Ken Garff Volkswagen

Today closed*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 8:00 PM

Customer Reviews of Ken Garff Volkswagen

5.0
Overall Rating
5 out of 5 stars(5)
Recommend: Yes (5) No (0)
Write a review: Sales | Service
5 out of 5 starssales Rating

Excellent Service

by Brenda Svendsen on 07/17/2021

Our salesman was excellent & made our car buying experience great. We are return customers to this dealership & love Volkswagens.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
22 Reviews
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5 out of 5 starssales Rating

Excellent Service

by Brenda Svendsen on 07/17/2021

Our salesman was excellent & made our car buying experience great. We are return customers to this dealership & love Volkswagens.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

No Pressure, No Problems

by Daniel Alanis on 04/12/2021

Marc was super awesome and totally patient as he walked my wife and I back and forth to see every vehicle we wanted to see. No pressure on us and super professional. Top notch to say the least! Thank you Marc!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Aite

by Eddie on 04/07/2021

Salesperson was patient an attuned to my desire in a vehicle Am still in process of purchase

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
5 out of 5 starsservice Rating

Quick & Efficient

by Quick Cost Effective on 02/23/2021

Ken Garff has helped us keep up our Touareg TDI CHANGING OUT THE EGR & addressing this years inspection where Southtowne VW failed last year & had to get a Utah State Emissions pass last year that should have been better addressed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Great Customer Service

by Alice on 04/23/2020

Service staff are always extremely professional and helpful. I look forward to working with them because they explain everything very clearly

  • Recommend this dealer? Yes
5 out of 5 starssales Rating

Great experience

by Jordan on 07/26/2019

Very straight. Fair competitive prices. Professional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
3 out of 5 starsservice Rating

C2013 jetta tdi emissions fix

by Speeddemon97 on 08/25/2017

Dropped my car of the night before a 9am appointment car was not done at 5pm. In fact not even started on. Maybe today. Will not comment on dealership building it is undergoing a move and a rebuild I am sure it will be nice when done. All in all this is my first vw and will probably be my last after this emissions scandal

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No
4 out of 5 starsservice Rating

Service department

by TBrandon on 08/21/2017

Simply had Ken Graff VW take care of the airbag recall on my car. It was done on time and washed my car too. Thanks!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Josh HEARS you!!

by NolaNola on 08/05/2017

Upon arriving at the Volkswagon dealership in Orem Utah my guard was up. Another sales experience another pushy sale man and the list goes on. Not this time!!!!! A very handsome young man approached us and introduced himself JOSH. We told him our deliema and what we wanted was a payment much lower then I had got roped into at another dealership!! He took us in and within minutes we had our answer no pressure and a super sweet sale man all around. The staff was knowledgeable and wanting to help make what was a bad situation better!! You didnt feel like everyone was looking at you like you had just taken the last soda out of the fridge!! My husband and I sat and talked about everything with Josh from camping to photography to helping us get the deal we wanted and getting back on the road! My husband and I have bought well over 15 new vehicles and I honestly will say.. this was the best experience I have ever had! I want to thank Josh and the rest of them for a VERY easy transition and a deal we are pleased with! If you are looking for a new vechicle... go see them and ask for Josh! If you hurry... you can buy my old red convertible R line 2014. It's sexy but won't be there long. I am sad to have to part with my bug but my new Passat is even sexier.. just sayin :) You will be amazed with all of them Nola D

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Easy Peasy

by chadwarren on 06/10/2017

Devon and the staff at Ken Garff made it really painless for someone who is admittedly very weary of the auto sales process. It was refreshing working with one person as opposed to the whole finance manager scam. It's as if some dealerships have a mysterious oracle in the back room who matches cars with buyers. None of that here. Overall, I was in-and-out in about an hour from the moment we decided to pull the trigger. The only thing (and, this is being picky) is they're still pushing extended warranties and PermaPlate after all these years. Can someone please tell me what PermaPlate even is? I'm not sure PermaPlate knows. At least the salesperson was cool about it and not pushy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

They're the best!

by Ambrooks on 04/18/2017

Sergio was extremely helpful and got us exactly what we wanted quickly. We've never had such a good experience at a dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starssales Rating

Do not recomend

by mrsteve7 on 08/22/2015

Bought used Ford truck from this dealer and it is falling apart. Engine knock, Transmission slipping, Engine missing bad, and already had to replace front axle half shaft. I also had to repair window regulator. I bit on the used car warranty, but it only kicks in after 45 days and 1000 miles. Dealer had to know most of these problems existed. Maybe they listen, they are just not honest.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
5 out of 5 starsservice Rating

Great service

by Omar_Naranjo on 03/10/2015

Great service, very friendly staff would definitely recommend to others!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starsservice Rating

