Mechanicsville Toyota
Dealership Service Review
When I arrived, the Service Rep. Sarah greeted me to obtain all of my information, observing all social distancing protocols. After having my fuel pump replaced due to a recall. I detected a faint fuel smell in my vehicle. The next day I called the Service Dept. and explained that I had detected the smell and saw a "possible" fuel spot under the car. I was told that I would have to wait until the next Tuesday, approx. five (5) days for an appointment. Shortly thereafter, the Service Rep. Travis called me back and told me that they would address my safety concerns and see me that morning. Travis was courteous and customer focused. And he also followed all social distancing protocols. I have been a customer for over fifteen (15) years. And, I have always been pleased with their service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes