My wife and I had a very pleasant experience dealing with Rene, salesman at Honda of Chantilly, when we bought our 2019 Honda C-RV last Thursday, 30 April there.
My wife and I had a very pleasant experience dealing with Rene, salesman at Honda of Chantilly, when we bought our 2019 Honda C-RV last Thursday, 30 April there.
I visited this dealership on May 1 and generally my experiences with dealerships has been awful. Between pushy salesmen and overall forced experiences, I didn’t expect this trip to be different. Boy was I surprised. From the get go, I was given great service by Saxon and Brady. Saxon was very helpful in keeping me up to date on where the process was in car buying. Everyone was very transparent and even the finance guy (I’m sorry I forgot your name but he has a poster in the window) was understanding and helpful.
I had a great experience and I really want to say thank you for making it easy and comfortable buying my car.
We wanted to trade in our Honda minivan for a 2020 Chevy Tahoe with a very specific model in mind. Not only did Daniel Ing give us fair value for our vehicle, he went above and beyond in getting us into the vehicle of our choice at a price all parties were satisfied with. Truly excellent customer service.
Great experience with the every member of the Honda of Chantilly Team! From my initial call with Michael Reeves to working with Paul Thompson to finalize my purchase, they made the car buying experience as easy as it could be with the current COVID-19 crisis. I highly recommend this team to anyone looking for a new vehicle.
You want the best service and care.....come here....see why :)
by Dianna on 04/10/2020
First, I always take my car to this location ( even though its a (chevy) for service issues and without a question take it to Kyle Cox.
He is more than helpful, friendly, and super accommodating.
Yesterday, I took my car to get serviced and sadly issues were detected.
I decided it was time to get rid of the long time Chevy and check out a Honda.
Kyle then introduced me to an amazing employee ......Paul Thompson!!!!
Paul so great with helping me choose a new car to my liking as well as make the car buying process easy breezy and just an overall amazing experience.
I highly recommend, if you want someone who cares about your needs for a new car and makes it a great experience ......you go see
PAUL THOMPSON......
then if ever any regularly needed maintence up keep on your vehicle is needed, you take it to KYLE COX.
Honda definitely has an amazing group of employees but, these two take the cake.
Amin in the Service Dept is amazing! Equally fantastic - the Service Dept open from early morning to late at night and no need to make an appointment. I wish I had found out about this place earlier; will never go anywhere else. I've literally never had better service anywhere.
Recommend this dealer? Yes
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
I got a great deal on a new Honda Insight at Honda of Chantilly! Added benefit - it gets 51 MPG city. Not bad! Preston (sales dept) was awesome - answered all my questions and you can tell he really loves his work, knows a ton about cars, and loves working with people. Equally fantastic - Amin in the service dept. Service Dept is open from early morning to late at night and no need to make an appointment. I wish I had found out about this place earlier; will never go anywhere else. I've literally never had better service anywhere.
After 13 years with my previous Honda CR-V, it was time for a new one. I came in to inquire about the 2020 Honda CR-Vs and that's when I learned about the hybrid option. They were not yet ready however, so I exchanged emails with Daniel Ing and he kept me updated on the latest developments. He texted me as soon as the first batch came in. I came in the next day, but it wasn't the class, color or budget I wanted. To my surprise he called me a week later and got in the exact car I wanted. I came in that night after work and he worked with me until after closing to make sure I understand all the new features, and all my options for financing. I walked away with a car that night.
JL Lim asked me what purpose I would use in choosing a vehicle and suggested a vehicle I needed. It also ensures that there is no problem in purchasing the vehicle. Based on accurate knowledge of the vehicle, he also explained the advantages of the test drive and what other customers were uncomfortable with. Thanks to JL Lim, I bought a good car. If I ask him about the vehicle, I think he will kindly answer it.
I was in discussion with one their sales reps Ms. Krista Hall. Krista was very courteous and professional with every step of the process. She was very upfront with the price and offers that came along including finance. I had an wonderful experience during all my discussions because of the transparency that was displayed in the details of the buying process. She followed up with me even after 2 months when I had to put the purchase on temporary hold. To that extent very diligent and thorough. That helped me a lot to continue to work with her.
However, I would have preferred some room for negotiations either in terms of price reduction or free maintenance for 2 years, or a small fee waiver for switching loyalty from another car manufacturer that I had driven for 20 years, or extended warranty. I must say that she tried her best but there wasn't any room for even a minor negotiation despite my long wait for them to come up with something. The dealership has policies that would not allow her to go beyond what was initially offered.
There were other Honda dealerships that were able to provide a small room for negotiation. I purchased with another dealer.
I hope the dealership would revisit their strategy for negotiations and arm their sales reps with small and just enough negotiating room that could be the tipping point between a deal or no deal.
Recommend this dealer? Yes
Purchased a vehicle from this dealer? No
Did the dealer honor all commitments made? Not Applicable
Had a good experience. Honda of Chantilly employee, Yong Yi has great customer service. He was very helpful and knowledgeable when I came in with my car for service!
Will be back soon for more work.
Recommend this dealer? Yes
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
The person that helped me with the price of my vehicle was very helpful and honest. Her name is Kirsta Hall. She was very upfront about everything and tried everything she could to get me the price I wanted. If you need someone to help you, she is the person to go to.
My sales agent was Brady Davidson and he was a rock star! His knowledge of the CR-V Touring was astounding - he answered all my questions with easy to understand instructions, spent time helping me set up the controls and shared a lot of extra info with me. He was pleasant, courteous and attentive. He also showed me around the facility including the service area and I spoke with one of the service agents. I will be sure to recommend Brady to anyone I know that's buying a Honda.
I also was impressed with my finance guy - Bob (sorry forgot last name). He made the whole financing process easy-peasy. He explained various options but there was no heavy-handed pushing me to go one way or the other. The entire process from arriving for my appointment with Brady to driving off the lot in my new vehicle was efficient and a total of 3.5 hours (a bit of extra time to do take care of options I selected).
I tend to be a very loyal customer - I previously purchased 5 vehicles at another local Honda dealer but became very disenchanted with their sales and service department. That's why I did my research and decided to come to Chantilly Honda and I definitely made the right choice.
And my CR-V Touring is beautiful!!!
The service I received from Farvez Chowdhury was nothing short of exceptional. He took the time to explain everything the mechanic found during the pre-purchase inspection of a used car that I was going to purchase from a private owner. I felt Farvez was honest and trustworthy which something that seems to be rare and hard to come by these days. He is definitely an asset to the Honda of Chantilly Service Department.
Recommend this dealer? Yes
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
My sales rep was Kirsta Hall. She was very attentive, answered all my questions, showed me the different features of the vehicle, and was looking to assist as much as possible.
I definitely recommend her.
Eddie Lopez is the most trustworthy sales rep you will ever find. Very thorough and very helpful. He doesn't sell cars: he helps people find what they need.
My phone conversation with krista was one to remember it's not often you talk to sales and feel like you got the best deal but that's what krista does awesome and thank you
At Honda of Chantilly, we pride ourselves on delivering an amazing customer experience and providing customers with quality vehicles.
We're open 7 days a week and offer a variety of finance options and easy credit terms. Ask about our Military Appreciation and College Graduate Programs!
Our Service department is open 7 days a week, no appointment necessary...just bring it in! With extended service hours and a comfortable customer lounge with free Wi-Fi, Massage Chairs, HD TV's and gourmet coffee, you'll be glad you did!
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