Customer Reviews of Murdock Volkswagen of Logan
Review type:
Because 0 starts isn't an option
by Enjoymymoneybryant on 03/01/2024Buyer beware. I hope you see the reviews prior to buying. Unfortunately I didn't. The car I bought aa-is and within 1 mile from the dealership the car started to lose power, the check engine light started flashing and therec wasn't a… thing they would do about it except remind me no refunds no exchanges. Found out this particular code can be bypassed temporarily and the car will function normally, for a short time. Hummmm perhaps that's why it ran fine during my test drive. The repair is pricey, but ignoring it could ruin the engine. I wonder how many times did they reset the warning just to get it sold? They've earned their low rating for sure!Do not trust this dealership take your money somewhere else.
by Jonathon on 06/10/2023By far one of the worst dealerships you will ever come in contact with. They are crooked in every which way. They sale cars that break down 12 days after you buy them and then tell you sorry but you bought it as is you are stuck with the… bill. Spent 7000 to fix the car and they said oh well they are nothing but [non-permissible content removed] and want people to be aware so they don’t have the same thing happen to them. Stay away from Ben Murdoch, Mathew Sessions and Curtis Coombs they will rob you blind. Everyone Needs to know what kind of business these people are running.Will never go here unless made right
by Bobbi perea on 06/28/2022Purchase was a nightmare took more then half the day. Said no several times to the extra warranty n protection coating plans. Finally agreed when the finance person got our payment less with the plans. They said it was all refundable if… coating was never installed or if we changed our mind. They never contacted us to install as promised. We had to set it up but before installed we sold the car. They will not give back what we paid for service never received. I would never trust them again and I buy a vehicle every other year and have for the last 20 years.Disappointing
by Kayleigh on 04/12/2022Not impressed. We were almost immediately turned away by the salesman when we asked if they were willing to work with us on the price of the vehicle we wanted. Finally worked out a price with the manager and while waiting for our vehicle… were told we'd get a spare key from the salesman. Waited 3 months patiently for said key, never heard anything. Finally reached out to them and they told us they were working on it. Waiting another month with no notice, so reached out to them again only to be ignored. Then waited another month for an answer and was told they never officially wrote down that they owe us a key so we wouldn't be getting the spare key even though the salesman told us he would get us one. There word means NOTHING. Not particularly happy with the service and do not think I will return nor recommend them to anyone else.Kind and courteous.
by CP on 03/04/2022Kind and courteous staff, seamless experience.Love the service!
by Heidie on 05/20/2021My daughter loves her new car! Brandon’s customer service was fantastic and made our car buying experience great!Lease
by Elizabeth1989 on 03/29/2019I liked how they worked with me an my husband. They are friendly there they donât make you feel bad. Love the car we got. First time leasing so I loved that they explained ever little detail.I got the car that I wanted, and felt that I got a good deal!
by BobbyRo on 10/31/2018I got the car that I wanted, and felt that I got a good deal!AWESOME DEALERSHIP
by Hess888 on 08/18/2018Wonderful to do business with Murdock Volkswagen of Logan. Very professional, will buy from them again.The best!!!
by lindsays1 on 01/26/2018They were all ever professional and very helpful when buying my car!2017 Jetta
by HaleyKT on 12/06/2017Best people to work with, best car, best price! I love this place!Thank you for rating us Haley! We appreciate your business!
No need to travel out of the Valley!
by Leaf0137 on 11/21/2017When I heard there was finally a Volkswagen dealership in Logan I was a little bit hesitant to buy a car there. I had always purchased my Jettas from Salt Lake dealerships. Boy was I pleasantly surprised. The service was above and beyond… anything I had experienced before. Johnnie worked tirelessly to find me the car I wanted at the right price that fit my budget. I will never go anywhere else. Thank you for the awesome customer service you guys are great!!!Thank you for sharing your experience with Murdock Volkswagen! We appreciate your business and are happy to offer Volkswagen customers a better alternative right here in Cache Valley!
Great guys!
by UTskier on 10/30/2017We had a great experience with the sales, financing and service reps at Murdock VW. Everyone we spoke to was friendly, helpful, patient and knowledgeable.Thank you for rating us online. We appreciate your business and are pleased to hear that your experience was great!
Thank you for the opportunity to serve you! We appreciate the business and look forward to seeing you again!
Amazing!
by danny_brian on 02/27/2016Service department was amazing. Fast, efficient, and honest. I would recommend this place for your next service! and I plan on buying my next car from Murdock Volkswagen.Fast & Friendly Service
by scott271 on 02/24/2016I purchased a new set of tires from Murdock Volkswagen. Guy Baldwin gave me a great price and had it done quickly. He and the technicians are very friendly and a pleasure to work with. I will definitely used this dealership for future… service visits.Be careful of scams
by emtaseni on 11/24/2015First, it is very difficult to get any email responses from this dealership, not sure why they have any email option listed to be honest. Second, please be wary of the finance department, there is a scam nationwide at dealerships where they… have you sign the paperwork for your vehicle, then a few days later tell you that the original financing fell through and that they need you to come sign some new finance papers. This is what happened to me with this dealership, of course the secondary financing paperwork was for a higher interest rate and with an institution that I now have to create a new account at.Thank you for sharing your feedback. It is always unfortunate when our customers are inconvenienced by having to resign paperwork due to changes in the approval from our banks. Many of the banks we work with will give us conditional approvals which may change for various reasons, usually having to due with verified information regarding employment etc not matching what was originally stated on the application. Whatever the reason in your particular case, I can assure you that Murdock Hyundai does not intentionally misrepresent terms on original contracts to make you resign later for less-attractive terms. If the bank chose to increase the rate that is their decision, not ours... and not one from which we benefit. It sounds as though we've done a poor job responding to you and explaining things. If you would please email me your contact information I will respond to you directly and promptly. Best Regards, Scott Keeler Customer Care Specialist Murdock Auto Group skeeler@murdockhyundai.com
Terrific car buying experience.
by VW_lover_in_ID on 07/25/2015Had a great experience with this dealership. I had no idea they were even selling Volkswagens in the Logan area. What a treat to find their website and an even greater one to work with them. I'm an avid Volkswagen owner/fan and knew,… more or less, what I wanted to buy. Danny and Carson were great to work with. They listened and did not try to talk us into purchasing something we didn't want. Together, we found my wife's "dream" car and they helped make it happen. The financing and care given us was terrific. These guys are young, but along with that comes an enthusiasm that is infectious. I'll definitely be back to buy another Volkswagen when it's MY turn to get my next car.Thanks for everything!
by Paula_Z on 01/16/2015Love the personal service. Alex was great. (& very patient) Thanks to everyone!Thank you for sharing your experience with us. We are pleased to hear that Alex offered great service. I'll be sure to pass this along to him. Best Regards, Scott Keeler Customer Care Specialist Murdock Auto Group
Thank you for sharing your experience with Alex and Murdock Hyundai of Murray. We appreciate your business! Best Regards, Scott Keeler Customer Care Specialist Murdock Auto Group
Volkswagen Atlas
Volkswagen Tiguan
Ford F-150
Toyota Tacoma
Murdock Volkswagen is part of a team of family owned and operated dealerships in Northern Utah. Ben Murdock serves the community's automotive needs as the onsite General Manager, making himself available to his customers and ensuring the team delivers on its No Regrets promise. The Murdocks have sold cars in Cache Valley since 2008 with high customer satisfaction marks from the auto manufacturers they represent and online automotive review sites.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you Bobby! We appreciate your business!
by scottkeeler on 11/05/2018