Ed Kenley Ford
Customer Reviews of Ed Kenley Ford
Ford Bronco Purchase
byon 05/11/2023
Everyone is easy to work with, friendly, and welcoming. The dealer has made a name for themselves by selling at no more than MSRP making it a very reputable dealer name in Utah. While that does make the wait a bit longer considering the rising popularity, rest assured you will not be over charged or paying some stupid mark up. The Ed Kenley salesman are straight forward and upfront with everything. They kept me in the loop for the 18 months that I waited for my Bronco. Connor Kenley specifically went above and beyond with communication and I would say that he has a customer for life. Thank you Ed Kenley Ford for taking care of me and I will say you will be seeing me again as you truly have earned a customer for life.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mike Whicker was great!
byon 02/25/2020
We drove 4-1/2 hours to purchase a used 2015 Mustang 5.0 Premium. Mike was very helpful with responding to questions regarding the vehicle and providing video and additional photos before we drove all that way. We left our house at 4:30 in the morning and arrived at the dealership when they opened. Mike was there to greet us and we had a very pleasant buying experience. He was very personable and responsive. We would not hesitate to drive that far to buy a car from him again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Jose Murillo at Ed Kenley Ford is amazing!
byon 01/22/2020
Jose was super helpful and knowledgeable. I felt comfortable throughout the entire process. I’d highly recommend Ed Kenley Ford. Happy customer!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Charlie
byon 01/17/2020
No pressure, George went the went the extra mile (literally) picking up the perfect vehicle 60 miles away. I have been a customer of Ed Kenley Ford for at least 30 years.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ed Kenley team
byon 01/14/2020
The experience with dealing with the Ed Kenley team was very pleasant. Everyone was very helpful and very knowledgeable. They all were very friendly and helpful in all aspects
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent buying experience!
byon 01/13/2020
Jose was so great! He made my first time car buying experience so easy. I’m so pleased with my new car!! Thank you guys so much for this easy process! I will definitely be returning to buy future cars!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Fusion at Ed Kenley Ford
byon 01/08/2020
George and team were fantastic. Very low pressure and friendly. Perfect salesman for me, got a very good read on my personality and did a great job working with me and not annoying me. Also enjoyed working with the finance manager. Best car buying experience I’ve had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2016 F-150
byon 12/03/2019
Jose was very informative and I really appreciated his relaxed demeanor. I let him know I was only looking, and he was still attentive and helpful. I appreciate his no pressure approach. I did not anticipate buying a truck while here for the holiday, but found a great deal I couldn’t pass up!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Satisfied
byon 11/13/2019
Jose did a great job with the familiarization of the truck we bought! He was patient and let us take the time needed to make our decision.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Low pressure, Quick, and Transparent Car buying experience
byon 11/12/2019
This is the second vehicle I've purchased from Ed Kenley Ford. Dave (my salesperson) was responsive to text questions and very transparent with the process. We communicated a lot via text to work the numbers and he was so helpful in getting me what I needed. From beginning to end, it was simple, low pressure, low stress, and I have a great vehicle now.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Robert Kinghorn
byon 10/16/2019
Troy and Jeff were incredible! Honest - Down to earth - friendly - No Pressure
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Car Purchase-Salesman Brad
byon 09/22/2019
Brad was amazing. My husband and I have purchased several vehicles in our lifetime and have never been treated the way he treated us. No pressure, low key and very personable. Excellent experience with Brad!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ed Kenley
byon 03/15/2019
Great experience. Very knowledgeable, not pushy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership and staff!
byon 05/25/2017
This was our first experience at Ed Kenley Ford. We had not received any referrals or spoken to anyone previously about purchasing a vehicle here. I will say that in all my car buying throughout my life, Dustin and Ed Kenley treated us the best! He wasn't pushy, and was a polite and a straight shooter. I felt that I had no need to try and haggle as I was being treated fairly on pricing. Dustin is courteous, responsive and very professional. I can't recommend Dustin and and Kenley Ford enough. I am a customer for life now!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fast Fair Friendly and Freaking Awesome
byon 05/23/2016
I worked directly with Jason, the Sales Manager at Ed Kenley Ford. Ironically, I was facilitating a purchase for my Mother-in-law, and not one for myself. She struggles with heavy handed sales reps and the extra pressure and tactics they often use to close deals - so I was the buffer to ease her pain. Frankly, I wasn't needed on this one. I had already negotiated a deep discount from a dealer closer to our home. I called Ed Kenley to see if they could do better. Within 5 minutes on the phone, we had a better deal. All of the paperwork was filled out and ready to go before my Mother-in-law arrived to pickup. We didn't even put down a deposit! The car was clean, gassed up, and she was in and out in under 30 minutes. I haven't met Jason myself yet, but holy heavens - if this is normal operating procedure - I will soon enough! Thanks for everything guys! Truly appreciated.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Professional and polite
byon 04/10/2016
I will be going back to them for my next truck. I spent 6 hours there unable to make up my mind on what i wanted. They were patient, polite and professional and help me find the exact truck i wanted with all the features at the right price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying my new Escape