Terrible Service Department

by ottadad on 08/27/2014

Absolutely HORRENDOUS service department. After buying a new Jetta from them and owning it for 2 months the trunk latch broke so I took it into customer service. After 2 and a half hours of me sitting in their lobby not knowing what was going on they finally came and got me, telling me it was all fixed. As I was driving away they came running out and said they had confused my car with another and had dismantled some parts. BUT THAT'S NOT ALL. A few months after that my windshield cracked in half inexplicably while sitting in a protected parking space. I took it in and they told me "tough luck buddy." Long story short, Ken Garff VW Orem has TERRIBLE SERVICE. If you do decide to shop here, you will regret it if your car ever has any problems. Look elsewhere.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

5 out of 5 starssales Rating

Extremely helpful!

by SaraDavis on 06/30/2014

Megan was extremely helpful and made sure we got the right car at the right price!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

Amazing honest people!

by ShannonThomas on 06/26/2014

Amazing honest people. Willing to help and take care of your needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
4 out of 5 starssales Rating

Very Good Experience

by robolo64 on 08/28/2013

I purchased a GTI from Garff and had a very good experience. The staff were very friendly and focused on what I needed with concern to model selection. They let me take an extended test drive to make sure the car worked for my commute and daily life and allowed me my space when I needed it. I'll not rate it a 5-star experience for two reasons: 1. To secure the best advertised price on their website for any particular model, you must agree to finance through VW credit for at least 6 months at a very high interest rate (I was "offered" 4.9%). They then suggest that you re-finance after 6 months in the anticipation (no guarantees!) you can qualify for a much lower rate. My guess is many customers would forget to re-fi and end up paying far too much in interest and that is the goal for them. 2. The F&I manager is very nice but definitely tries to upsell. For example, I was first explained the warranty (included) and then seamlessly asked to sign--as though it were mandatory--an agreement to buy a $400 VIN etching service that was of course optional. Once it became clear I had done my homework (thank you Edmunds "Confessions" series!), he stopped pushing those options. Those two things--default high interest financing and slick F&I upselling--are absolutely garden variety for dealers and not even complaints. I was expecting them and prepared to deal with it. You should be if you go here, but you should be prepared for that at any dealer. I would absolutely recommend Garff. As long as you are aware you'll encounter those sales tactics, you'll find a very friendly, courteous staff who do listen to you and do want to get you in a car that you'll like. Barring a bad ownership experience in the next 3-5 years, I'll give them business again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Best VW Service Bay Around!

by westys_4_ever on 06/13/2012

I have owned 4 VW's and Ken Garff has serviced 2 of them. Every time, they do the job and the car comes back better than before. This last time, they got me a loaner car, a Jetta Sportwagen with 2,000 miles on it. There was zero hassle getting the car and the two service reps recognize me on sight. I trust them and their opinions and they do not sugar coat stuff with a bias toward VW. They also frequently try to find ways to get us a fixed car below what was quoted. I know that for as long as we live in Utah County, we will be using this dealer because they really are the best!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

A Great Experience, Beginning to End!

by westys_4_ever on 06/13/2012

These guys are great. They bend over backwards to make sure I am happy with not only the car, but the price too. Everything they do, they do with an eye on making me the happiest I could be. On Monday, we went there to look at a Tiguan and could not make the numbers work. After telling them I had an offer for a Jeep in American Fork and was ready to just go with that, they pulled out all the stops. They were willing to take a loss on the Tig to get the payments where we needed them to be. Unfortunately, they were still too high. Finally, my wife and I drove a new Passat. We got it, an SE with features galore for $22,000 and a payment right where we wanted to be. We are very happy with our car and we will be keeping it for a very, very long time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starsservice Rating

Do your self a favor and never get your car serviced here

by midwayisaac on 05/19/2012

I purchased a 2010 Jetta from Ken Garff Volkswagen in Orem a few months ago and have been let and shaken down ever since. It has been in for the same repair three times having the wheel bearings, the wheels and tires and finally a $12.00 clip that cost $170.00 to "diagnose" and install. Needless to say none of these issues was the problem and it turns out the whole front end of the car is falling off and will require an additional $1,500.00 to repair. Tyler in the service department on the last visit was just short of openly hostile as he tried to discourage me from even investigating why the oil alarm sounds every time I turn left, saying it would take 5 + hours and he did not have the time.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
1 out of 5 starssales Rating

Do yourself a favor and NEVER BUY A CAR HERE

by midwayisaac on 05/19/2012

I purchased a 2010 Jetta from Ken Garff Volkswagen just over 5 months ago, a purchase I have been regretting since the day after. The car I purchased had a few minor issues including a "rattle" that I was assured would be taken care of at the time of sale. After waiting for nearly three hours for a "complete inspection" I drove the car home. Not a week later the rattle had not "gone away" as I was told and I had the wheel bearings replaced. Needless to say that was not the issue either. Then the wheels and tires, then a $12 dollar clip that cost $170.00 to "diagnose" and install after I had paid for a diagnosis at another repair shop and told them it needed replacing. Now I find out the rattle is the whole front end is near falling off and it will cost me another $1,500.00 to repair. The service department is only just short of hostile with the attitude that I should have bought the nearly $50.00 a month warranty if I wanted my car to run. This is on top of the fact that any time I turn left the oil alarm is activated. The diagnosis I got for this would be it would take 5+ hours to figure out what the issue was and there was not enough time. aargh!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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