Customer Reviews of MINI of Clear Lake
Review type:
Service
Service
by Alissa O on 01/10/2024Omar Reyna always goes above and beyond in customer service. Anytime I have a problem or question, he's the guy I call!It's fantastic to hear that you had a great experience and that Omar went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Excellent emergency service
by mallen89 on 12/19/2023As I went to leave work I found out I had a flat tire. I tried going to a local chain tire shop, but they didn’t have the tire that wanted. I called MINI of Clear Lake (where I bought my car) and spoke with Chip Chappee. Because it was… at the end of the day I knew I would have to leave the car. To make matters worse, my wife had wrecked her car earlier that morning, so dropping off the car would mean neither of us had a way to get home other than expensive Uber rides. Chip was understanding of the situation and found me a loaner car to use until my car was done the next day. We are very grateful for the customer service I received from Mr. Chappee and will gladly continue to bring my car to Clear Lake for service in the future.You had quite a challenging day with a flat tire and your wife's car accident, but it's wonderful to hear that Chip from MINI of Clear Lake provided exceptional customer service during a difficult situation. Providing a loaner car at the end of the day when you were in a tight spot shows a great level of understanding and care. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Car repairs
by Avery O on 12/11/2023I was not notified about my car arriving at the dealership for over a week and had to initiate everything myself. Prices are very expensive and no one thought to fill up my tire that was clearly low. Prices for labor is outrageously high… and I Don't see myself coming back unless this is addressedMini CL Service
by Egarcia on 09/18/2023It was an emergency, a problem with a tire and I got prompt and very efficient service from Heather and Mini. On. Saturday! Great! ThanksWe were pleased to hear that Heather and our staff could provide a quick and efficient service. It was a pleasure to assist you and we appreciate your business. Thank you for the Five Stars!!
Service
by Yella Yello on 08/09/2023Everything worked out very well. As always David took care of everything professionally and efficiently. Thank youEnsuring your satisfaction is our ultimate goal and we are pleased to know that David provided a great service experience for you! Mini of Clear Lake appreciates your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.
Everything worked out very well. As always David took care of everything professionally and efficiently. Thank you
Good services at Mini Clear Lake
by Joe_Houston on 06/09/2023I always had good experience with services at Mini Clear Lake. The staffs are very professional and nice. Services are quick. During services I received real-time video update which is very cool.Joe, your satisfaction is our top priority. We hope to see you soon!
Joe, your satisfaction is our top priority. We hope to see you soon!
Service
by Tammy Sawyer on 06/01/2023Fantastic and Professional!We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Great service at Mini of Clear Lake Tx.
by Pat Newbound on 05/31/2023Beat all of my expectations for the work done on my MiniHi Pat Newbound, we are very happy to have provided you with such a positive experience!
Annual safety check
by BH on 11/04/2022Veronica had me in and out very quickly.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Great Experience
by JudyP on 08/12/2022Service was excellent & my car was ready in less than 4 hours. Considering all the work that was done I was surprised it was ready so soon! Omar, my service rep, was courteous & explained everything to me. I will use MINI of Clear Lake for… all services on my car, as long as Omar is there.Thank you Judy for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Hit and miss
by Kristyn on 07/29/2019Sometimes they are great. Sometimes, like my last experience, not so great. My run flat practically exploded while driving home on Sunday evening. For four and a half hours my husband sat on the side of 290 waiting for a tow truck that we… had to pay for through tour insurance because we couldn’t get through to mini assist. And then when we ordered four new tires, only three were sent. So we waited an entire week to get four new tires with no loaner for me to get back and forth from my clinical rotation. Then when I did get the four tires, they didn’t attach the TPMS so I’m driving around with the alarm going off for two weeks until they can see me again. Then they didn’t know how to fix my JCW remote to program it to my car. Have to wait another couple weeks for them to research what to do and find a loaner car for me so that I can leave my car. This whole experience has been ridiculous and severely put me out.Thank you for speaking with me and allowing me to address your concerns. We truly appreciate your business and look forward to your visit with us on Friday. If there is ever anything I can assist you with, please feel free to contact me at (281) 557-7075. David Tyson Service Advisor dtyson@mccallgroup.com
Taken care of!
