Mercedes-Benz of Waco
Dealership Sales Review
The overall experience was good, but after purchasing the car I was told that my vehicle would be detailed. It was not... The car had bird crap all over the car and didn't look like it was cleaned at all. The windows still had smudges on them. When I asked the salesman about it, he said that he would owe me a detail job in the future. Also, I was supposed to get two sets of keys when I bought the car. It's been about 2 weeks and the dealership still have not given me the second set. When I called the salesman about it, I was blown off for a week because they were going out of town. Customer satisfaction should be the most important thing when purchasing a luxury vehicle. It didn't happen for me at this place.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No