Farrish Subaru
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Dealership Service Review
service Rating
Mostly great!
Written by 05/07/2023
onI bring my Subarus here because I trust the work and I value their clear and honest discussions with customers. Unfortunately, I recently had to make two trips because the first time they focused on an obvious problem (the reason I brought the car in) while apparently ignoring my description of a different problem. Driving home, I realized the problem was still there, so had to take it back and this time they found a serious brake problem. Mostly still trust the work, but need to remember to insist on being heard if they don’t ask diagnostic questions. Not everything is revealed by the computer error codes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No