byon 03/26/2016
I had gone to Ed Kenley Ford a few weeks earlier I was looking around in the used car section Mike one of their sales people came out and answered all my questions, let me look at all the vehicles I wanted and didn't pressure once, I left and after speaking with my wife a few weeks later we returned since Mike was great to work with I asked for him and even though he primarily works the used car lot he was helpful and knowledgeable with the new cars, so we got our brand new Ford Escape that day. My only complaint would have to be that even thought they did their best I still wish that the process could've been faster.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Scott Call Ford F150 4X4
byon 03/21/2016
Very good experience, Paul, Jason and Dave all did a great job of answering our questions in a professional manner. One thing that would make it easier if the sales contract would have been uploaded to Edmunds to help make the gas card promotion easier to complete.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My 2014 FORD ESCAPE
byon 01/12/2016
Recently bought my Ford Escape from Dean Betz and I am loving it. It's beautiful. Dean was such a nice young man and I appreciate the way he handled everything. I love everything about my Escape and am so looking forward to taking a road trip. I hope that if you are in the market for a great used car or whatever you go by ED KENLEY FORD and see what they have to offer. I was planning on shopping around. Went there first and fell in love with my Escape. Had to look no more. I also purchased the extended bumper to bumper warranty that covers the car as long as I own it. 'Which I hope will be forever. f
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best car buying experience ever
byon 11/28/2015
No hassle. No pushiness. Just an easy going dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Tire Service and Ford Concerns
byon 11/19/2015
I was satisfied with the "warranty repair" on my Taurus. But, I have other concerns: (1) When I get messages to "trade-in" my Taurus, I hesitate, because I have a few concerns, namely: (2) The emergency brake rubber pad. It wears out often, but Ford "did not have a better idea". The first time it "wore out", I went to the Dealership (Ed Kenley) to buy a new pad. I found it was "covered" by the warranty -- But the mechanic "not only" replaced the worn out pad, he replaced the "entire next higher assembly!....pedal, and all the cables going back to the wheels. What a waste! Just to replace a worn rubber pad! Now I go to Auto Supply stores to but, just the rubber pad! None actually fit....the closest one falls off often; and each time I get on my knees to "put it back on", I think of "ford's half-assed idea". (3) Instrument panel light bulbs. Where do you get those sorry things? I have had "all" of them replaced "twice"; the "labor" cost is a real "bitch"! My brake and tail light bulbs have "never been replaced"....they are "easy" to get to; but when it comes to "high labor replacement instrument panel bulbs" you install "cheap crap"? Why?? To "gouge" me to replace them? If you do not give me a satisfactory response to that question; my next new car will probably be something "other" than a Taurus SEL. (4) "The Training" of your mechanics, and their ":skill". Almost two years ado, I stopped using your main shop at Ed Kinley. I had brought the car in for a "check-up" before driving to Colorado. Your "service advisor" said I probably did not need one, because a complete service from a "mature mechanic" about a month before, indicated everything was OK. Just to be "sure", I asked for the "multi point inspection"...."stupid me"! She assigned a "couple new guys". About an hour later they "found" about $900.00 worth of work....there was a "tiny" leak in the brake cylinder (but the fluid was not low); they wanted to replace the back brake cylinders, because one was leaking (I saw no leak). The "mechanic: said it "was so bad", that he would "fail me" on a state inspection. I asked her (service advisor) if these new fellows "if these new guys "were ford Trained"? Upon her assurance, I agreed to the work. Several hours, and "several hundred dollars" later, I found that my brake lines had been flushed, all new fluid. front rotors "turned", new back brake pads and re-built cylinders. Two months later, I went to Quick Lane for an oil change and complete service. The "experienced and thorough" mechanic called me out to look at my rear wheel. The old, cheap spring "your shop, new guys" had used had broken, and he heard a noise when he "spun the tire" with his hand.....that broken spring had been "gouging and scratching" my new back break pad. Quick Lane fixed it....They are "excellent"! (5) I heard later that "both" your "new guys" had been fired. If the service advisor had "assigned" Rusty Hunt (excellent mechanic), I would not be writing this. And "might" be leaning more toward "a new ford"....competent and thorough maintenance is a "big thing" for me!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Purchase of Used 2007 F250 4x4
byon 10/29/2015
I have been shopping for a used 05' - 07' Ford SD truck for about three weeks and traveled to see a few. I was really blown away when I found myself in the used car underground. Fraudelant titles, rolled back odometers, misleading advertising and vehicles that had major problems. I decided to look at Ford dealers directly and I realized it was my best decision. I seen many good vehicles, then online the vehicle I liked the most, that met our needs and goals was at Ed Kensley Ford in Layton UT. This dealership is a preffered dealer with USAA and when my wife checked the vehicle ours was the first vehicle displayed on the USAA Car buying Assistance Web page. We made an inquiry and George was the salesman that responded and he did a great job communicating with us during the purchase. I was very demanding and he was very patient. Worked out well. I am a firm believer to follow trusted sources and I thank you Ed Kensley for your commitment to excellence and supporting active and us retired veterens and providing a good product..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
