Customer Reviews of Mechanicsville Toyota
Review type:
Whit& Long
Great service!
by Bryce on 02/19/2020updated 02/26/2020The whole service process was really smooth!Excellent 5 star service
by Harry on 02/25/2020Easiest cary buying experience ever. Everything was clearly explained in detail. The staff-Steve Helms and Christina accommodated me in every way.Harry, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Best Dealership/Service In Town
by Lynne on 02/23/2020Fast service. My advisor, Todd was very helpful in terms of helping me understand recommended service.Lynne, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. John Nickens, General Manager | jnickens@pageauto.com
4.8
by John on 02/19/2020Zac did an outstanding job. He wasn’t pushy, seemed to care and took time with us.Thank you for your great review, John! We're glad to have Zac on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Great Experience!
by Cynthia on 02/18/2020Superior customer service, willingness to help you get the vehicle you want. Salesperson was/is exceptionalIt is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Great Service
by Bruce on 02/17/2020Service Manager made what could have been a bad experience an excellent customer service experience. Thanks for all the extra work done on my car. It looks and runs great.Bruce, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Good experience
by Gary on 02/17/2020Very friendly and went above and beyond to try to make it work to drive away with a new car.At Mechanicsville Toyota, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Satisfied Customer
by Irene on 02/16/2020Sarah is always magnificent and has very great customer service .She is always happy to see you. Sara kept me informed on how long it would be. She stays engadged with you during the entire visit.. She is the reason I return to Toyota.Thank you for your great review, Irene! We're glad to have Sarah on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Great Experience
by Thomas on 02/15/2020The Service Tech knew what I needed for a 100,000 service, and got me processed quickly. Major Service was completed in under 2 hours, and I was on my way. Very professional. Well worth the extra 15 minute drive instead of McGeorge.Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. John Nickens, General Manager | jnickens@pageauto.com
Great experience
by Clay on 02/15/2020They not only did their jobs. They genuinely looked out for meAt Mechanicsville Toyota, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! John Nickens, General Manager | jnickens@pageauto.com
What is review title? This was my first service.
by Mary on 02/14/2020All of your employees were very kind to me. There was no waiting to get service which was completed in a timely manner.We appreciate the kind words, Mary. We look forward to seeing you again in the future! John Nickens, General Manager | jnickens@pageauto.com
My experience
by Shelby on 02/13/2020It was fast. Not a lot of waiting around.Shelby, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
service visit
by Brenda on 02/13/2020The friendly staff.We appreciate the kind words, Brenda. We look forward to seeing you again in the future! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
state inspection
by Herbert on 02/13/2020it was easy setting up the appointment ,they sent email to verify the appointment and even sent to my phone. the wait was not long,and best of all there was no charge for state inspection.Herbert, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Toyota in Mechanicsville Service
by Dianne on 02/11/2020All were very courteous and professional. Service was performed in a very timely manner. Explain what services were performed.We appreciate the kind words, Dianne. We look forward to seeing you again in the future! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Quick Service
by Laurie on 02/11/2020Easy to get an appointment and service was done quicker than originally stated. It helped since I live 1-1/2 hours away.Laurie, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
my 90k oil change
by william on 02/10/2020the convenience of getting a phone call to tell me my car was readyWilliam, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Good service
by YB on 02/10/2020Customer Service Representatives appear to be genuine in all facets of jobIt is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
12 months service
by Carolyn on 02/09/2020Friendly and fast service.oCarolyn, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. John Nickens, General Manager | jnickens@pageauto.com
30k service and annual inspection - great job
by Raj on 02/07/2020Quick check-in, aware of required services.Raj, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Scheduled truck inspection and tire rotation!
by William on 02/06/2020Welcoming reception,friendly and knowledgeable intake, thorough explanation of services and future scheduling.William, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. John Nickens, General Manager | jnickens@pageauto.com
Toyota Tacoma
Toyota RAV4 Hybrid
Toyota 4Runner
Toyota RAV4
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
by John Nickens on 02/26/2020