Customer Reviews of Madison Ford
Owner
byon 12/14/2023
Everyone at the dealership was professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 12/14/2023
Everyone at the dealership was professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Madison Ford VA - Amazing Buying Experience
byon 11/09/2023
I recently was in the market for a new Ford Edge. I came across a listing on Cars.com for the model I wanted at Madison Ford, but they were 85 miles from my house. I expressed my interest online about the car and was immediately sent an email from the General Manager. Later that day, a salesman, Billy, contacted me to see how he could help. My wife and I are both service members and loathe the car buying experience. I did not want to spend another entire Sunday in a dealership waiting to pay money for my car. I asked Billy if we could do this all over the phone and if the car could be delivered to me - I readily agreed to both! We agreed to a fair price (the car was already heavily discounted by Ford) and we pressed ahead with the purchase. We did it together...Billy never pressured, told half-truths, or tried to entice for more than I was asking for. He was also very appreciative of both me and my wife's service. The car was delivered to our home a few days later by Madison...by the parents of one of the owners!!!! We walked through the paperwork via FaceTime with the finance office and bam - I had a new car! They even worked to get my car tagged and titled in my home state!!! If you need a Ford in Northern Va, I 100% recommend Madison Ford. Ask for Billy!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Madison Ford a Fantastic place to purchase from
byon 11/07/2023
If you are looking for a new or used car and are tired of the runaround from all of Central Virginia's dealerships that add in unwanted costs and are full of dishonesty? If so, This is the place to go, Billy and Madison Ford are one of the absolute best dealers in the region and will go the extra mile to ensure you are taken care of. You will not be disappointed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Madison Ford does it again
byon 09/07/2023
I had my daughters Ford Focus in for VA inspection, the "Works" and a couple of other smaller things. As they have in the past, they did a good job and checked to see if I had any other questions they could address. They are always very polite and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The staff at Madison Ford were courteous and professional
byon 06/25/2023
I bought a 2020 Ford Edge at Madison Ford. The staff were professional and courteous. The buying experience was very good. I dealt with Bill and he was helpful and courteous in everyway.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Judy
byon 03/31/2023
We would highly recommend. Communication is outstanding and service is great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Edge
byon 01/22/2023
came in to test drive Bronco, which I did not like, so ended up test driving Ford Edge. Came back and drive it again, liked all the features, little mileage, and purchased the Edge. Salesman very helpful, not pushy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 12/29/2022
Service department was absolutely great. Thank you for taking me in earlier than my appointment and the service was great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2nd truck in two years
byon 02/11/2022
Working with Johnny in 2020 was a great experience. When my brother-in-law wanted to buy my 2020 F-150 I decided to sell it to him and get a new F-150 hybrid. So I called Johnny and ordered one. It is a 84 mile drive for me, but I will never buy another Ford from my local dealer when I have such a great experience with Madison. While every dealer up here is adding $2000 to $3000 to MSRP, Johnny sold me my 2022 at MSRP and found $2000 in rebates I did not expect to get.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change and inspection
byon 09/29/2021
I continue to find Madison Ford a friendly and reliable place to take my car for servicing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Periodic Maintenance at Madison Ford
byon 07/05/2021
I continue to be completely satisfied with every aspect of the Madison Ford experience. Great folks delivering top quality maintenance service. So happy I turned away from the high volume operations here in Northern VA to give my purchase and servicing business to new friends in Madison.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My 2018 Edge Titanium
byon 07/02/2019
With Johnny Tyler's help I traded both my 2011 Explorer Limited and 2016 C-Max on a new used Edge Titanium. The Explorers AC quit working two weeks prior but was fixed under the extended warrentee and Madison ford paid the deductible for me, a second key fob was provided me and the Service Dept resurfaced the rotors at no cost to me a day after I had accepted the Edge. My thanks to both Johnny T. and to Jonathan Bradley the Sales Manager. Madison Ford takes the extra steps to make every visit the best. I'll only go to Madison Ford for every other new or used car I buy. Gary Duden
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thanks, Johnny
byon 06/22/2019
Just bought an Explorer with Johnny Tyler's help... great guy, great experience, great deal! It was well worth the trip from Richmond to deal with him, Melissa, and Madison Ford. We'll look here first the next time we need a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Experience at Madison Ford was fantastic!
byon 05/15/2019
I'm sure there are many good sales people at Madison Ford, but Johnny T was the best. Thanks for the customer service!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Reese is great
byon 03/31/2019
I don’t like shopping for cars. Reese made my buying experience as painless as possible. I’m love the truck and would definitely do business with her again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
