Customer Reviews of Mercedes-Benz of Clear Lake
Review type:
Kevin is the best!
by Allison on 05/01/2024Kevin went above and beyond to help me find the perfect car.Great Service
by Fireball40 on 04/24/2024Bought a used car easily and painless. Staff was professional and corteous. Even got me an uber to get my car.Congratulations on your new vehicle! We're thrilled to have delivered an easy painless sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.
Used Mercedes purchase
by Melissa on 04/12/2024Great experience at this dealership, efficient, and professional service. Nelson went above and beyond to provide us with info on the vehicle and make sure we were taken care of through the process. He honored his commitments to the… purchase and was friendly and helpful. We would definitely purchase from here again. Thank you!We're thrilled to hear that you had a great experience at our dealership! Providing efficient and professional service is our priority, and we're delighted that Nelson went above and beyond to ensure you were well-informed and taken care of throughout the process. Honoring commitments and providing friendly, helpful assistance are values we hold dear, so it's wonderful to hear that Nelson exemplified these qualities. Thank you for your kind words, and we look forward to the opportunity to serve you again in the future.
Sales
by Mercedes bnz on 03/14/2024The vehicle was cleaned nicely before it was handed to me.The sales person spoke to me nicely.That's great to hear! We're glad that your vehicle was cleaned nicely before delivery and that the salesperson treated you with respect and courtesy. We're here to ensure your satisfaction with your vehicle and your overall experience with us!
GLE 450
by CMontgomery on 03/06/2024Professional, knew the vehicle and it’s fintions.We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Excellent service
by Luvlynnconn on 01/13/2024No pressure , professional and very knowledgeable .Congratulations on your new vehicle! We are thrilled to have provided you with a no-pressure sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
GLE350
by Ashley G on 12/19/2023Mendal Chang was the best advisor to work with he was patient and informative!! I appreciate his enthusiasm when selecting a new vehicle and would recommend him to anyone, and have! This location had a good selection of inventory and that… made the buying process so much more efficient and easy!Mendal is a gem of an advisor! His patience and enthusiasm can truly make the vehicle selection process enjoyable. It's wonderful that you found him so helpful and informative that you'd recommend him to others. Congratulations on your new vehicle!
Euri diaz
by Jerrydiaz199 on 12/05/2023I worked with john reasoner. He was excellent and helped me with everything i need it. He made the process easy and very smooth. If all car salesmen worked like him and treated customers the way he did, more people would feel better about… trusting salesmen and actually doing business with them. As long as live in Texas i will not use another person to buy a car. Whatever dealership he goes to, so will my business. He wasn’t just in hurry to make a deal. He actually listened to my needs and was very professional and polite.It's fantastic to hear about your positive experience with John! When a car salesman like John makes the process easy, and smooth and genuinely listens to your needs, it truly reflects a high level of professionalism and a customer-centric approach. Your trust in him and the commitment to follow him to whichever dealership he moves to speaks volumes about the quality of service he provides. Thank you for your business!
G - wagon
by Gaygrif on 12/01/2023Easy from start to finnishWe are thrilled to hear that you had an easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Easy Peasy
by Keisha B. on 08/23/2023There is so much to be said about Fernando. I will start with his inviting smile and spirit. He made my husband and I feel very welcomed. We cane for one thing, but he won us over with something else that I absolutely love! The process was… very easy and everyone was so nice and relatable including Shad. We enjoyed the short time with those we met. I recommend buying from them on customer service alone, it goes a long way.Congratulations on your new vehicle! At Mercedes-Benz of Clear Lake, your satisfaction is our ultimate goal and we are pleased to hear that Fernando was able to provide you with an exceptional sales experience! Thank you for the recommendation. We look forward to the opportunity to assist you again in the future!
