Karl Malone Toyota
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Customer Reviews of Karl Malone Toyota
Review type:
Best car dealer in Utah
by TacomaOwner on 08/11/2025
Best car dealer in Utah. Great place to buy a car or truck. They made sure we were happy about our purchase even after signing the documents.
Great service after purchasing the vehicle too. They don’t try to up-sell you on fixing… things that aren’t broken. They stick to standard maintenance and only fixing what is really broken.
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40 reviews
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Best service
by Camille on 07/12/2024Belinda Bench is am amazing Service provider. Always first class service. Belinda and Kark Malone always do such an amazing job of taking care of their customers!Great service
by Braden on 06/18/2024Mary Jane was very courteous and delivered above and beyond. Highly recommended.So many bad experiences over the past three years
by LB on 06/15/2024I have bought six vehicles from KMT. My last one was a special order Tundra Pro that I waited a long time to receive. Finally the big day arrived and my salesman was on vacation so another person was supposed to complete the sale for me.… When discussing pricing they surprised me with a $5000 markup that was never discussed. I said that they never told me about this fee and it’s not okay. Further my truck was listed online at that very moment at the agreed upon price (on KMTs website so I wasn’t comparing another dealership) without the absurd markup. They told me that they’d look into the issue and call me the next day. The next day I spoke with a sales manager who told me to prove that they didn’t advise me of this surprise markup. Further he tried to convince me to buy a lower package truck if I didn’t want to pay the fee even though I special ordered this one. I have images proving the pricing of their website without the fee and a recording of the call in which the sales manager put the onus on me to prove they didn’t advise me of the markup (although they had nothing in writing to prove it either). Today I went in for my second oil change (I don’t drive much) and they refused to provide it for free like they’ve done with every vehicle I’ve bought from them (usually provide a handful of complementary oil changes with a new vehicle purchase). Then the sales manager accused me of not following the recommended service plan even though I was following what their service people told me and followed the stickers they put in my window. I’m severely disappointed that a repeat customer is treated so poorly and walked on like they did with me. I’m sure they’ll come back with a retort and spin it to save face but the utter truth is that I believe in being honest and reflecting things truthfully and dealing with others in an honest fashion, and Karl Malone Toyota does not do this. Unfortunately for them, I’m in the market for a new vehicle and will be buying later this summer and I will not be giving them another cent. Ever. And I will discourage every one I know from doing business with them. Something has happened to their customer service. I used to love this place. Customers were once treated well, I guess not anymore…Great experience with the Karl Malone team
by JackL on 04/06/2024The sales and finance teams made it very easy to purchase a new vehicle. One of the best experiences I’ve had. Highly recommend them!Love this place
by Dee on 03/15/2024Karl Malone Toyota is an awesome dealership. I’ve never had an issue with them when buying my new Camry or when having my Camry serviced. They are very quick and reasonable priced. I’ll be purchasing another vehicle from them in the near… future.A good place to buy a Toyota
by A new Toyota Customer on 03/15/2024The salesman were friendly and didn't hassle me. I had a bad experience with another dealership and I'm glad I found these guys. If you are looking to buy a Toyota vehicle come here.Worth the drive!
by Leeser on 02/28/2024Great vehicle set up, explanation of features, and test drive by our sales rep Sam. We purchased our vehicle from out of state and although we asked twice for a written breakdown of all costs in advance, never got one. As a result, when… sitting down in person to finalize the deal, the price was higher than we had agreed upon. We were, however, able to get the price originally discussed (told it was a mistake). Excellent follow through by Kylee in getting paperwork and sales tax data sent to our state. Love the car!Great Salesmen
by Donna M on 02/01/2024Karl Malone Toyota is awesome! A huge shout out to Arkan our main salesperson who truly values his customers and is able to give the best deals!! He’s the one we always seek out when buying from Karl Maone Toyota. Choi was also great with… helping during the test drive and paperwork. Definitely very satisfied with my new Highlander XLE and the service received from these salespeople!!Fast and Friendly
by dbw on 01/20/2024Fast and friendly service every time. The center is clean and comfortable.Best dealer ever
by Chris baker on 12/29/2023This dealership has always been extremely helpful and always on top of it!!Fast and reliable
by triish on 12/28/2023Mary Jane was really helpful and communication was smooth. Fast service . The price for workmanship is a little on the higher side but everything else is awesomeExtra effort, First Class!
by Scott J on 12/27/2023Great service and timely! I received extra effort by service helping me get help from another department. Saved me an extra trip worth 2.5hours of my time.super grateful 🙏Quick, friendly service
by Brock on 12/27/2023Service is always great at KM Toyota. The reps are always friendly and get you taken care of. Will continue going here!Blenda is the best! Work with her!
by Megan on 10/28/2023I can always know that I will be taken care of when I work with Blenda. She is honest about what my car needs. She is very kind and seriously cares so much about her clients. Today I told her to never retire.Expected top notch and got it.
by Nate on 10/11/2023Brought my car in for 100K service. It was done on time and in good order. Price was what I was told. Very satisfied. That's why I switched to here from the other big Toyota dealer.Quick, easy, and helpful
by Jmoo on 09/26/2023I was on a very tight schedule and they over performed. Edwin was awesome and super helpful. The sales manager bent over backwards to make everything right by us. I was in and out with my car in an hour!!See what sticks
by Mets fan on 09/13/2023They did not or could not address my low mpg issue. They just common service issues and hoped it would do something. It was a miserable experience.🎼 On the road again
by Julio on 09/07/2023They were thorough. Took their time to understand our situation and needs.Excellent service
by David on 08/03/2023Brought my car there for service the service adviser Brenda was very helpful and the service was done right and finished on time It was good overall and no complaints Thanks !
The following reviews are more than two years old. They are not included in the overall rating.
255 reviews
Last but not least
by Katherine on 07/13/2023Choi and Arken were great and the final sales rep gave .e a choice to keep my new vehicle covered. I had a great experience from start to finish. My only regret is my son didn't get the truck he wanted we went to a different dealership.Fast and friendly
by Brittney T on 06/11/2023Choi and Ti were so great and friendly with me while I was making my purchase. I’m glad I chose Karl Malone Toyota
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