MINI of Clear Lake
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Car wash and oil change
Written byon 04/22/2019
Oil change was great... car wash sucked so bad! Like dude ... what did y'all do? Just wet it up? I had black mark on the side of my door.. rims still ashy.. for y'all to be charging for the car wash , y'all should've cleaned my car like the new cars on the lot.. instead of half ass washing my car.. not even half ass.. did y'all wash.. my car had all type of marks and scratches in it.. Smdh good place though I just recommend y'all take that car wash off being part of the oil change cause it's not even worth it! Thanks ! All managers need to approve car before be called finish
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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customer_svc on 04/25/2019
Dealer Response
Thank you for bringing this to my attention. I apologize that your recent experience with the car wash was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Fidel Garza
Service Director
fgarza@mccallgroup.com
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