by MamainaHurry on 07/25/2019I called for new tires and spoke to Victor. He ordered them for the same day and was able to accommodate me for the next morning. As soon as I walked in, I was greeted by name and he had everything ready to go. I had my newborn with me, so… he did everything he could to get me in and out as soon as possible. I was very happy with the service. Everyone at the dealership was nice as I waited. I will definitely return to this service center.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Maintenance for Mini Countryman
by 123 on 07/24/2019Awesome! Love mini clear lake! Please do not close againThank you for being our customer, we appreciate your kind words
Great choice
by MDavis1011 on 07/24/2019Top notch service from sales to maintenance service. Everyone always goes above and beyond to accommodate you and make you feel welcome. Very professional and friendly staff. Love my car!Hi MDavis1011, We are so happy to hear that you had such a a great experience! Please let us know if there anything else we can do to help!
David Tyson
by Gomez7407 on 07/20/2019David provides me the best service for my 2019 Mini Countryman all the information he provided was all in detailed and he did a great job explaining what and how much time it would take. Thanks again for all your assistance. I have no… problem with recommending him to anyone.Thank you for your kind words for David! We are so glad he was able to earn your business and make your experience more than satisfactory. We look forward to your next visit!
Great buying experience
by Scott on 07/17/2019Out of 7 new car buying experiences, this had to be the best. No pressure, very approachable, wiling to work to get you the best price available. Showroom clean, comfortable. The whole staff is very professional and hospitable.Thank you Scott for the kind words! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!
Mini of Clear Lake
by Cory on 07/13/2019The whole process was very easy and enjoyable buying our new car from Will at Mini of Clear Lake.Thank you for your kind words for Will, we hope you love your new MINI!
Service review
by Asquared on 05/31/2019The staff and service team at Clear Lake Mini are awesome! They have always taken care of my car in a timely and professional manner.Thank you for your kind words for our service department, we really appreciate it!
Car wash and oil change
by Tyronelking on 04/22/2019Oil change was great... car wash sucked so bad! Like dude ... what did y'all do? Just wet it up? I had black mark on the side of my door.. rims still ashy.. for y'all to be charging for the car wash , y'all should've cleaned my car like the… new cars on the lot.. instead of half ass washing my car.. not even half ass.. did y'all wash.. my car had all type of marks and scratches in it.. Smdh good place though I just recommend y'all take that car wash off being part of the oil change cause it's not even worth it! Thanks ! All managers need to approve car before be called finishThank you for bringing this to my attention. I apologize that your recent experience with the car wash was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Fidel Garza Service Director fgarza@mccallgroup.com
Great service, back at MIni Home!
by Sherri on 03/30/2019David and Victor are the best! So glad Mini Clear Lake is back in their own space providing great customer service in a friendly and comfortable space. Won’t dread my service appt anymore.Thank you for your kind review of David and Victor!
Will Davis - Mini of Clear Lake
by Cathy on 03/29/2019I can only think of one thing wrong with Will Davis, and that is that he drives a Fiat and not a Mini. Otherwise, my entire experience has been positive. He answered all my questions and found me the perfect Mini. And my gosh, he's so… bloody polite! I would recommend him to anyone and give him SIX stars. Also great service from David, Joe and Scott (even though he drives a BMW). Thank you!Hello Cathy, thank you for being our customer! Glad to hear that Will, David, Joe and Scott could earn your business!
MINI of Clear Lake invites you to visit our Sports Car dealership near Houston, TX. Our team members are standing by to provide you with some of the best deals near you on MINI Small Sports Cars & Crossovers, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted MINI dealers.
ESPAÑOL
MINI of Clear Lake le invita a visitar nuestro concesionario de autos nuevos y usados cerca de Houston, TX. Visítanos hoy para carros deportivos MINI y más, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches MINI en el área Houston.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It's fantastic to hear that you had a great experience and that Omar went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
by Sara Thurston on 01/10/2024