Flow Mazda of Charlottesville
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Customer Reviews of Flow Mazda of Charlottesville
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Capital Experience!
by Chris on 04/21/2025
Ray Jordan was exceptional in his promptness, helpfulness and clarity as he walked us through the ins-and-outs of our buying decision. He made our experience unique and positive. Thanks Ray!
75 reviews
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Excellent sales experience at Flow Mazda
by Bob N on 12/27/2020I've purchased many different new makes and models of cars in many states over many years. Most of my sales experiences have been horrible at worst, tolerable at best and usually painful and drawn out. I recently needed a new vehicle and… zeroed in on a Mazda CX-5 Signature. As I strongly dislike the new-car buying process, I was reluctant, of course. My closest Mazda dealer was 30+ miles from my new home in central Virginia, but one recent Saturday, I buckled down and went for it. When the sales exec walked out I was wary. But thankfully it turned out to one Ray Jordan. He was low-key and kept his distance, helpful when we needed it and far from pushy. Just what we needed. We test-drove the vehicle and knew it was the one we wanted (over a Subaru we were close to purchasing and closer to our home). After some back-and-forth (but NO pushing) with Ray via texting, we agreed to close the deal. There was no pressure. No demand for money up front. No DO IT NOW attitude. He answered our many questions patiently and with grace, and we settled on a day to close the deal. We did not spend many, many hours in the showroom closing the deal, as with past dealerships and purchases. It was smooth and comfortable. The sales manager went through the lengthy process of finishing the purchase, wasn't aggressive about insisting we buy (needless) extra items (gap insurance, after-market maintenance plans, paint protectant, etc.). Ray was patient going over the vehicle's many ins and outs with us and sent us on our way with a promise: He would be there long after the sale to help us. He has been, with some minor issues and how-to's on features It's a complex car with lots of features). In short (and this has been long, sorry), Flow so far has been a joy to deal with, though I have no experience yet with their service department). But if you're considering making a purchase, find Ray. He's the man!Purchase of our 2016 Mazda CR5 Grand Tour
by Purchase of our 2016 Mazda CR5 on 12/23/2020After a month of looking for a car we were referred to Ray @ Flow Mazda. Ray was very helpful and we found a car after just one day. Ray, thank you for your great service and I highly recommend Flow Mazda to everyone!Painless car buying experience
by Judy and Bill on 11/30/2020From our first phone call to the purchase of our new Mazda, everything went smoothly and efficiently with Flow Mazda of Charlottesville. Their Covid safety practices are thorough so we had no worries about car shopping with them. From test… drives to purchase we never felt pressure to buy and the price was right. We worked with Ray Jordan and he was responsive and knowledgeable at all times. I recommend Ray and Flow Mazda without hesitation.Miata purchase
by Tian on 11/30/2020I recently bought a Mazda Miata from flow. Such a lovely car. My sales person is Ray Jordan. He is very patient, helpful, responsive and explained everything in detail to me. This helped me to find the car I want. Purchase process is also… quite smooth.Great Services and Honesty
by HL Chan on 07/31/2020I got a used 2017 Mazda3 earlier this month. Love my car and definitely my visit. My interaction with Ray Jordan (my dealer) is great during my visit. He is very patient, not pushy, and is very upfront with the car history and pricing.… Definitely recommend Flow Mazda of Charlottesville.Go with the Flow
by kmkline22 on 04/06/2020My husband and I were really impressed by Flow Mazda. From our first visit to taking home our own CX5, every interaction was enjoyable. Ray, Todd, and Antonio made the car buying process smooth. We never felt pressured into decisions and… ended up driving away with a car we simply love, at a price we wanted!Ray Jordan knows his cars
by Alan G on 03/11/2020My wife and I recently purchased a CX-5 Signature from Ray Jordan at Flow Mazda in Charlottesville, VA, and the experience was first rate. This was the first time in my 50 years of buying and driving cars that I found a salesman who really… knew his product. I did extensive research on the car and Ray knew that answer to every question I had. He explained all the ins and outs of the car in understandable language and made himself available to answer questions by cell at any time. It was the best car buying experience I can remember. Thanks Ray!Always excellent to work with Flow Mazda
by Ula on 03/07/2020Recently I bought a third vehicle from Flow Mazda and the experience was great as always. The staff is very nice. My sales person was Ray Jordan. Ray is very friendly, knowledgeable and patient.He answered whatever questions I had about… even small nuances. Also, I would mention the General Manager Todd Williams. He is really helpful and gracious. I really appreciate their genuine nature and straightforward approach, and I am really pleased I met them. Thank you so much! I would highly recommend them!Great sales assistance by Ray Jordan at Flow Mazda
by Great Sales Assistance at Flow on 02/02/2020Found a Mazda6 on Flow website. Visited the dealership and had great no pressure assistance from Ray. He was knowledgeable of the vehicle and when we purchased it he provided excellent help in setting up the many personalized features of… the car.Mazda MX-5 RF purchase
by Kathy Dunn on 12/30/2019We bought a new 2019 Mazda MX-5 RF from Ray Jordan. This guy is very nice and has great communication skills. He went the extra mile for me to find my car and was very positive with my every request. Highly recommend Ray.Awesome Experience!
