Customer Reviews of Mechanicsville Toyota
Review type:
Service Leadership and Complete Customer Satisfaction
by Tripp D on 03/04/2025Service Manager Travis went well above-and-beyond to take care of a service problem that originated out-of-state by another dealer. A generic windshield replacement by the selling dealer created problems with the pre-collision system.… Travis demonstrated a level of care and commitment that led to getting an original Toyota windshield from a premier windshield service and coordinated payment with the out-of-state selling dealership. This was complete 5-star service when I had not spent a cent in his shop. We will surely have our routine service performed there and will be sure to tell our friends about the extraordinary customer care.In and out!
by DEE on 02/02/2021I really like how efficient the service wasGreat Service & After Service Support!
by LCarter on 09/05/2020When I arrived, the Service Rep. Sarah greeted me to obtain all of my information, observing all social distancing protocols. After having my fuel pump replaced due to a recall. I detected a faint fuel smell in my vehicle. The next day I… called the Service Dept. and explained that I had detected the smell and saw a "possible" fuel spot under the car. I was told that I would have to wait until the next Tuesday, approx. five (5) days for an appointment. Shortly thereafter, the Service Rep. Travis called me back and told me that they would address my safety concerns and see me that morning. Travis was courteous and customer focused. And he also followed all social distancing protocols. I have been a customer for over fifteen (15) years. And, I have always been pleased with their service.Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, John Nickens, General Manager | jnickens@pageauto.com
25k carelabor
by Brenda on 08/28/2020It is a pleasure to take my vehicle for service here, I loved the social distance they have here, no contact , the service was done in less than 45 min. I have never had a bad experience when I take my vehicle for service. This is my 2nd… Toyota & I will get a 3rd when it is time for another one.Thank you for the positive review, Brenda and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, John Nickens, General Manager | jnickens@pageauto.com
Janet Watkins
by Janet on 03/28/2020I have a very good experience with everything that going on they were professionalThank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. John Nickens, General Manager | jnickens@pageauto.com
Great service since 2012
by Jesselle on 03/26/2020Antiviral procedures were thoroughly implemented, efficient, yet friendly. 35K service was done in a timely fashion. I have received great service at Mechanicsville Toyota since the purchase of a 2012 Prius (which I still own) and the 2016… Prius that I currently drive.We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. John Nickens, General Manager | jnickens@pageauto.com
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by Peggy on 03/26/2020I always trust Mechanicsville Toyato for my service. Professional, competent and caring. Been taking my '11 Toyota Camry there ever since purchase. Was extremely impressed with their measures concerning covid-19 virus.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. John Nickens, General Manager | jnickens@pageauto.com
inspection
by Joann on 03/26/2020quick service - love the free inspectionWe're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. John Nickens, General Manager | jnickens@pageauto.com
All in Service Department were very helpful..
by Brenda on 03/20/2020Vehicle was brought in for 15000 mile check and it was done in a very timely matter.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call or stop by Mechanicsville Toyota. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Great Service
by Sierra on 03/18/2020They were very nice and friendly and fast working. Even with a drop off my vehicle was ready for pick up on under two hours.Thanks for the kudos, Sierra. Here at Mechanicsville Toyota, we do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Great Service
by Barbara on 03/18/2020Cleanliness, kindness, efficiencyIt is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call or stop by Mechanicsville Toyota. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Regular maintenance
by Pamela on 03/18/2020Everyone was helpful and polite.Thank you so much for taking the time to share your feedback with us! Mechanicsville Toyota works hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, John Nickens, General Manager | jnickens@pageauto.com
Good Experience
by Alice on 03/18/2020The work I had done was taken care of in a timely manner. I also got to use a coupon and it helped a lot with the costThanks for the wonderful review of your recent visit to our dealership. Mechanicsville Toyota strives for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, John Nickens, General Manager | jnickens@pageauto.com
Solid service
by Rick on 03/17/2020Fast and efficient.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, John Nickens, General Manager | jnickens@pageauto.com
toyota mechanicsville
by Ronald on 03/15/2020scheduling appt. never seams to be a problem. staff friendly and very prompt. 45 min. waiting for scheduled maint. more than reasonableThank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, John Nickens, General Manager | jnickens@pageauto.com
owner
by William on 03/14/2020Personal serviceThank you for the great review, William. Please come visit Mechanicsville Toyota if you need anything else, be it service or sales. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Service
by William on 03/13/2020Great service team Efficient Easy to schedule appointmentThanks for the kudos. Here at Mechanicsville Toyota, we do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Mechanicsville Toyota Service
by Nate on 03/12/2020Service is always excellent and the waiting area is pleasant.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. John Nickens, General Manager | jnickens@pageauto.com
Good Dealership
by David on 03/12/2020Quick turn around, courteous service repWe can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. John Nickens, General Manager | jnickens@pageauto.com
Great service.
by James on 03/12/2020Since I did not have an appointment I only had a short wait for the mechanic to install a wiper blade on the rear window of my RAV4.Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. John Nickens, General Manager | jnickens@pageauto.com
Love my Tundra
by Jacqueline on 03/10/2020Customer service is great. Very nice folks helping at service deskThanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. John Nickens, General Manager | jnickens@pageauto.com
Toyota RAV4 Hybrid
Toyota Tacoma
Toyota 4Runner
Toyota RAV4
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Dee, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, John Nickens, General Manager | jnickens@pageauto.com
by Mechanicsville Toyota on 02/04/2021