Waxahachie Ford
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Customer Reviews of Waxahachie Ford
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ThanK You Matt & Josh
by REDALPHADEE on 11/04/2024
updated 11/21/2024
After a previous bad experience, I gave it another shot. Matt and Josh got the deal done with emphasis on getting me what I needed in a short amount of time. 24hour turnaround and delivery 700 miles a way was awesome. The vehicle is… better than advertised!
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The following reviews are more than two years old. They are not included in the overall rating.
205 reviews
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Excellent
by Cadsrbad on 09/28/2016Straightforward approach and Dennis was an expert.Are we on a reality show?!?!
by reallywax on 09/21/2016If a zero was possible, that's the rating it would be. Everyone warned us of how shadey Wax is but we were optimistic. Go in with straight forward 4 requests on truck to be fixed before we negotiate final price. After millions of, "I'm… trying to feed my family, I'm trying to sell you this car, I'm losing money on this." They agree to fix the 4. We finally get to a price. They say they are giving us this price where they make zero money because we are both teachers. Whatever, you don't operate on a loss. Make the money deal, go to sign papers, the sales guy backs off all 4 requests he originally agreed to. We say are you kidding you are going to back out on a deal. We storm off, manager and sales guy comes chasing after us. Again throws in our face that they are helping us out since we are teachers, servants in our community, and we say please stop with sales crap, the manager jumps back and says I take offense to that, my brother is a dead police officer. We were done there. Don't bring dead police officers into this. Completely unethical and immoral. Don't support them.Great experience
by BrendaRN on 08/23/2016updated 09/08/2016Great experience. Hadn't really intended to buy a car 'right that moment' but my salesperson and the manager were so willing to help me that I could not resist.Great job!
by Jshort223 on 09/01/2016Will recommend. Did an excellent job and had my car out before timeframe! Professional staff!Tire problem
by Meek1902 on 08/18/2016updated 08/31/2016Got me in and fixed my problem right away. Love the new service bldg.Great Service in the New Ford Sales and service dept.
by JennHen001 on 08/22/2016updated 08/29/2016On Friday Stephen B. in New Ford Sales was more than polite and helpful. He walked me over to the service area and introduced me to the person I needed to speak with. I brought my Edge in the next morning for service. Jacob was awesome! He… explained what needed to be done, got it done, and after only a few minutes I was on my way!! I honestly can't say enough good things about them! They were Very helpful and pleasant! Great work guys! I appreciate it! Jennifer HendrixGreat service and friendly employees.
by RileyPdog on 08/08/2016updated 08/23/2016Service was great and the employees were friendly and professional!Great Service
by Olson8712 on 08/08/2016updated 08/22/2016I have always received excellent service from Waxahachie Ford. I have scheduled my truck two times for oil change service and they have completed my service on time and zero defects. It is great to conduct business with a dealership that… actually understands "The customer does matter". I have dealt with other dealerships and they have forgotten this fact. Respectfully, Owenvery quick oil change
by stephado7509 on 08/01/2016updated 08/16/2016The customer service at ford is amazing. they are very welcoming and take care of their customers. i was in and out in 30 minutesOil change no fee paid
by Kirkingram on 08/06/2016updated 08/16/2016The service experience was excellent. The guys on the service isle were very professional and courteous. I couldn't mark excellent on the ratings because when I got home I noticed the cover beneath my truck was hanging down. It was… obviously not reattached after the oil was changed. Otherwise the facility is outstanding and I hope my next visit meets my expectations.Great recall issue service
by debbie_1018 on 08/15/2016This was for a recall issue on my 2014 Ford Focus. The service area made a quick turnaround (we had it back the next afternoon) and did a great job on the issue! Dennis was very helpful, answered all our questions, and let us know as soon… as the car was ready for pickup after the updates were made.Great Experience!!!!!!
by jynes48 on 08/15/2016I'm a repeat customer of Shawn and he referred me to Scott. Scott was a really cool salesman and did an awesome job helping us. Also the Finance director was very informative. What I liked most was no pressure. Will buy my next Ford truck… from Scott and Waxahachie Ford.Great service
by Walkman11 on 08/14/2016Great service. Quick completion of oil change and on my way. Great jobExcellent!
by Lmbtrfly on 08/12/2016I purchased a 2016 Ford Explore from Justin Bowers and the whole process was exceptional and did not take too long. Thank you!Quick repair time
by dedewil on 08/11/2016The experience was good. S. King was my service advisor. My car was ready the next day. I was so pleased!Great service
by Cecilsmith1 on 07/29/2016updated 08/10/2016Was a great experience helpful staff timely and a clean waiting roomSqueaky Door
by happycamper93 on 07/29/2016updated 08/10/2016I recently took my vehicle on a 5000 mi. vacation. There was a squeak in the door and I knew it would drive me crazy. But you fixed it days before I left. Thank you.Great overall car buying experience
by mcmichaelkd on 08/09/2016My car buying experience was top of the line. Everyone was extremely helpful, I had absolutely no problems what so ever. My salesman was Javier Palos, and he was able to give my one of the best car buying experience I have had. I have… already recommended him to my father, and I will recommend him and Waxahachie Ford to anyone looking to buy a new vehicle.Exemplary Service from purchase through to maintenance - Thanks Scott!
by RosaliWolfe on 08/08/2016Scott has been amazing. Not just his support from purchasing our trucks from him but also from his post purchase - servicing support. He goes above and beyond to make his customers happy. My husband (new Ford pickup) and I (used Chevy… Suburban) both purchased our cars from Scott Smith and look forward to all our future car purchases through him as well. I can't say enough about his incredible support and ease of working with him. Very pleasurable experience in an otherwise difficult to work with industry. I have and will continue recommending all my family and friends to reach Scott directly at Waxahachie Ford. Thanks for all your help Scott! Will & Rosali Wolfe - 2 very satisfied customers :)Great service
by JBChapman38 on 07/18/2016updated 08/08/2016Great job keep it up. The service was great. Personal was great. Was pleased with my service.nice new service dept., helpful assistance
by youngfamily14 on 08/08/2016Had tires rotated and balanced in the service dept. Their was a problem at first but was quickly resolved.
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