Mercedes-benz of Clear Lake
by Dave Coleman on 07/28/2023I would highly recommend Mercedes-Benz of Clear Lake if you want an excellent experience on purchasing a vehicle. If you want to get your deal done and you're hundreds of miles away contact April Bartlett Executive sales associate. And… Elizabeth the finance manager will be waiting to seal the deal. The best and fastest to get the deal done.Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Mercedes Benz - GLC300 - Clear Lake
by Bweber1973 on 07/03/2023The car is great! The interior is amazing and it drives outstanding. It is a wonderful car! I didn’t feel that the sales professional was upfront with me during the purchasing process. I agreed to purchase the vehicle in advance, so my… trade in value was given to me at the time of purchase. We agreed on the price and I “believed” we agreed on the trade in value as well. That was not the case. When the car arrived they asked me to submit information on my trade in. I told them we had already appraised and had a trade in value. At that point they told me that the trade in values are not agreed on in advance therefore had to be reappraised. In approximately 2 months the trade in value from the dealership dropped almost $3000. They should have been upfront with all the facts. This would not have impacted the purchase but I would have known all the facts. I did not appreciate them changing their approach at the end and being forthright about the trade in value. So the agreement we signed was really one sided in advance, the dealer got their end of the agreement but my end changed significantly. Other than that issue, everyone including the salesperson was great and friendly. The finance person, Allen, did an outstanding job and was very friendly and professional and almost sold me a G Wagon while we finished the paperwork!!!Excellent Service!
by Carchic on 10/04/2022Clear Lake Houston Mercedes moved to a new location and it is a gorgeous building. The staff is friendly, knowledgeable and attentive. I love love the service I receive here. When I plan to buy another Mercedes’ it will be from this… location.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Awesome Day
by Big Josh on 08/17/2022The sales person was awesome very attentive professional friendly and the Process was very quick I would recommend anyone who wants to a new vehicle the building was perfect clean Thanks FernandoCongratulations on your new car, Josh! Thanks for the review and kind words for Fernando.
Excellent Service and Friendly Staff
by MFratesi on 04/30/2019Everyone was very nice and helpful. Felt good about my purchase when I left and continue to.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Recent Service at dealership
by OLIVIA944 on 01/18/2019I was cautious as I have had some very bad experiences at dealerships, but this was a good one, not overselling me on extras. ThankyouThank you Olivia for your kind words! We thank you for your business and look forward to your next visit!
GLC 300
by Cmdunlop on 11/29/2018Everyone was wonderful and helpful! The manager gave me a great deal that I just could not pass up and Iâm in love with my new carGood fast personalized service
by Bonjalandoni on 10/29/2018These guys are just awesome starting from the sales team to he service team. The kind of customer service they have is the reason people keep coming back to buy cars here. Good job guys! Appreciate you allApril is the best!
by Trishthedish on 09/04/2018April the sales person was awesome. Would love too buy another vehicle from her in the future.Good Experience
by newownerc300 on 12/03/2014Purchased a C300 this weekend for the wife and found the sales staff very easy to work with. We felt no pressure to purchase and were able to complete the transaction quickly. After taking the car home I discovered a large scratch on the… underside of the front bumper. I contacted my sales person and he advised to bring the car back so that they could look at the damage. I was worried that there would be a problem or that they would think we had damaged the car. After a tense discussion on how the damage was missed on their 160 point inspection before we took the car home the dealership agreed to repair the damage. I believe that trust in a dealership to do the right thing is a very important quality to have. At this point I have complete trust that Mercedes-Benz of Clear Lake has earned that trust by handling this issue in a professional manner. I look forward to doing business with them in the future
Mercedes-Benz of Clear Lake invites you to visit our Luxury Car dealership near Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Mercedes-Benz Luxury Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Mercedes-Benz dealers.
ESPAÑOL
Mercedes-Benz of Clear Lake le invita a visitar nuestro concesionario de autos nuevos y usados cerca de Houston, TX. Visítanos hoy para carros lujosos Mercedes-Benz y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Mercedes-Benz en el área Houston.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We're thrilled that Kevin provided you with the best sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
by Sara Thurston on 05/02/2024