Ken Garff Volkswagen
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Customer Reviews of Ken Garff Volkswagen
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Great to work with!
by Troy on 06/18/2023Friendly customer service!They really do listen!
by Shawn on 11/27/2022I had another great experience buying a car from the people at Ken Garrf of Orem, from the service department to everyone who helped on the sales floor.Collin, our salesman, was extremely helpful with his knowledge & time
by Kim on 01/19/2022Impeccable service and I trust the Volkswagen product.Great Job KenKarff VW
by Sl on 01/15/2022Anthony our sales person was excellent, Colin his assistant was wonderful- Chad in finance was great the whole team smooth and seamless the fastest car purchase I have ever done! And in this day and age when cars are really hard to get… they had a selection believe it or not and allowed me the time to choose my options and test drive!The best!
by Ash D on 11/02/2021Chris S. was so awesome to work with! Knew what they were talking about, helpful and so fun to banter with (even for a BYU fan). Highly recommend them for getting a VW.Excellent Service
by Brenda Svendsen on 07/17/2021Our salesman was excellent & made our car buying experience great. We are return customers to this dealership & love Volkswagens.No Pressure, No Problems
by Daniel Alanis on 04/12/2021Marc was super awesome and totally patient as he walked my wife and I back and forth to see every vehicle we wanted to see. No pressure on us and super professional. Top notch to say the least! Thank you Marc!Aite
by Eddie on 04/07/2021Salesperson was patient an attuned to my desire in a vehicle Am still in process of purchaseGreat experience
by Jordan on 07/26/2019Very straight. Fair competitive prices. Professional.Josh HEARS you!!
by NolaNola on 08/05/2017Upon arriving at the Volkswagon dealership in Orem Utah my guard was up. Another sales experience another pushy sale man and the list goes on. Not this time!!!!! A very handsome young man approached us and introduced himself JOSH. We told… him our deliema and what we wanted was a payment much lower then I had got roped into at another dealership!! He took us in and within minutes we had our answer no pressure and a super sweet sale man all around. The staff was knowledgeable and wanting to help make what was a bad situation better!! You didnt feel like everyone was looking at you like you had just taken the last soda out of the fridge!! My husband and I sat and talked about everything with Josh from camping to photography to helping us get the deal we wanted and getting back on the road! My husband and I have bought well over 15 new vehicles and I honestly will say.. this was the best experience I have ever had! I want to thank Josh and the rest of them for a VERY easy transition and a deal we are pleased with! If you are looking for a new vechicle... go see them and ask for Josh! If you hurry... you can buy my old red convertible R line 2014. It's sexy but won't be there long. I am sad to have to part with my bug but my new Passat is even sexier.. just sayin :) You will be amazed with all of them Nola DEasy Peasy
by chadwarren on 06/10/2017Devon and the staff at Ken Garff made it really painless for someone who is admittedly very weary of the auto sales process. It was refreshing working with one person as opposed to the whole finance manager scam. It's as if some dealerships… have a mysterious oracle in the back room who matches cars with buyers. None of that here. Overall, I was in-and-out in about an hour from the moment we decided to pull the trigger. The only thing (and, this is being picky) is they're still pushing extended warranties and PermaPlate after all these years. Can someone please tell me what PermaPlate even is? I'm not sure PermaPlate knows. At least the salesperson was cool about it and not pushy.They're the best!
by Ambrooks on 04/18/2017Sergio was extremely helpful and got us exactly what we wanted quickly. We've never had such a good experience at a dealership.Do not recomend
by mrsteve7 on 08/22/2015Bought used Ford truck from this dealer and it is falling apart. Engine knock, Transmission slipping, Engine missing bad, and already had to replace front axle half shaft. I also had to repair window regulator. I bit on the used car… warranty, but it only kicks in after 45 days and 1000 miles. Dealer had to know most of these problems existed. Maybe they listen, they are just not honest.Extremely helpful!
by SaraDavis on 06/30/2014Megan was extremely helpful and made sure we got the right car at the right price!Very Good Experience
by robolo64 on 08/28/2013updated 07/06/2025I purchased a GTI from Garff and had a very good experience. The staff were very friendly and focused on what I needed with concern to model selection. They let me take an extended test drive to make sure the car worked for my commute and… daily life and allowed me my space when I needed it. I'll not rate it a 5-star experience for two reasons: 1. To secure the best advertised price on their website for any particular model, you must agree to finance through VW credit for at least 6 months at a very high interest rate (I was "offered" 4.9%). They then suggest that you re-finance after 6 months in the anticipation (no guarantees!) you can qualify for a much lower rate. My guess is many customers would forget to re-fi and end up paying far too much in interest and that is the goal for them. 2. The F&I manager is very nice but definitely tries to upsell. For example, I was first explained the warranty (included) and then seamlessly asked to sign--as though it were mandatory--an agreement to buy a $400 VIN etching service that was of course optional. Once it became clear I had done my homework (thank you Edmunds "Confessions" series!), he stopped pushing those options. Those two things--default high interest financing and slick F&I upselling--are absolutely garden variety for dealers and not even complaints. I was expecting them and prepared to deal with it. You should be if you go here, but you should be prepared for that at any dealer. I would absolutely recommend Garff. As long as you are aware you'll encounter those sales tactics, you'll find a very friendly, courteous staff who do listen to you and do want to get you in a car that you'll like. Barring a bad ownership experience in the next 3-5 years, I'll give them business again.A Great Experience, Beginning to End!
by westys_4_ever on 06/13/2012updated 07/06/2025These guys are great. They bend over backwards to make sure I am happy with not only the car, but the price too. Everything they do, they do with an eye on making me the happiest I could be. On Monday, we went there to look at a Tiguan and… could not make the numbers work. After telling them I had an offer for a Jeep in American Fork and was ready to just go with that, they pulled out all the stops. They were willing to take a loss on the Tig to get the payments where we needed them to be. Unfortunately, they were still too high. Finally, my wife and I drove a new Passat. We got it, an SE with features galore for $22,000 and a payment right where we wanted to be. We are very happy with our car and we will be keeping it for a very, very long time.Do yourself a favor and NEVER BUY A CAR HERE
by midwayisaac on 05/19/2012updated 07/06/2025I purchased a 2010 Jetta from Ken Garff Volkswagen just over 5 months ago, a purchase I have been regretting since the day after. The car I purchased had a few minor issues including a "rattle" that I was assured would be taken care of at… the time of sale. After waiting for nearly three hours for a "complete inspection" I drove the car home. Not a week later the rattle had not "gone away" as I was told and I had the wheel bearings replaced. Needless to say that was not the issue either. Then the wheels and tires, then a $12 dollar clip that cost $170.00 to "diagnose" and install after I had paid for a diagnosis at another repair shop and told them it needed replacing. Now I find out the rattle is the whole front end is near falling off and it will cost me another $1,500.00 to repair. The service department is only just short of hostile with the attitude that I should have bought the nearly $50.00 a month warranty if I wanted my car to run. This is on top of the fact that any time I turn left the oil alarm is activated. The diagnosis I got for this would be it would take 5+ hours to figure out what the issue was and there was not enough time. aargh!
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Volkswagen Jetta
Volkswagen Tiguan
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