Customer Reviews of Mercedes-Benz of Waco
Review type:
The Best
by Tina Maria Wilson on 03/13/2025My experience was amazing and Robert, Ernest and Wallace go the extra mile.2024 GLE 350 Purchase
by DARRELL on 02/13/2024Great experience overall. Earned my business by not fooling around with the BS to make a deal.Hello Darrell, we really appreciate your feedback! If you ever need help, just give us a call. Happy motoring!
New Car Purchase
by Queenbee on 01/30/2024The salesman was very accommodating but the finance officer was poor at best. He put the incorrect vehicle on my paperwork.Hi, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (254) 244-0166 so we can assist you further.
MB GLS 450
by JamesGipe on 08/14/2023Very professional and very helpful throughout sales process and explaining the features/technology.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Worth the wait
by Been there on 08/12/2023We were greeted when we walked through the door and told someone would be right with us. After waiting about 15 mins someone came to help us look at the car we wanted to test drive. There were multiple staff present and only one other set… (2) customers present during that time. When we were assisted Anjelica and Ernesto were helpful through the process of purchasing our car.Hello, we appreciate you taking the time to leave us this feedback. Here at Mercedes-Benz of Waco, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (254) 244-0166 to discuss ways we can better serve you in the future.
2014 Nissan Frontier Pro-4x
by rtrautwein on 06/27/2023The purchase went incredibly smooth and due to delays on my end, MB of Waco was patient and worked with me to resolve the issues. Everyone at the dealership were both very personable and professional.Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Purchasing experience
by jr092977 on 06/22/2023I was in town on business. Went to inquire about a vehicle that I viewed on line The saleswoman Anjelica Saurez helped me test drive and helped with the purchasing of our vehicle. It was a very easy process. We are very pleased with… our purchaseHello, your satisfaction is our top priority. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Peggy Rose
by Peggy Rose on 05/23/2023Love my new 2023 GLC 300. Thanks to Edward Bazaldua I got exactly what I was looking for. He showed me how to use all the features and answered all my questions, was very knowledgeable about my SUV. I will definitely recommend him and… Mercedes Benz of Waco . Very nice to have a dealership close by instead of having to go to Dallas or Austin. 5 ⭐️s for Edward BazalduaHello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Trade in
by Ifeoluwa on 04/28/2023It is really wonderful and exciting to have experienced great professionalism and service by Mercedes in Waco. I am happy to have a GLC300 now and this would not have been made possible with the great sales manager I met, Ernesto Lopez. He… really made me comfortable and was able to get me an amazing deal in trading my E-class in. Even in the midst of the storm (literally a storm), Ernesto made sure I got my papers and drive home a happy man. Needless to say, he assisted in helping me transfer my items from car to car. In a nutshell, my service I got by each representative has been great and I'm enjoying the rides so far. Way to go Mercedes at Waco, and special Thanks to Ernesto.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Car sales
by Jhart5199 on 04/13/2023This is the 4th Mercedes I have bought from Mercedes of Waco. I keep coming back because they always treat me right and live up to the promises made during the car deal. I highly recommend them!Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Waco and we hope to be of service again in the future.
Owner
by Richard on 03/20/2023Great customer service, answered all my questions and processed the sale quickly.Hi Richard, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great experience in leasing our 2023 EQS Sedan!
by Atanu Basu on 02/24/2023Ernesto and Edwin were fantastic - helpful, knowledgeable, sincere, and proactive. They honored precisely what we agreed to over the phone and email before we arrived at the dealership. We live in Austin - we drove up to Waco because of the… customer experience they provided from the inception of this leasing process.Hi Atanu, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Waco! Drive safe, and we'll see you on the road.
Very easy
by JimmyBaris on 01/27/2023My salesman Pablo amd his team made this sale very easy and simple for me. We literally did the whole deal over the phone while I was out of town. Great job guys . I’m very happy with the sales team there. Also very impressed with the… managers concern with my experience. He made sure I was completely satisfied.Hi, thank you for your kind review; we are happy to pass along your comments to Pablo here at Mercedes-Benz of Waco! Drive safe, and we'll see you on the road.
