Customer Reviews of Madison Ford
Review type:
Great Buying Experience!
by John Fulton on 04/02/2025
updated 04/09/2025
The whole process was smooth from start to finish. Jim was fantastic to deal with. He was very patient, answered all our questions and made my first Ford purchase a breeze. I highly recommend the people at Madison Ford. We got a great deal… and they honor their word. Something not every dealer was doing while we shopped.
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Great Buying Experience!
by John Fulton on 04/02/2025updated 04/09/2025The whole process was smooth from start to finish. Jim was fantastic to deal with. He was very patient, answered all our questions and made my first Ford purchase a breeze. I highly recommend the people at Madison Ford. We got a great deal… and they honor their word. Something not every dealer was doing while we shopped.Great Buying Experience!
by John Fulton on 04/02/2025The whole process was smooth from start to finish. Jim was fantastic to deal with. He was very patient, answered all our questions and made my first Ford purchase a breeze. I highly recommend the people at Madison Ford. We got a great deal… and they honor their word. Something not every dealer was doing while we shopped.New Vehicle Purchase
by D. Noakes on 07/22/2024One of the BEST Auto buying experiences ever! Front the Sales Team, Billy Jones to Maggie the Sales Manager! Professional and FAST! Also the ONLY dealership who advised us we had a $2500 credit from Ford that expired the day we came into… the store!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Purchase Experience
by sthowie on 07/01/2024We had a great experience purchasing from Madison Ford. Worked with Johnny for a fair value on my trade in and purchase of a new truck. The biggest stand out from my experience is this is a "no pressure" dealership, from the trade-in all… the way to finance office.Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Johnny was great! Love my Escape!
by Britt Ryder on 05/30/2024I came in with my husband and parents looking for an Escape that we saw online. Johnny Tyler was quick to greet us and help us locate the vehicle on the lot. He was knowledgeable and very friendly. He was a pleasure to work with during the… purchasing process. I would work with Johnny again!Owner
by rockpile on 12/14/2023Everyone at the dealership was professional.Madison Ford VA - Amazing Buying Experience
by Douglas on 11/09/2023I recently was in the market for a new Ford Edge. I came across a listing on Cars.com for the model I wanted at Madison Ford, but they were 85 miles from my house. I expressed my interest online about the car and was immediately sent an… email from the General Manager. Later that day, a salesman, Billy, contacted me to see how he could help. My wife and I are both service members and loathe the car buying experience. I did not want to spend another entire Sunday in a dealership waiting to pay money for my car. I asked Billy if we could do this all over the phone and if the car could be delivered to me - I readily agreed to both! We agreed to a fair price (the car was already heavily discounted by Ford) and we pressed ahead with the purchase. We did it together...Billy never pressured, told half-truths, or tried to entice for more than I was asking for. He was also very appreciative of both me and my wife's service. The car was delivered to our home a few days later by Madison...by the parents of one of the owners!!!! We walked through the paperwork via FaceTime with the finance office and bam - I had a new car! They even worked to get my car tagged and titled in my home state!!! If you need a Ford in Northern Va, I 100% recommend Madison Ford. Ask for Billy!!!!Madison Ford a Fantastic place to purchase from
by DavidSh on 11/07/2023If you are looking for a new or used car and are tired of the runaround from all of Central Virginia's dealerships that add in unwanted costs and are full of dishonesty? If so, This is the place to go, Billy and Madison Ford are one of the… absolute best dealers in the region and will go the extra mile to ensure you are taken care of. You will not be disappointed.Madison Ford does it again
by Daniel E on 09/07/2023I had my daughters Ford Focus in for VA inspection, the "Works" and a couple of other smaller things. As they have in the past, they did a good job and checked to see if I had any other questions they could address. They are always very… polite and professional.The staff at Madison Ford were courteous and professional
by Solomon on 06/25/2023I bought a 2020 Ford Edge at Madison Ford. The staff were professional and courteous. The buying experience was very good. I dealt with Bill and he was helpful and courteous in everyway.Judy
by JudyM1989 on 03/31/2023We would highly recommend. Communication is outstanding and service is great.Ford Edge
by jwirthedge on 01/22/2023came in to test drive Bronco, which I did not like, so ended up test driving Ford Edge. Came back and drive it again, liked all the features, little mileage, and purchased the Edge. Salesman very helpful, not pushy.Service
by cmoore215 on 12/29/2022Service department was absolutely great. Thank you for taking me in earlier than my appointment and the service was great.2nd truck in two years
by HappyBob on 02/11/2022Working with Johnny in 2020 was a great experience. When my brother-in-law wanted to buy my 2020 F-150 I decided to sell it to him and get a new F-150 hybrid. So I called Johnny and ordered one. It is a 84 mile drive for me, but I will… never buy another Ford from my local dealer when I have such a great experience with Madison. While every dealer up here is adding $2000 to $3000 to MSRP, Johnny sold me my 2022 at MSRP and found $2000 in rebates I did not expect to get.Oil change and inspection
by Dan/Greene on 09/29/2021I continue to find Madison Ford a friendly and reliable place to take my car for servicing.Periodic Maintenance at Madison Ford
by Tom in NoVA on 07/05/2021I continue to be completely satisfied with every aspect of the Madison Ford experience. Great folks delivering top quality maintenance service. So happy I turned away from the high volume operations here in Northern VA to give my purchase… and servicing business to new friends in Madison.My 2018 Edge Titanium
by GaryD on 07/02/2019With Johnny Tyler's help I traded both my 2011 Explorer Limited and 2016 C-Max on a new used Edge Titanium. The Explorers AC quit working two weeks prior but was fixed under the extended warrentee and Madison ford paid the deductible for… me, a second key fob was provided me and the Service Dept resurfaced the rotors at no cost to me a day after I had accepted the Edge. My thanks to both Johnny T. and to Jonathan Bradley the Sales Manager. Madison Ford takes the extra steps to make every visit the best. I'll only go to Madison Ford for every other new or used car I buy. Gary DudenThanks, Johnny
by BrianB on 06/22/2019Just bought an Explorer with Johnny Tyler's help... great guy, great experience, great deal! It was well worth the trip from Richmond to deal with him, Melissa, and Madison Ford. We'll look here first the next time we need a car.Experience at Madison Ford was fantastic!
by Walt on 05/15/2019I'm sure there are many good sales people at Madison Ford, but Johnny T was the best. Thanks for the customer service!!Reese is great
by Sdfrompa2va on 03/31/2019I don’t like shopping for cars. Reese made my buying experience as painless as possible. I’m love the truck and would definitely do business with her again!
About our dealership
Amenities
- Complimentary Loaner Cars
- Complimentary Drinks
- Complimentary Coffee
- Television
- Vending Machines
Languages Spoken (1)
- Spanish
Hello John, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Madison Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
by Andy James on 04/03/2025