward to seeing you again in the future! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
2019 Prius
by Augustine on 02/05/2020Joe Davis, the salesman, was very helpful and spent a lot of time going over the features of the Prius. I felt that the experience that my family has had with this dealership has been really good and will have us coming back in the future.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Great experience
by Tony on 02/03/2020Straight forward sale, no pressure, fast transaction. Definitely come back for my next vehicle.Tony, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Routine maintenance quick and efficient
by Nator9883 on 02/02/2020For a routine maintenance they make it convenient and fast. Very quick to get you checked in and always leave an easily understood voicemail when ready.Nator, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Great mechanical service!!!
by Theresa on 02/01/2020When I first called to have my car serviced, I was told by Ruth ( I believe that was her name) that there were no available slots and I could not be seen. I called back 2 hours later and a friendly voice was more happy to help and set my… appointment for 2pm. The mechanics are always friendly and helpful and always willing to assist but the people who answers the phone not so much. Over all I got my car fixed and I’m very happy.Theresa, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Amazing car buying experience!
by William on 01/30/2020Our salesman Steven Helms was awesome! No pressuring, gave honest advice, had the car waiting for us when we arrived, and went above and beyond to help us with financing. Will definitely return for future purchases!recall review
by Tom on 01/30/2020Came in for recall work and it was done promptly, in less time than estimated. Lounge was comfortable while I waited. No attempt was made to sell me additional services.Tom, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Service appointment
by Cynthia on 01/30/2020Courtesy, politeness, promptness and ability to have my vehicle handling was very professional.Cynthia, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
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by Stephanie on 01/30/2020Fast service and friendly peopleStephanie, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Service
by Richard on 01/14/2020updated 01/29/2020Sarah is very friendly I know service will be done right. Like the new txt message that car is ready and the appointment remindersOutstanding service
by Shawn on 01/28/2020Zak Lewis and Justin went above and beyond with the purchase of my truckShawn, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Zak and Justin went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Good Experience
by Cynthia on 01/28/2020Not much of a wait. Fixed everything they needed to in sufficient time. Happy with customer service.Cynthia, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
mech toyota
by Carson on 01/28/2020salesperson was well informed had plenty of inventoryThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Oil change
by Martha on 01/27/2020The people I worked with knew my car's history and what was needed at this time.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! John Nickens, General Manager | jnickens@pageauto.com
Integrity
by KKR on 01/27/2020I worked with Mr. Nick Valentine and his honest, straight shooter approach to selling a vehicle was exactly what I needed. He listened to what I had to say and only looked for vehicles that I specifically told him I was interested in. He… didn't fluff or throw any "Used Car Salesman" tactics at me though out the entire transaction. It's good to see a bright young man with integrity in this world.Thank you for your great review! We're glad to have Nick on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! John Nickens, General Manager | jnickens@pageauto.com
Pleasant experience.
by Manley on 01/26/2020My husband brought our car in for service. We left to run some errands and you were kind enough to call on our cell when our car was ready. We are always satisfied with your work and the cleanliness of your shop.Manley, we strive to provide the best service possible and are glad we were able to ensure you and your husband were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Mechanicsville Toyota's Service Department. John Nickens, General Manager | jnickens@pageauto.com
Tundra
by Glenwood on 01/26/2020On time and attentiveness to the customer once I arrived.Glenwood, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. John Nickens, General Manager | jnickens@pageauto.com
Jay
by Wister on 01/25/2020Friendly and smooth transaction with salesman Steven HelmsWe're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. John Nickens, General Manager | jnickens@pageauto.com
Very satisfied first time buyer with a mint 2014 4Runner!
by Christopher on 01/23/2020The salesman wasn't the typical "gotta get this sale" kinda guy. He understood my needs and wants therefore helped me, especially being a first time buyer, make the decision on a pre owned 2014 4Runner. Plus afterwards another gentleman… helped me understand extended warranties to inform me on my decision on what package to go with. Overall very satisfied so far on how I was treated and how helpful they were to me since they knew I was a first time buyer!Thank you for taking the time to share your feedback regarding your experience at Mechanicsville and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Great Experience
by Shawn on 01/22/2020Friendly and respectable people that work thereWe appreciate the kind words, Shawn. We look forward to seeing you again in the future! John Nickens, General Manager | jnickens@pageauto.com
Toyota RAV4 Hybrid
Toyota 4Runner
Toyota Highlander
Toyota RAV4
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
by John Nickens on 02/11/2020