Mercedes-Benz of Waco
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Written byon 08/27/2018
1. took a while to have phone call for scheduling returned.. 2. service mgr is not one I want to deal with any longer.. The second man in charge was great 5*. 3. mgr didn't represent problem to insurance company properly. 4. dealership change to Autonation has not made me happy and I'm not certain I'd get another Benz in town.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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autonation on 09/10/2018
Dealer Response
Hello, thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (254) 772-8850 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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