by Awesome Experience on 11/30/2019We bought a new CX-5 from Flow Mazda and are very happy. Ray Jordan is the best sales person! He is very knowledgeable, detailed, thorough and wonderful to work with! This is our second vehicle we purchased from Flow Mazda, and from Ray… Jordan. If you're interested in purchasing a new vehicle, we highly recommend going to see Ray.Worth the drive
by Mike and Peter on 11/25/2019After a not so great experience with a more local franchise resulted in my deal with them falling through, I drove the two and half hours to see a similar car at Flow I'd already been discussing with Ray Jordan. Ray had the car washed and… cleaned and waiting for me outside the front door of the dealership when I pulled in, where he met me to discuss it. It was exactly the car I had spent the past month looking for and we had a deal made within an hour. I made the drive again the next weekend to take delivery after they'd installed the options I wanted and again my car was waiting for me out front, freshly washed. Ray and the rest of the group at Flow were always pleasant and easy to deal with. They made us feel great about buying the vehicle and that our business was appreciated.Purchase
by Willy Bullard on 11/19/2019Ray Jordan is a sincere, helpful, and considerate sales person. He follows up with his customers to be sure they have no questions or concerns. You won't go wrong with him.Great Car Great Dealership
by Chris on 11/11/2019We purchased our car from Ray Jordan at Flow Mazda. He was extremely helpful during the entire purchase. In fact, because of our work schedules, my wife and I could not meet with him together to go over all the details of the car. He met… with each of us separately and took all the time we needed! He wanted us to fully understand and enjoy all the features of our new CX-5.New Mazda
by New Mazda on 10/30/2019updated 11/06/2019Went to Flow Mazda and bought a new car from Ray Jordan. He was extremely helpful and provided us a great buying experience.Great Job Flow!
by David Durovy on 10/23/2019Ray the salesman was a great help. Trying to buy a car for my son was not easy with no credit. Flow was able to give us precisely what we needed at the price we could afford. Great Job Flow!I Really Like this Dealership
by NewMazda3Owner on 08/30/2019updated 09/10/2019I just bought another car from FLOW Mazda. Take a look at my review from my last purchase. .... I had an outstanding experience with this dealer and staff!! Ray Jordan was my rep. He was not only friendly and easy to work with, but… thorough, making sure I understood every step of the process for both the sale and delivery. He went out of his way to make me aware of all my options and their inventory. I can, without hesitation, say that I would go back to this dealer again. Their product is great, but their customer service is even better. I like these guys in case you could not tell ! .... See! I really meant I would go back again.excellent on-line purchase experience
by MICHAELB on 08/01/2019as a resident of western pa i purchased an extremely clean bmw x3 completely on-line. very easy process. flow automotive folks made the whole deal a breeze. i highly recommend them.EXCELLENT experience at Flow Mazda!
by Colin_L on 04/29/2019April 25th, 2019 was something of a milestone for me- I purchased my very first Mazda! After literally months of research, I finally managed to weed out all other contenders. Then came the task of finding the right dealership. After more… research, I decided Flow Mazda in Charlottesville, VA was the right one for me. As it happens, I met with Ray Jordan at Flow Mazda. The week before the 25th I test drove a 2018 Mazda3 with an automatic transmission- and I knew that was the car for me (only, with a manual transmission). I found the atmosphere and employees at Flow Mazda to be relaxed, friendly, easy, and no pressure. Ray Jordan was immensely helpful, knowledgeable, and patient. As the 2019s were already available and 2018s had all been previously built (but still available), Ray had his work cut out for finding a new 2018 with a manual transmission, color and package I wanted. But he found one, they got it to the dealership for me in great time, and it's perfect! I can say without any depredations that my experience with Flow Mazda and Ray Jordan was absolutely top-shelf. I'm loving my new Mazda3, and I look forward to a long-term relationship with Ray, Flow Mazda, and Mazda as a company. -Colin L.Easiest purchase experience ever!
by Mazymom on 04/05/2019Just bought a 2019 Mazda CX-5 GT Reserve at Flow. We're loyal customers and this time was just as effortless. Ray Jordan was our sales rep. This guy is a hoot! Professional, courteous, very knowledgeable and quick witted. Easy peasy, done.Great buying experience
by CX5Guy on 03/21/2019I just took delivery of my CX-5 GT Reserve a few days ago. I went on several test drives and dropped in a couple of times with random questions over the course of a few months. Ray Jordan was my sales guy. Ray was very helpful during… the entire process and applied no sales pressure whatsoever. After purchase, Ray sat with me for well over an hour running through all the functions and features. That was 4 days ago and I just got off the phone with a courtesy call he made. There was no pressure to purchase the add-ons they present you with as you are going through the finance process. Flow Finance gave me copies of information, sample contracts, warranties, etc on the things I told them I would like to research before buying. The only item I bought right then was Edmunds GAP insurance, as I put $0 down, and the Edmunds product was so much more competitively priced than my insurance company's product.
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