Pablo
by Tatum L. on 01/27/2023Pablo was great and so helpful. He was able to answer all of my questions and made the buying experience easy and enjoyable.Hi Tatum, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Waco mercedes
by Happiness on 01/27/2023Pablo was terrific in helping me choose my new vehicle. He was very professional and went out of his way to make sure we could look at the vehicle and test drive it.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
MB of Waco is a Class Act
by Ty on 10/03/2022Purchase a vehicle from there. Only one in the area I liked, it was a GLS 550. I knew when I saw it, this was the vehicle, after purchase there was a small issue. MB of Waco worked with my dealer MB of Georgetown to solve it. Class… act, thank you to the sales manager.Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy, Simple, and Competitive Pricing!
by RR12345 on 05/09/2022Easiest car buying experience I have encountered.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Best car buying experience ever!
by Patty S on 04/27/2022From the 1st time we went to the dealership we were impressed. Tracey was very helpful, went with us for a test drove and was very knowledgeable. We returned a couple days later for another test drive. Tracey had the vehicle ready and… waiting for us. Answered all questions we had. When we decided to purchase the vehicle the sales staff and finance staff were very efficient and pleasant to work with.Hi Patty, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
2020 GLC Coupe
by MikeInSB on 07/18/2021Purchased car online. 2020 with 5K miles. Was told car was 10/10. Also told car was to be CPO’d, however due to software update delay could not. Drove roughly 200 miles in the rain to pick up car. When I got to dealership car was outside,… after a couple of hours of delay with getting drafting instructions from my bank was anxious to get back. Had to drive back through Austin in the rain. Car looked good. I wish I had spent more time looking it over. (Car also had additional 1000+ miles on it) The following day noticed several areas of VERY poorly painted areas of scratches and scuffs. These were hard to see as car is black and was raining. The worse was the large chip/starburst in the windshield. This was noticed the next day when sun came out. Took immediately to windshield repair(thinking it happened on my way home) was told chip had previously been repaired and nothing more could be done. Replacing windshield is necessary.Reached out immediately to dealership, no follow up. This is my 6th MB most of all have been CPOs. NO WAY is this car’s condition a 10/10 or worthy of being certified. Nice car, dealership was pleasant to deal with before and during transaction. Follow up is where ball has been dropped. Very disappointed.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (254) 244-0166 to discuss what we can do to help.
Friendly, Accommodating Associates
by Ray Swindle on 12/26/2020We called ahead of time to schedule test driving an E Class sedan. They had an attractive deal on a 2020 E 350 they had used for a service loan vehicle. I also wanted to drive the 2021 E 350. Unfortunately the 2021 was not available at… the time. However, the deal on the 2020 E 350 loan vehicle was too attractive to pass up. We have been a Toyota family since 1975, but were now looking forward to a midsize luxury vehicle that was quiet and comfortable. The 2020 model met our expectations. Every associate at Mercedes Benz Waco treated us the way most Central Texans treat their friends, with courtesy and interest.Hello Ray, we appreciate you taking the time to leave us this feedback. We value your business and hope to see you again soon.
Upset
by Templejr on 10/11/2019The overall experience was good, but after purchasing the car I was told that my vehicle would be detailed. It was not... The car had bird crap all over the car and didn't look like it was cleaned at all. The windows still had smudges on… them. When I asked the salesman about it, he said that he would owe me a detail job in the future. Also, I was supposed to get two sets of keys when I bought the car. It's been about 2 weeks and the dealership still have not given me the second set. When I called the salesman about it, I was blown off for a week because they were going out of town. Customer satisfaction should be the most important thing when purchasing a luxury vehicle. It didn't happen for me at this place.Hello, we are deeply disappointed by your experience at Mercedes-Benz of Waco. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 273-6003. We hope to hear from you.
Hello, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (888) 273-6003 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Mercedes-Benz GLE-Class
Mercedes-Benz Sprinter
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 03/16/2025