Farrish Subaru
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Customer Reviews of Farrish Subaru
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9 service reviews
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36k service
by ET on 08/18/2024updated 08/26/2024Same day appointment and job completed in a couple of hours. Comfortable service waiting area, courteous service rep gave us discounts and applied coupons. Service job done well with car wash. We even used the waiting time test drove 2025… new car. Excellent sales rep Sara? too with no pressure.If you enjoy being disrespected and yelled at, go here!
by AWA on 12/26/2023I have never been to a dealership that is so rude and unprofessional. Staff is disorganized and does not communicate with one another. Many times now I have gone for a service and been treated like an idiot. Once when I had a rock stuck in… a rear tire, they claimed nothing was wrong. Clearly, they did not take the car for a drive at all to not hear the blood curdling whine of rock on metal … Then, I go in to get an estimate on a wheel repair for a scraped rim after hitting a curb. They recommended a new $450 tire and wheel instead of trying to fix the damage. Not knowing better, I agreed. Turns out the tire is perfectly fine and this is simply a cosmetic detail that could’ve been easily and cheaply fixed. Felt like wool pulled over my eyes since I am a young woman. They also did not check and regularly do not check the maintenance packages on my account and have repeatedly tried to charge me for oil changes, etc until this is pointed out. Most recently I was treated like a fool when bringing my car in for a service appoint they assured me could be done in 45-60minutes. First, I arrive and they have no knowledge of a tire being delivered after being shaved down for me, over two weeks before. They made me run through the explanation of when I came in and what work was to be done at least three times. Why can one service employee not just communicate to another or in the least put this correctly in the ticket? Not to forget the service manager had called my father not two days prior to me coming in to ask what we were doing about putting on the tire. Lack of communication like you have never seen before. They have repeatedly been unaware my car, which we bought from there, comes with a full size spare too. I was spoken to like a dumb blonde "and you're sure you got a phone call that it was ready, why didn't you pre-pay for this?" Again, rude and uninformed that we have a tire maintenance package that covered this work. When it was finally discovered that the tire was infact there, they took the car back (I arrived at 7:48 for a 7:45 appointment and work was not started until close to 8:15) I was told it was impossible to also get the maintenance interval or even just an oil change done in less than an hour and a half despite the service manager saying all work would take 45-60 minutes. When I asked shyly how long just an oil change would take as I now only had a little under an hour before I had to go, I was rudely met with a response of "the same amount of time… do you see how many people are in the waiting room?!" Upon checkout, they tried to charge me full price and only caught their own mistake since my father had called shortly before to complain about the fact the full service wasn't being done despite being told it could be. Another rude comment made by the service employee after this was "see, it's 8:27 and i'm getting you out of here". My car was parked across the parking lot and not driven up for me as per usual, and they left the plastic they put on the seat there instead of throwing it away as they always have. Horrendous and belittling experience. My father brought the car in for the aforementioned maintenance service and was screamed at by the service employee who not only treated him rudely actually SCREAMING and arguing with him about facts told to us by the service manager Kenny but also another service employee Aaron, but said employee - Danny - lied to him and said I didn't arrive until 8:15 for my appointment. I have evidence I arrived at 7:48 as I was stuck at the light and called my father at 7:57 after ten minutes of back and forth with the sales employee about him having no knowledge of a tire for me or promise to get this service done and implying I was never called. He said to my father I didn't arrive until 8:15. Mistreatment of women, no customer service, and no communication among staff. AVOID!! Small detail, but even when I bought my new car, they misspelled my name in the Subaru portal for MySubaru and Starlink despite being correct on paperwork.…. No one will fix it.Tire Pressure Monitoring System
by Robert Petzinger on 12/14/2023The service tech was able to diagnose why my Tire Pressure Warning System alert was constantly on display. All of my efforts to adjust air pressure on about a dozen different days and times failed to turn the alarm signal off. The tech was… able to identify that it was a faulty sensor in the left front tire rim. The new sensor was ordered that same day and awaits installation once it arrives. While the alarm is still on constantly, I know that it is not indicating a tire air pressure problem. My appointment started ahead of the set time and the diagnostics were run promptly. I didn’t expect an exterior car wash, but I got one.Took advantage of their Express Auto Service
by Bob on 10/23/2023Was able to drive in without an appointment to get my oil changed and tire rotation. They had a special price going on for that service too. The total time was about an hour. Very satisfied with the service.Mostly great!
by R on 05/07/2023I bring my Subarus here because I trust the work and I value their clear and honest discussions with customers. Unfortunately, I recently had to make two trips because the first time they focused on an obvious problem (the reason I brought… the car in) while apparently ignoring my description of a different problem. Driving home, I realized the problem was still there, so had to take it back and this time they found a serious brake problem. Mostly still trust the work, but need to remember to insist on being heard if they don’t ask diagnostic questions. Not everything is revealed by the computer error codes.Quick, quality service
by AH on 01/24/2023Wonderful experience, prompt and attentive staff, was in and out of there in no timeGreat Service
by Jerry on 09/20/2022Farrish Subaru Auto Service is great! I have been a repeat customer for over a decade and always found my auto service to be a good value and pleasant experience! Recently, Farrish hired Kenny Derrickson as a service consultant ---a… fantastic hire! I had Kenny as my auto service consultant at another dealership and he was the best--very competent, a real pleasure to deal with and most importantly honest --he will make a very valuable addition and he will certainly make Farrish service center even more credible with all its customers!120,000 miles
by Michael on 04/20/2021Time of service Length of time it took to have service completed Better Covid-19 protocols needed (was not told if a temporary rental I was given has been disinfected. Luckily I had my wipes) Car runs great after a major service.Poor technical and customer service
by ymishin on 08/11/2009The worst technical service I have ever seen. A few months ago during a routine oil change the technician apparently spilt oil on the engine and terrible smoke and smell was coming from under the hood a few days. I was "enjoying" a… horrible burning smell inside the for weeks afterwards. Today I brought my car (Subaru Outback) for a routine oil change and state inspection in the morning. I was told it would take 2-3 hours, so I left. At the end of the day they called me to say the car will not be ready today and will need to stay with them until tomorrow. I had to come and pick it up in the same condition I left it in the morning. The service personnel and their manager did not seem to be very sorry and did not really apologize. I don't think they really care. I have never seen auto-service as poor as this. Will start using another dealership effective tomorrow and will not recommend Farrish of Fairfax to anyone.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Legacy
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Collision Repair/Body Shop
- Express Service
We're delighted to hear about your positive experience with us. At Farrish Subaru, we understand the value of your time, and we're thrilled that you could drive in without an appointment for your oil change and tire rotation. Our commitment to efficiency is complemented by special pricing, ensuring not only quality service but also great value. It's fantastic to know that you were in and out in about an hour, and we're grateful for your satisfaction with our service. If there's anything more we can do to enhance your experience or if you have any specific feedback, please feel free to let us know. Thank you for entrusting us with your vehicle's care. We look forward to serving you again in the future. Drive safely,
by Fawad Osmani on 11/14/2023