Ed Kenley Ford
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Disappointing experience, would not recommend or ever go back.
Written by 07/19/2023
onOverall this was a very poor car buying experience. They had the car I was looking for, but that was about it. I was buying a used car so I knew it would have a couple things that weren't perfect. The sales rep and I agreed that the discussed issues would be fixed prior to final payment and picking up the vehicle. After leaving the vehicle with their service and detail shop for three days, the car still had issues and it looked like the inside wasn't even vacuumed or wiped down. I finally had to fix the issue myself that their repair shop couldn't seem to figure out. They wouldn't fill the tank on a $60k+ purchase. I was given the car with <10 miles until empty. I would not use Ed Kenley Ford or recommend them to anyone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No