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Mercedes-Benz of Waco


1625 N Valley Mills Dr, Waco, TX 76710 (map)
Today 8:30 AM - 5:00 PM
Sales Rating
Recommend:
Yes (6) No (1)
Service Rating
Recommend:
Yes (6) No (1)
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Dealership Sales Review

3 out of 5 starssales Rating
Upset
Written by Templejr on 10/11/2019

The overall experience was good, but after purchasing the car I was told that my vehicle would be detailed. It was not... The car had bird crap all over the car and didn't look like it was cleaned at all. The windows still had smudges on them. When I asked the salesman about it, he said that he would owe me a detail job in the future. Also, I was supposed to get two sets of keys when I bought the car. It's been about 2 weeks and the dealership still have not given me the second set. When I called the salesman about it, I was blown off for a week because they were going out of town. Customer satisfaction should be the most important thing when purchasing a luxury vehicle. It didn't happen for me at this place.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Sofia Peters on 10/15/2019
Dealer Response
Hello, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (888) 273-6003 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
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Sofia Peters on 10/15/2019
Dealer Response
Hello, we are deeply disappointed by your experience at Mercedes-Benz of Waco. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 273-6003. We hope to hear from you.
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